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Manager Office

New York City, NY
February 19, 2020

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Professional Summary:

Multi-tasking Manager well known for creating positive environments where employees can thrive and succeed. Hard-working, focused, and dedicated office management professional with 25+ years’ experience in managing complex and fast-paced administration environments with a focus on print management and office services. Extensive skill set in operating and repairing a wide variety of copier and office equipment.


IST Management Services, New York, NY November 2018 to Present

Sr. Site Manager On-Site At New York Life

Manage a staff of 41 persons in 2 site location in Manhattan New York.

Vendor relation and services.

Partner with Client (New York Life) on ordering and inventory of supplies.

Act as liaison with building management (Cushman & Wakefield).

Review and checked Certificate of Insurance of all vendors used, created Purchase orders.

Coordinate conference room bookings and catering.

Mange Mail Services, Copy/Print, Facilities, Conference Services and Loading Dock.

Handle employees annual review, coaching, hiring and separations.

ADP Payroll; Budget control.

DTI Global- New York, NY December 2015- November 2018

Office Services Manager On-site at Manatt, Phelps and Phillips

Directed implementation of operations policies and initiatives for Mailroom, Reprographics, Reception, Hospitality, Records and Office Services departments for the Law Offices of Manatt Phelps and Philips.

Managed operation of outsourced food services vendor, outside copy services, and car service operations.

Managed, train, and develop all supervisors, coordinators, and staff members in these departments, while executing high level of customer service and team approach to the daily operations.

Wrote and delivered performance evaluations, manage conflict and resolve disagreements constructively, perform and properly document counseling sessions, determine and recommend salary adjustments, guide and motivate staff to achieve goals, and oversee the hiring and termination process.

Planned, execute, track and report on support services-related operations activities, maintaining control of budgets.

Oversaw performance of staff by setting performance expectations, developing plans for ongoing skill development, evaluating performance and providing routine feedback.

Collaborated with cross-functional and firm-wide teams, as well as daily collaboration with the California, Washington DC and Albany office management team.

Managed payroll accuracy and submission through ADP Workforce.

Ordered and managed all office supplies and monitor inventory.

Reprographics- responsible for the maintenance, upgrade and configuration of copiers, printers, scanners, multifunctional devices, and reprographics equipment.

Mailroom - responsible for the maintenance, upgrade and configuration of all mail room related equipment, postage meters and other mail room equipment. Responsible for all Incoming / outgoing FedEx, UPS, DHL and any other outside courier services. Through PS ship software.

Hospitality - oversee daily operation of hospitality. Setting up conference’s rooms, using Condeco software. Set pricing for daily catering activities and special events, analyze monthly invoice and review all client and office related charges; review and negotiate service agreements and annual budgets; budget for and purchase catering equipment as necessary.

Manage and review the P & L for the site and expenses through Concur software.

GLC Business Services- New York, NY January 2014- November 2015

Assistant Office Service Manager On-site at Hahn & Hessen

Managed team of up to ten office service employees, including hiring, training and counseling.

Ensured payroll accuracy by overseeing time clock punches

Entered relevant data for invoices and client billing.

Ensured all projects are completed according to deadlines.

Organized all messenger packages to be picked up and delivered in Manhattan and in other cities.

Ensured all mail is stamped and ready for evening mail pick up as well as any courier services used.

Ensured all equipment (Copy machines, Fax machines Printers and Neopost Mail machine) operated properly.

Handled logistics for all training courses including making sure supplies are ordered cost efficiently.

Ensured scheduling of conference rooms, catering functions are complete.

Ikon Business Solutions- New York, NY July 2008- June 2010

Shift Manager

Responsible for management of 16 employees.

Ensured that site is properly staffed.

Handled invoices and price orders.

In charge of making schedule and shift changes.

Trained and counseled employees.

Ensured payroll accuracy by overseeing time clock punches.

Ensured all projects were completed according to deadline.

Inspected finished products and ensured high quality standards were met.

Scanned documents using Pro System, Excel and Fiery Programs.

William Lea- New York, NY January 2006- September 2007

Duplicating Supervisor On-site at Latham & Watkins

Ordered supplies; created relationships with various outside vendors.

Assisted in equipment maintenance of high speed, color, black and white production copiers.

Scheduled follow-up appointments and repairs to production copy and binding equipment.

Created strong relationships with attorneys, paralegals, and secretarial staff.

Performed all CD, DVD duplicating services.

Received, signed for and maintain records of all incoming and outgoing work.

Coordinated conference room meetings and booked catering functions for clients and employees.

J.P. Morgan Chase- New York, NY October 2005- June 2008

Document Production Coordinator

Provided front desk coverage.

Created a strong relationship with investment bank analysts.

Handled client billing.

Completed error free reprographic services in highly structured time frame.

Ordered supplies via Oscar systems.

Assembled pitch books and marketing packages; created PDF and scanned documents via IPro software.


Adelphi University- Garden City, NY

Certificate from Lawyer’s Assistant Program

A.S Liberal Arts 1992



Team Leadership. Strong verbal communication, Exceptional customer service and problem solver. Excellent written and oral skills. Microsoft Suite: Word, Excel, PowerPoint, Outlook, IPro Scan, OCR Scan, bate stamping, Bookmaking, EDD Discovery, All Bindery Experience, Neopost, FedEx, Auto Task and Connect Wise Software, ADP and QuickBooks Payroll, Concur Expense Reporting and Condeco Software. Duplicating Machines.

Canon Image Press C1, IR105, IR7200, IR110,600,7105

Xerox DocuTech, 6115, 6135

DocuColor 8000,4110,4112

Ricoh Aficio 2015, 2238C

Océ 2090, 6250, TDS 600, TDS 450, TCS 500

HP Designjet 5500ps

Canon Fiery, Canon 35

Adobe Photo Shop 8.0

Adobe Acrobat Professional 9.0

Kodak 9110, Xerox Free Flow Scanner

Command Workstation 4

Xerox D110 Large Format copying

ReproDesk MetPrint 2.0

Pitney Bowes Connect+ 1000,6100, DM400

FedEx Ship Manager/ PS Shipper/Sun Suite

UPS Worldship

WorkSpeed, Building Engines & Angus Anywhere

Microsoft Office 2016

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