Front Office Manager
Resume:
CURRICULUM VITAE
VIVIAN ISABEL BEUKES
PERSONAL INFORMATION
FULL NAMES : Vivian Isabel
SURNAME : Beukes
IDENTIFICATION NUMBER : 910-***-**** 081
DATE OF BIRTH : 91-02-01
GENDER : Female
MARRIAGE STATUS : Single
HOME LANGUAGE : Afrikaans (read, write & speak)
OTHER : English (read, write & speak)
HEALTH : Excellent
CONTACT NUMBER
Mobile : +27-83-793-****
RESIDENTIAL ADDRESS : Plot 11, Claremont
Nelspruit
Mpumalanga
1200
POSTAL ADDRESS : PO BOX 5605
The Reeds
0158
DEPENDENTS : None
NATIONALITY : SA Citizen
PASSPORT : #A02060939
CRIMINAL RECORD : None
DRIVERS LICENCE : CODE B
EDUCATIONAL QUALIFICATIONS
SECONDARY QUALIFICATIONS
HOERSKOOL ELDORAIGNE: 2005 - 2009
SUBJECTS: Afrikaans
English
Hospitality Management
Biology
Business Management
Math Literacy
Life Orientation
HIGHEST GRADE Grade 12
EXPERIENCE 5-year High School Eldoraigne
Restaurant La Doraigne
Waiter at functions
Bartending at functions
TERTIARY QUALIFICATION
CENTURION ACADEMY: HOSPITALITY MANAGEMENT
First Year 2010
Passed:
SUBJECTS: Business Management
Function Coordinating/ Event Management
Front office (Hospitality Operation)
Food and Beverage Management
Culinary Studies Theory
Culinary Studies Practical
Safety and Nutrition
Computer Literacy
Communication
Second Year 2011
Passed:
SUBJECTS: Business Management
Culinary Studies Theory
Culinary Studies Practical
Front Office (Hospitality Operations)
Consumers Behavior
Food and Beverage Management
Third Year 2012
Passed:
SUBJECTS: Food and Beverage Management
Culinary Studies Theory
Culinary Studies Practical
Front Office (Hospitality Operations)
Financial Management
Human Resource Management
COMPULSORY COURSES: Bartending Short course
Level one Paramedic Certificate
Wine Short Course
Coffee Short Course
City and Guilds Food and Beverage Management
Fidilio
ACTIVITIES AND
INTERESTS: Netball
Playing the piano
Camping
The outdoors
GENERAL: Interact well with people
Good Communication Skills
Honest and Reliable
Deliver well under pressure
Good Administrative and Managerial Skills
WORKING EXPERIENCE
NAME OF BUSINESS: FOREVER HOTEL @ CENTURION
Practical Experience
(Whilst completing practical experience
as part of my studies, Forever Hotel appointed me as a temporary employee, and I was given specific responsibilities as employee)
June - July 2010 335 Compulsory Hours
December 2010
January - June 2011 600 Compulsory Hours
December 2011- January 2012
July 2012 – December 2012 900 Compulsory Hours
DUTIES:
Bartending (Serving customers, handling payments, preparing cocktails and wine serving)
Front Office (Bookings, filing, checking guests in and out, Admin)
Weekly and Monthly Stock Taking
Assistant to the chef (Preparation of dishes, pre-prepping food, making of platters)
Event, Banquet, Wedding, and Conference Coordinating: Coordinating events set up and break downs of conferences and events and making sure everything run smoothly.)
Training- (Gueridon service, table service, wine service and table layouts.
Health and safety
Finance
Food and Beverage Department (Invoices, ordering stock, receiving stock, issuing stock, menu planning, costing, health, and safety, setting up duty rosters, handling floats, cash-ups.
Worked on Cuisine Software (Food and Beverage Department)
CLS Software (Front Office)
REASON FOR LEAVING: Permanently employed at Inyati Private Game Lodge as Front Office Supervisor.
NAME OF BUSINESS: INYATI PRIVATE GAME LODGE
SABI SANDS GAME RESERVE
FRONT OFFICE SUPPERVISOR
17 FEB 2013 - 31 May 2015
DUTIES:
Preparing indemnities for arriving guests.
Checking in and out of Guests.
Guest accounts- Invoices.
Guest Feedback.
Petty cash- Retrieve report and inserting all incoming and outgoing money we
receive and inserting the amounts in the journal.
Liaising the Weekly Planner with Head Office and Front-Line staff.
Confirming guests transfers and liaising with Fed Air for guests arriving and
departing times.
Compiling and Issuing Day Sheets to different departments.
Confirming estimate time of arrivals with all Guests and assisting guests with
online flight check ins.
Organize special requests- Birthday celebration (Bake Cake) Romantic
Turndowns and Private dinners.
Issuing housekeeping department, the departure and Housekeeping notes for
Guest rooms, as well as welcome notes.
Lodge functions and conferences. Liaising with staff (leave forms, pass outs,
Responsible for Curio Shop (orders, sales and stock take and set up and month end).
Supervisor for the bar- Day end for bar. Stock take and purchases for bar.
Month end: gratuities for staff (issuing and organizing), staff accounts, staff pay
slips, inputs of bar and curio shop stock take input numbers into journals and
closing of month end.
Doing EFT’s and EFT listing for suppliers and Gross Profit for the lodge.
Cheque Requisitions for head office.
Preparing the month end parcel that must be send to head office.
Standby for evening shifts (phone duty, check up on bar and dinner service.
Then head chef is away on leave checking up on the kitchen).
Unlocking of safe for Guests. Housekeeping room allocations. Ordering
Housekeeping supplies. Organization of temporary staff.
Temporary Worker staff cards.
Manning of the switch board.
Ordering of first aid and office supplies. Maintenance orders.
Town Trips for the Lodge.
Stand in for Lodge Mangers when they go on leave then I take over their duties
for the time being of their leave.
Computer Literate- Excel, Word, RES
Request (Reservation System). POS
System. XL POINT.
Writing training manuals for the Front Office on all daily procedures to
assist when myself or management are on leave and to use to train junior staff
members who would want to gain more experience in the lodge and Front Office
department.
Competed Level 1 First Aid.
REASON FOR LEAVING: Relocated to Madikwe Game Reserve as Lodge Manageress
NAME OF BUSINESS MORUKURU FAMILY
Relais & Chateux
LODGE MANEGERESS
01 OCTOBER 2015- JUNE 2017
DUTIES:
Preparing guests documents; Welcome Notes, Departure Notes, Indemnities,
Kids documents, kids’ welcome notes, backpack, spoor cards and activity books.
Guests invoices.
Creating guest accounts on Panstrat. (PAN Hospitality)
Charging guests drinks, curio and spa treatments to their account.
Adding Stock onto Panstrat.
Stock take and assisting with month end.
Updating the bookings calendar and communicating the information with
reservations.
Updating price inventory.
Assisting with payments for all suppliers.
Adding all invoices into Panstrat (Goods received).
Food and stock order for the lodge.
Stock control.
Petty Cash.
Handling payments; Cash, credit card and forex.
Check in and check out of guests.
Doing a full welcoming orientation with the guests during check in.
Organizing and planning all activities for guests.
Updating staff bookings calendar, for all staff to be up to date with arrivals, stay overs, departures, provisional and new bookings.
Allocating staff to managers and villas during guests stay.
Inputting issue sheets into Panstrat.
Preparing issue sheets for trackers and butlers to control stock during guests stay and charging it to Panstrat.
Creating a plan for all staff, communicate plan with staff for arriving guests.
Preparing housekeeping documents; Poem for Last night, departure notes.
Hosting during all meal services.
Planning of all meal locations and communicate with staff and other managers.
Unlocking guests safe.
Doing fun activities with children when visiting the lodge; coloring in, doing movie nights, assisting in the kitchen when kids make pizzas with the chef.
Before arriving guests, inspecting the villa and making sure all is in order and ready for new arriving guests.
First aid trained.
Completed housekeeping training
Completed PANstrat training.
REASON FOR LEAVING:
Looking for better career prospects, professional growth and work opportunities.
NAME OF BUSINESS NGAMILAND ADVENTURE SAFARIS
JAO CAMP
JAO RESERVE OKOVANG DELTA
BOTSWANA
WILDERNESS SAFARIS
CAMP MANEGERESS
12 JULY 2017- 29 MARCH 2018
DUTIES:
Preparing guests documents; Welcome Notes, Departure Notes, Indemnities,
Kids documents, kids welcome notes, Bush Buddy Back packs.
Liaising with the “Bush Buddy”- sitter of arriving kids to entertain during their stay.
Check in and check out of guests.
Preparing Guests invoices.
Doing a full welcoming orientation with the guests during check in.
Organizing and planning all activities for guests.
Updating bookings calendar, for all staff to be up to date with arrivals, stay overs, departures, provisional and new bookings
Creating guest accounts on QuickBooks.
Charging guests drinks, curio and spa treatments to their account on QB.
Adding Stock onto Quickbooks.
Stock take and assisting with month end.
Updating the bookings calendar and communicating the information with
Wilderness Operations from the Booking sheet we receive from them.
Passing on Information between Camps with regards to guests travelling between camps.
Feedback to Wilderness Operations about guests stay.
Updating price inventory on QuickBooks.
Assisting with payments for all suppliers.
Adding all invoices into Quickbooks (Goods received).
Placing Orders.
Stock control.
Petty Cash and weekly banking.
Preparing Staff Gratuities
Handling payments; Cash, credit card and forex.
Flight Bookings for staff.
Staff and freight movements for the lodge.
Wilderness Air Aircraft Movements for Camp.
Weekly Report for the Camp.
Bed night stats for Camp.
Creating Load sheets for inter camp transfers.
Creating Load sheets of items going out of Camp on the freight plane.
Inputting issue sheets into QuickBooks.
Preparing the day sheet for all departments for arrival/ stayover and departing guests.
Preparing manual rooming list for Botswana Tourism board.
Housekeeping Morning meetings and liaising the day sheet with housekeepers.
Preparing housekeeping documents; Special Room Drops, Poems for Last night, departure notes.
Hosting during meal services.
Unlocking guests safe.
Before arriving guests, inspecting the all rooms and making sure all is in order and ready for new arriving guests.
Assisting with morning Diesel dips for Generator fuel.
Assisting with Issuing Gas, Diesel and Petrol to other camps.
Assisting with daily Solar invertor checks and generator checks.
Assisting with the Reverse Osmosis machine, filling up water bottles, and requisitioning for an inter camp transfer.
Morning Meeting and taking minutes for the meeting.
Counseling section’s and disciplinaries with staff members.
REASON FOR LEAVING:
Looking for better career prospects, professional growth and work opportunities
NAME OF BUSINESS IMPODIMO GAME LODGE
MADIKWE GAME RESERVE
RESERVATIONS MANAGER
07 APRIL- 17 DECEMBER 2018
DUTIES:
Making reservations for guests and agents,
Liaising with Agents and Marketing Team regarding new and existing agents, regarding specials, and Travel Shows/ Expo’s
Weekly Targets for Reservations, sent off to the directors and Sales and Marketing Team,
Booking transfers (road & air) for guests,
Liaising with Transfer Company & Charter Company regarding guests transfers and flights,
Answering emails and making potential reservations for guests enquiring about availability,
Room Allocations & Game drive vehicle allocations and schedules for guides, Check in & Check out of guests,
Preparing Guests invoices for the day of check out,
Handling payment (forex/ cash and card),
Allocating incoming payments on PAN Hospitality,
Weekly petty cash counts & financial reports,
Daily Bar Issue sheet- allocating beverages to guests accounts
Daily Curio sales- Allocating to guests ‘accounts,
Menu Planning,
Placing orders,
Receiving orders
Processing GRV’s,
Stock Controlling- making sure all stock that are received are packed away accordingly and according to FIFO.
Processing invoices to the correct accounts on PAN Hospitality,
General Ledgers on PAN Hospitality,
Mid-Month, Month End Stock take for bar, (Housekeeping and Kitchen- when departmental managers were on leave)
Month end- preparing staff accounts form the report on PAN Hospitality, compiling it on a separate spread sheet for the directors.
Age Analysis report- preparing Agent Invoices and Statements for payment,
Processing Staff Gratuities and sending it off to the directors at Month end,
Generating payment from guests and agents,
Journals- allocating payments & invoices to the accounts on PAN Hospitality,
Conservation Recon,
Park Entrance Recon,
Hosting during breakfast and dinner service,
REASON FOR LEAVING: Uncomfortable working circumstances
NAME OF BUSINESS KURRICHANE LODGE SHAREHOLDERS BLOCK (Pty) LTD T/A Tree Frog Lodge
MADIKWE GAME RESERVE
RELIEF MANAERESS
31 JANUARY 2019- 04 DECEMBER 2019
DUTIES:
Managing of 4 Corporate Lodges, Hillside, Tree Frog, Bosman & Maroela Lodge, while the respective managers were on leave.
Catering (Breakfast, Lunch, High Tea, Dinner & Dessert for Max 10 pax per lodge) for 4 Corporate Lodges, Hillside, Tree Frog, Bosman & Maroela Lodge;
Menu planning and liaising menu with guests,
Placing weekly Orders,
Stock Controlling,
Preparing guests invoices,
Month End- Guests Invoices, Summaries, Park Entrance Recon, Conservation Recon, GRV’s, stock take,
Check in & Check out guests,
Hosting during dinner service,
REASON FOR LEAVING:
Looking for better career prospects, professional growth and work opportunities,
REFERENCES:
Hoërskool Eldoraigne
Ms. W. Walters
Hospitality Management Teacher
Forever Hotel @ Centurion
Jaco Kotze
General Manager
Forever Hotel @ Centurion
Nadine Visser
Banqueting and Conference Manager
Ferdi Cillie
Previous General Manager
Forever Hotel @ Centurion
Inyati Private Game Lodge
Keith and Francis Jenkinson
General Manager Couple
+27 735 5125
*******@******.**.**
*****@******.**.**
Morukuru Family Madikwe
Andrew and Carri Linton
General Manager Couple
**.*******@********.***
David and Cathy Kays & Martin Kays (Son)
Owners & Directors of Ngamiland Adventure Safaris Botswana
******@**********.***
******@**********.***
Coenie and Geraldine Engelbrecht
General Managers
Bosman Lodge Madikwe Game Reserve
***********@*****.***
Contact this candidate