RAKESH KUMAR

#***, ***** *****, ****** *

Panchkula, Haryana, 134109

978*******

adbvnq@r.postjobfree.com

A technical savvy, customer experience-oriented Operations Manager with a passion for growth. Over 9 years of experience in the e-commerce industry, with a focus in corporate policy and process efficiency. Committed to promoting the highest standards and company values.

PROFESSIONAL EXPERIENCE

PIPAL E-COMMERCE PVT LTD (www.thepipal.com)

Operations Manager, October 2015 – Present

Production planning and control with optimum use of resources

Implemented technical upgrading, support high performers & management trainees

Streamlined business outreach and re-engagement of lost customers in coordination with the marketing team

Planning marketing strategies to improve sales

UNIVERSAL CYBER INFOWAY PVT LTD

System Administrator, June 2008 – October 2015

Managed a technical team of 5 technical executives

Responsible for managing 50 seats BPO with database management

Reports generation and leads management

UNIVERSAL CYBER INFOWAY PVT LTD

Contact Center Executive, October 2006 – June 2008

Interaction with international customers

Out bound sales process

EDUCATION

Bachelor of Information System Management, University of Madras, 2004

Major in Management Studies and allied subjects in computers

ADDITIONAL SKILLS& CERTIFICATIONS

Post Graduate Diploma in Computer Applications

English Typewriting Certification

Playing cricket and volleyball at University Level

Languages – English, Hindi, Telugu