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Customer Service Front Office

Mumbai, Maharashtra, India
February 19, 2020

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Renu Singh

*** ************ ********,

Moreshwar nagar,Mhral,

Shahad, Kalyan 421301

Cell : 983-***-****

Email : - \

OBJECTIVE :- To produce a fittest commensurate to my knowledge and experience in renewed and reputed concern, where in firm I can attain professional growth.

ICICI Lombard

From Dec 2014 to Aug 2016

Designation:-Relationship manager

Handle International policy payment related activities co-coordinating with the Finance and Underwriter.

To prepare the policy payment status report for paid and balance amount.

Maintain MIS report, data and pivot for the policy payment and booking.

To generate CPI in the system and follow up for the policy endorsement

To check the policy details in the pathfinder and REIS and maintain the records for the same.

Re underwriting in policy and taking follow up with the compliance team for the payment documents.

Co-coordinating with the International client for their issue and queries to resolve it.

Wipro InfoTech

From Dec 2011 to Nov 2014

Designation:-Admin Billing coordinator

Handle communication billing and coordinating with Bangalore team and Preparing MIS. Following up for payment and resolving their complaints and handling admin activity

Assisting with the office boys, security and documents for Wividus claims

Maintaining attendance records, salary and travelling expenses and mobile expense records.

Maintaining vendor records for Voucher payments and attendance records for courier boys.

Vendor Billing, stationery management and SAP details Invoice Challans related issue order of bill payment


From Sep 2009 - Till May 2011


Handle Response Mails with required parameters mentioned by Star CJ in SR Team

To taking care of Aegis Administrator activity of various websites.

Update the status of the customer's resolutions to the clients.

Maintenance of data for customer orders, payments, delivery details and complaints.

To keep the follow up of the customer's issue and process related changes,


From Sep 2007 - Till Sep 2009

Designation:-Customer Service Associate

Taking care of customers and handling escalations of junior executives.

Monitoring performance of team members to ensure efficiency in the work-process.

Providing quick and effective resolutions (online) to clients, depending upon the scenario.

Maintaining good consistency in performance ensuring quality and quantity.

Providing Training to new Agents of Vodafone products

Preparing matrix and various reports based on AHT, ATT and targets.

Reliance Info Streams (P) Ltd (Navi Mumbai)

From Apr 2006 - Till Sep 2007

Designation:-Customer Service Associate

Handling corporate client issues maintaining with perfect Turn around Time and quality.

Exposure to Telecom Front office operations.

Documentation of frequently occurring problems and scenarios for future use.

Generating Daily and Monthly MIS Reports of Respective Clients.

Active participation in Project Review Meetings.


MBA Finance from Sikkim Mani pal University

B.Com from Mumbai University in 2005.

Operating Systems: Windows 95/98/98SE/2000/ME/XP/2003.

Software Packages: MS-OFFICE (WORD/EXCEL/POWERPOINT), Internet, Typing 30 WPM


Nationality: Indian.

Marital Status: Married

Languages known: English, Hindi, Kumauni & Marathi.

Date Of Birth: 16th Aug, 1983

(Renu Singh)

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