Tina Hawkins

***** ***** **** **, ******** Ca ***50

661-***-**** adbvlh@r.postjobfree.com

OBJECTIVE:

Seeking a position with advancement opportunities, that will utilize my strong organizational skills and customer service experience, while continuing to train and expand on my current skill set.

SUMMARY:

Resourceful and accomplished professional offering years of high volume Mortgage Banking, Call Center and Dealership experience

Extensive knowledge of financial counseling

Reputation for strong work ethic and uncompromising devotion to client and company needs

Computer experience with the ability to simultaneously access and navigate through several computer applications while utilizing dual screens

Proficient with Adobe, Excel, Outlook, PowerPoint, Word, AS400, SMART and several addition applications

Ability to self-motivate and self-manage to reach desired goals

PROFESSIONAL EXPERIENCE:

Century 21 Doug Anderson March 2005-Current

Realtor

Meeting with clients and discussing their goals in order to locate the right property for them

Showing property and upselling to meet the client’s needs

Processing applications and negotiating deals

Working closely with financial institutions and lenders to assist clients with loans

Processing escrow papers

Specializing in Short Sales

Bank of America Home Loans October 2012-November 2013

Sales and Service Specialist

High volume inbound call center

Assisted customers and associates with all loan related questions

Dually trained on both mortgage servicing and Home Equity Line of Credit (HELOC) servicing

Ability to multi-task and always provide correct information quickly and efficiently

Met all quarterly goals and quotas

Remain up to date and current on all federal regulations that govern the servicing of home loans

Sierra Toyota February 2007-October 2012

Used Car Contract Clerk & DMV Wholesale Clerk

Verifying that all accounting records were correct and up to date prior to processing each deal

Processed all used car deals by verifying documents and sending package to bank

Maintaining online copies of all jackets for dealer records

Handling pay-offs of customer trade-ins

Preparing all title paperwork and lien releases when needed

Data entry of all vehicles sold and purchased

Maintaining relationships with all vendors

Frontier Toyota February 2001- November 2004

New and Used Contract Clerk

Processed all new and used car deals by verifying documentation

Responsible for verifying all deposits and contract totals were correct

Maintaining dealer records of each deal

Meeting all banking requirements for paperwork

Making sure all accounts were balanced at month end

Education/Training

High School Diploma Saugus High School

Real Estate License

References:

Furnished upon request

Contact this candidate