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Social Media Customer Service

Location:
Los Angeles, CA
Posted:
February 19, 2020

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Resume:

Urmi Ray, MSc. *** West College Street, Los Angeles, CA, 90026, U.S.A.

+1-323-***-****

cl.linkedin.com/in/urmiray adbvlc@r.postjobfree.com

Skype ID: urmi.ray1

HIGHLIGHTS OF QUALIFICATION

Technical Qualifications:

• Experience in analyzing transportation initiatives for 7 years in improving the air quality in lowering greenhouse gas emissions.

• Proficiency in Social Media, Microsoft Office suite, Adobe Professional, Lotus, and html.

• Experience in marketing, climate change policy, and transportation initiatives to improve air quality.

• Multilingual skills: fluent in English, Bengali, and elementary level of Spanish and French.

• Working towards Project Management Certification.

• Valid work status for U.S. and Canada.

Soft Qualifications:

• Self-motivated with great leadership.

• Avid willingness to learn new skills.

• Excellent organizational skills.

• Strategic approach for problem solving.

• Proactive and cooperative during teamwork efforts. PROFESSIONAL EXPERIENCE

Program Officer, Government of Canada - NRCAN, Vancouver, BC, Canada July 2019 - November 2019

• Responsibilities: supporting funding for indigenous applicants for grants and contributions in the Trans Mountain Expansion Indigenous Advisory Monitoring Committee and the Line 3 Replacement Program, coordinating statement of work for hiring consultants and tools in guiding indigenous applicants, and processing claims.

• Achievements: generated over 25 contribution agreements for the funding of indigenous applicants towards the 4.5-million-dollar investment.

Climate Change Event Registrar, Long Beach Climate Change Fest, Los Angeles, CA, U.S.A. June 2018

• Responsibilities: registered and interacted with participants on the Eventbrite platform network to ensure the efficient registration of participants and assisted in checking them in to the event day and provided information on the sustainable action plan and interacted with the community through stakeholder engagement.

• Achievements: Over 500 participants in attendance and engaged community. Associate, LAX Airport, CNBC- Los Angeles, CA, U.S.A. January 2019 - April 2019

• Responsibilities: marketed the in-house charitable donations at a 75 percent profitability rate in meeting all sales quota in the store; served high profile and regular clients ensuring personalized service; first class service to our clients; and establishing good working relationships with associates and management.

• Achievements: Served high-profile clientele; met the highest sales performer for the leading non-profit charity and met daily sales goals.

Client Services, Los Angeles Football Club - Los Angeles, CA, U.S.A. February 2019 - June 2019

• Responsibilities: provided service to sports stadium guests including promoting the culture and arts district in Los Angeles, answered questions to a variety of visitors to stadium and Los Angeles visitors, and ensured the safety and security of the stadium for families and children.

• Achievements: Successfully promoted future events and serviced diverse clients in a wide range of age groups. Event Team, Corn Exchange - Edinburgh, U.K. October 2016 - December 2017

• Responsibilities: Provided top client in hospitality to different kinds of events including art fairs, business conferences, galas, and office holiday parties; contributed to Edinburgh tourism and marketing events in promotions; and served a number of international events to promote the brands of the venue.

• Achievements: Provided top customer service and a high return of customers for booking events. Event Coordinator, O’Rocco Boutique Hotel, Queensbury, U.K. September 2017 - November 2017

• Responsibilities: executed the quality of events in a team environment including weddings, engagements, and corporate events through meeting the expectations of clients in design and served events guests in catering and ensured their expectations were met in top customer service.

• Achievements: Serviced clientele with elegant interior design and met satisfaction of events. Program Officer, Government of Canada, NRCan, Ottawa, ON Canada December 2008 - Present

• Responsibilities: data analysis of on-line alternative fuels information, provided advice on client inquiries related to sustainable transportation, alternative fuels, and the reduction of greenhouse gas emissions, co-leading projects in reduction of idling, information management, and human resources, and designed newsletters and marketing tools for the ecoENERGY for Biofuels program.

• Achievements: successfully developed and managed an information management center, Team Efficiency Award for Outreach, 2014, Team Efficiency Award for Human Resources, 2016. Policy Officer, Government of Canada ESDC, Gatineau, QC Canada Apr 2011 - April 2012

• Responsibilities: developed a training guide in collaboration with a team for regional stakeholders in the development of reporting tools for Indigenous Skills Employment Training Strategy, produced a report in requirement of research in aboriginal policies, facilitated a working group session with multi-disciplinary stakeholders and senior management.

• Achievements: Satisfied regional stakeholders on the development of reporting tools and integrated policy work within working groups.

Web Coordinator, Government of Canada, Vancouver, BC, Canada Sep 2007 - December 2008

• Responsibilities: organized and managed web content of over 400 partnerships on the Canadian Consumer Information Gateway and built relationships in consulting with internal and external stakeholders.

• Achievements: review of over 400 nation-wide partners including federal, provincial and non-governmental; ability to update web content.

EDUCATION (DEGREES)

Masters in Science in International Marketing with Tourism and Events, Edinburgh University and IPAG Business School, Edinburgh, U.K., and Paris, France. 2012 – 2015

Bachelor in Social Science in Public Administration, University of Ottawa, Ottawa, Ontario, Canada. 2004 – 2010 SKILLS & INTERESTS

Languages: English (full proficiency), French (elementary), Spanish (elementary). Software skills: Microsoft Office (expert), Adobe Creative Suite (intermediate), SPSS Tool (advance) Technical skills: generating/managing databases; adobe creative suite; designing information management center, and preliminary planning for tasks in future years. Additional skills: first aid occupational level 1 course. Interests: entrepreneurship, environmental impact, climate change, and tourism. Hobbies: yoga, soccer, basketball, kayaking, hiking, travelling and watching documentaries. AWARDS & PUBLICATIONS

Awarded from the Energy Efficiency Office the ability to work in team planning committee for a human resource project, 2016, Ottawa, Ontario, Canada.

Awarded from the Energy Efficiency Office the ability to plan outreach and events in a team environment, 2014, Ottawa, Ontario, Canada.



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