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Front Office Manager

Location:
Nelspruit, Mpumalanga, South Africa
Salary:
R13 500 - R17 000
Posted:
February 20, 2020

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Resume:

CURRICULUM VITAE

VIVIAN ISABEL BEUKES

PERSONAL INFORMATION

FULL NAMES : Vivian Isabel

SURNAME : Beukes

IDENTIFICATION NUMBER : 910-***-**** 081

DATE OF BIRTH : 91-02-01

GENDER : Female

MARRIAGE STATUS : Single

HOME LANGUAGE : Afrikaans (read, write & speak)

OTHER : English (read, write & speak)

HEALTH : Excellent

CONTACT NUMBER

Mobile : +27-83-793-****

RESIDENTIAL ADDRESS : Plot 11, Claremont

Nelspruit

Mpumalanga

1200

POSTAL ADDRESS : PO BOX 5605

The Reeds

0158

DEPENDENTS : None

NATIONALITY : SA Citizen

PASSPORT : #A02060939

CRIMINAL RECORD : None

DRIVERS LICENCE : CODE B

EDUCATIONAL QUALIFICATIONS

SECONDARY QUALIFICATIONS

HOERSKOOL ELDORAIGNE: 2005 - 2009

SUBJECTS: Afrikaans

English

Hospitality Management

Biology

Business Management

Math Literacy

Life Orientation

HIGHEST GRADE Grade 12

EXPERIENCE 5-year High School Eldoraigne

Restaurant La Doraigne

Waiter at functions

Bartending at functions

TERTIARY QUALIFICATION

CENTURION ACADEMY: HOSPITALITY MANAGEMENT

First Year 2010

Passed:

SUBJECTS: Business Management

Function Coordinating/ Event Management

Front office (Hospitality Operation)

Food and Beverage Management

Culinary Studies Theory

Culinary Studies Practical

Safety and Nutrition

Computer Literacy

Communication

Second Year 2011

Passed:

SUBJECTS: Business Management

Culinary Studies Theory

Culinary Studies Practical

Front Office (Hospitality Operations)

Consumers Behavior

Food and Beverage Management

Third Year 2012

Passed:

SUBJECTS: Food and Beverage Management

Culinary Studies Theory

Culinary Studies Practical

Front Office (Hospitality Operations)

Financial Management

Human Resource Management

COMPULSORY COURSES: Bartending Short course

Level one Paramedic Certificate

Wine Short Course

Coffee Short Course

City and Guilds Food and Beverage Management

Fidilio

ACTIVITIES AND

INTERESTS: Netball

Playing the piano

Camping

The outdoors

GENERAL: Interact well with people

Good Communication Skills

Honest and Reliable

Deliver well under pressure

Good Administrative and Managerial Skills

WORKING EXPERIENCE

NAME OF BUSINESS: FOREVER HOTEL @ CENTURION

Practical Experience

(Whilst completing practical experience

as part of my studies, Forever Hotel appointed me as a temporary employee, and I was given specific responsibilities as employee)

June - July 2010 335 Compulsory Hours

December 2010

January - June 2011 600 Compulsory Hours

December 2011- January 2012

July 2012 – December 2012 900 Compulsory Hours

DUTIES:

Bartending (Serving customers, handling payments, preparing cocktails and wine serving)

Front Office (Bookings, filing, checking guests in and out, Admin)

Weekly and Monthly Stock Taking

Assistant to the chef (Preparation of dishes, pre-prepping food, making of platters)

Event, Banquet, Wedding, and Conference Coordinating: Coordinating events set up and break downs of conferences and events and making sure everything run smoothly.)

Training- (Gueridon service, table service, wine service and table layouts.

Health and safety

Finance

Food and Beverage Department (Invoices, ordering stock, receiving stock, issuing stock, menu planning, costing, health, and safety, setting up duty rosters, handling floats, cash-ups.

Worked on Cuisine Software (Food and Beverage Department)

CLS Software (Front Office)

REASON FOR LEAVING: Permanently employed at Inyati Private Game Lodge as Front Office Supervisor.

NAME OF BUSINESS: INYATI PRIVATE GAME LODGE

SABI SANDS GAME RESERVE

FRONT OFFICE SUPPERVISOR

17 FEB 2013 - 31 May 2015

DUTIES:

Preparing indemnities for arriving guests.

Checking in and out of Guests.

Guest accounts- Invoices.

Guest Feedback.

Petty cash- Retrieve report and inserting all incoming and outgoing money we

receive and inserting the amounts in the journal.

Liaising the Weekly Planner with Head Office and Front-Line staff.

Confirming guests transfers and liaising with Fed Air for guests arriving and

departing times.

Compiling and Issuing Day Sheets to different departments.

Confirming estimate time of arrivals with all Guests and assisting guests with

online flight check ins.

Organize special requests- Birthday celebration (Bake Cake) Romantic

Turndowns and Private dinners.

Issuing housekeeping department, the departure and Housekeeping notes for

Guest rooms, as well as welcome notes.

Lodge functions and conferences. Liaising with staff (leave forms, pass outs,

Responsible for Curio Shop (orders, sales and stock take and set up and month end).

Supervisor for the bar- Day end for bar. Stock take and purchases for bar.

Month end: gratuities for staff (issuing and organizing), staff accounts, staff pay

slips, inputs of bar and curio shop stock take input numbers into journals and

closing of month end.

Doing EFT’s and EFT listing for suppliers and Gross Profit for the lodge.

Cheque Requisitions for head office.

Preparing the month end parcel that must be send to head office.

Standby for evening shifts (phone duty, check up on bar and dinner service.

Then head chef is away on leave checking up on the kitchen).

Unlocking of safe for Guests. Housekeeping room allocations. Ordering

Housekeeping supplies. Organization of temporary staff.

Temporary Worker staff cards.

Manning of the switch board.

Ordering of first aid and office supplies. Maintenance orders.

Town Trips for the Lodge.

Stand in for Lodge Mangers when they go on leave then I take over their duties

for the time being of their leave.

Computer Literate- Excel, Word, RES

Request (Reservation System). POS

System. XL POINT.

Writing training manuals for the Front Office on all daily procedures to

assist when myself or management are on leave and to use to train junior staff

members who would want to gain more experience in the lodge and Front Office

department.

Competed Level 1 First Aid.

REASON FOR LEAVING: Relocated to Madikwe Game Reserve as Lodge Manageress

NAME OF BUSINESS MORUKURU FAMILY

Relais & Chateux

LODGE MANEGERESS

01 OCTOBER 2015- JUNE 2017

DUTIES:

Preparing guests documents; Welcome Notes, Departure Notes, Indemnities,

Kids documents, kids’ welcome notes, backpack, spoor cards and activity books.

Guests invoices.

Creating guest accounts on Panstrat. (PAN Hospitality)

Charging guests drinks, curio and spa treatments to their account.

Adding Stock onto Panstrat.

Stock take and assisting with month end.

Updating the bookings calendar and communicating the information with

reservations.

Updating price inventory.

Assisting with payments for all suppliers.

Adding all invoices into Panstrat (Goods received).

Food and stock order for the lodge.

Stock control.

Petty Cash.

Handling payments; Cash, credit card and forex.

Check in and check out of guests.

Doing a full welcoming orientation with the guests during check in.

Organizing and planning all activities for guests.

Updating staff bookings calendar, for all staff to be up to date with arrivals, stay overs, departures, provisional and new bookings.

Allocating staff to managers and villas during guests stay.

Inputting issue sheets into Panstrat.

Preparing issue sheets for trackers and butlers to control stock during guests stay and charging it to Panstrat.

Creating a plan for all staff, communicate plan with staff for arriving guests.

Preparing housekeeping documents; Poem for Last night, departure notes.

Hosting during all meal services.

Planning of all meal locations and communicate with staff and other managers.

Unlocking guests safe.

Doing fun activities with children when visiting the lodge; coloring in, doing movie nights, assisting in the kitchen when kids make pizzas with the chef.

Before arriving guests, inspecting the villa and making sure all is in order and ready for new arriving guests.

First aid trained.

Completed housekeeping training

Completed PANstrat training.

REASON FOR LEAVING:

Looking for better career prospects, professional growth and work opportunities.

NAME OF BUSINESS NGAMILAND ADVENTURE SAFARIS

JAO CAMP

JAO RESERVE OKOVANG DELTA

BOTSWANA

WILDERNESS SAFARIS

CAMP MANEGERESS

12 JULY 2017- 29 MARCH 2018

DUTIES:

Preparing guests documents; Welcome Notes, Departure Notes, Indemnities,

Kids documents, kids welcome notes, Bush Buddy Back packs.

Liaising with the “Bush Buddy”- sitter of arriving kids to entertain during their stay.

Check in and check out of guests.

Preparing Guests invoices.

Doing a full welcoming orientation with the guests during check in.

Organizing and planning all activities for guests.

Updating bookings calendar, for all staff to be up to date with arrivals, stay overs, departures, provisional and new bookings

Creating guest accounts on QuickBooks.

Charging guests drinks, curio and spa treatments to their account on QB.

Adding Stock onto Quickbooks.

Stock take and assisting with month end.

Updating the bookings calendar and communicating the information with

Wilderness Operations from the Booking sheet we receive from them.

Passing on Information between Camps with regards to guests travelling between camps.

Feedback to Wilderness Operations about guests stay.

Updating price inventory on QuickBooks.

Assisting with payments for all suppliers.

Adding all invoices into Quickbooks (Goods received).

Placing Orders.

Stock control.

Petty Cash and weekly banking.

Preparing Staff Gratuities

Handling payments; Cash, credit card and forex.

Flight Bookings for staff.

Staff and freight movements for the lodge.

Wilderness Air Aircraft Movements for Camp.

Weekly Report for the Camp.

Bed night stats for Camp.

Creating Load sheets for inter camp transfers.

Creating Load sheets of items going out of Camp on the freight plane.

Inputting issue sheets into QuickBooks.

Preparing the day sheet for all departments for arrival/ stayover and departing guests.

Preparing manual rooming list for Botswana Tourism board.

Housekeeping Morning meetings and liaising the day sheet with housekeepers.

Preparing housekeeping documents; Special Room Drops, Poems for Last night, departure notes.

Hosting during meal services.

Unlocking guests safe.

Before arriving guests, inspecting the all rooms and making sure all is in order and ready for new arriving guests.

Assisting with morning Diesel dips for Generator fuel.

Assisting with Issuing Gas, Diesel and Petrol to other camps.

Assisting with daily Solar invertor checks and generator checks.

Assisting with the Reverse Osmosis machine, filling up water bottles, and requisitioning for an inter camp transfer.

Morning Meeting and taking minutes for the meeting.

Counseling section’s and disciplinaries with staff members.

REASON FOR LEAVING:

Looking for better career prospects, professional growth and work opportunities

NAME OF BUSINESS IMPODIMO GAME LODGE

MADIKWE GAME RESERVE

RESERVATIONS MANAGER

07 APRIL- 17 DECEMBER 2018

DUTIES:

Making reservations for guests and agents,

Liaising with Agents and Marketing Team regarding new and existing agents, regarding specials, and Travel Shows/ Expo’s

Weekly Targets for Reservations, sent off to the directors and Sales and Marketing Team,

Booking transfers (road & air) for guests,

Liaising with Transfer Company & Charter Company regarding guests transfers and flights,

Answering emails and making potential reservations for guests enquiring about availability,

Room Allocations & Game drive vehicle allocations and schedules for guides, Check in & Check out of guests,

Preparing Guests invoices for the day of check out,

Handling payment (forex/ cash and card),

Allocating incoming payments on PAN Hospitality,

Weekly petty cash counts & financial reports,

Daily Bar Issue sheet- allocating beverages to guests accounts

Daily Curio sales- Allocating to guests ‘accounts,

Menu Planning,

Placing orders,

Receiving orders

Processing GRV’s,

Stock Controlling- making sure all stock that are received are packed away accordingly and according to FIFO.

Processing invoices to the correct accounts on PAN Hospitality,

General Ledgers on PAN Hospitality,

Mid-Month, Month End Stock take for bar, (Housekeeping and Kitchen- when departmental managers were on leave)

Month end- preparing staff accounts form the report on PAN Hospitality, compiling it on a separate spread sheet for the directors.

Age Analysis report- preparing Agent Invoices and Statements for payment,

Processing Staff Gratuities and sending it off to the directors at Month end,

Generating payment from guests and agents,

Journals- allocating payments & invoices to the accounts on PAN Hospitality,

Conservation Recon,

Park Entrance Recon,

Hosting during breakfast and dinner service,

REASON FOR LEAVING: Uncomfortable working circumstances

NAME OF BUSINESS KURRICHANE LODGE SHAREHOLDERS BLOCK (Pty) LTD T/A Tree Frog Lodge

MADIKWE GAME RESERVE

RELIEF MANAERESS

31 JANUARY 2019- 04 DECEMBER 2019

DUTIES:

Managing of 4 Corporate Lodges, Hillside, Tree Frog, Bosman & Maroela Lodge, while the respective managers were on leave.

Catering (Breakfast, Lunch, High Tea, Dinner & Dessert for Max 10 pax per lodge) for 4 Corporate Lodges, Hillside, Tree Frog, Bosman & Maroela Lodge;

Menu planning and liaising menu with guests,

Placing weekly Orders,

Stock Controlling,

Preparing guests invoices,

Month End- Guests Invoices, Summaries, Park Entrance Recon, Conservation Recon, GRV’s, stock take,

Check in & Check out guests,

Hosting during dinner service,

REASON FOR LEAVING:

Looking for better career prospects, professional growth and work opportunities,

REFERENCES:

Hoërskool Eldoraigne

Ms. W. Walters

Hospitality Management Teacher

+27-12-660-****/7

Forever Hotel @ Centurion

Jaco Kotze

General Manager

+27-12-644-****

Forever Hotel @ Centurion

Nadine Visser

Banqueting and Conference Manager

+27-12-644-****

Ferdi Cillie

Previous General Manager

Forever Hotel @ Centurion

+27-82-442-****

Inyati Private Game Lodge

Keith and Francis Jenkinson

General Manager Couple

+27 735 5125

adbvpu@r.postjobfree.com

adbvpu@r.postjobfree.com

Morukuru Family Madikwe

Andrew and Carri Linton

General Manager Couple

adbvpu@r.postjobfree.com

+27-82-894-****

David and Cathy Kays & Martin Kays (Son)

Owners & Directors of Ngamiland Adventure Safaris Botswana

adbvpu@r.postjobfree.com

adbvpu@r.postjobfree.com

Coenie and Geraldine Engelbrecht

General Managers

Bosman Lodge Madikwe Game Reserve

+27-72-454-****

adbvpu@r.postjobfree.com



Contact this candidate