Manuel Tucker
adbviz@r.postjobfree.com 818-***-**** linkedin.com/in/manueltucker
Career Overview
Experienced Project Manager, Unified Communications, Microsoft Azure - Active Directory, and O365 Professional with over a decade of expertise on-prem and cloud-based platforms. Qualifications
• Microsoft Certified Solutions Associate Office 365 – MCSA Certification
• Microsoft 365 Architect / Administration
• Microsoft Exchange Online Engineering / Administration
• Azure AD Administration – Microsoft Certified Azure Administrator Associate
• Microsoft Intune MDM, MAM, EMM Architect / Administration
• Lync / Skype for Business / Teams Architect / Administration
• Active Directory Engineer / Administration (AD DS), (GPMC), (AD RMS)
• Audio Codes SBC Engineer/ Administration
• Audio Codes OVOC Server Engineer/ Administration
• Cisco Certified Network Associate – CCNA (expired)
• Understanding of H.323, SIP, MGCP, TCP, UDP, RTP, Protocols and Codecs - G11, G729
• Cisco Unified Communications Manager Management/Administration
• PRI trunk to SIP circuit migration and Cisco gateway configuration
• Project Management & Vendor Management
Work Experience
MGM Studios
Senior Project Manager 2019 -2020
Avaya to Cisco Call Manager migration
• Drive Avaya Call Manger migration project delivery from planning to execution
• Manage project progress, budget, resource, milestones, documentation and launch for multiple projects
• Drive daily project activities using both agile and waterfall project management methodology
• Utilize Smart Sheet linked with Jira for project tracking The Walt Disney Company 2019
Senior Project Manager
21st Century Fox Acquisition
• Reviewed the acquired 21CF circuit inventory and segregate them by global geographic region.
• Determined and validate Contractual Circuit Term Commitments for each acquired 21CF circuit inventory.
• Establish 21CF Circuit Review Meetings with the appropriate Extended Team members associated with the network management of each region.
• Developed circuit optimization or elimination plan based on results of review meetings with Extended Team members and any proposed network optimization or office consolidation activities.
• Determined and develop Project Plan for circuit MACD activity based on Business Unit Operational Calendar or known Network or Office consolidation/closure change activity.
• Developed and track potential savings and efficiencies worksheets based on the timing of estimated circuit MACD activity.
• Provided a detailed 21CF Circuit Optimization Recommendation Plan, along with estimated savings estimates for Executive Level consumption.
Universal Music Group 2018 – 2019
Sr. Unified Communications Analyst
• Provided ITIL based operational Project Management and acted as a technical escalation point for the Unified Communications (Hybrid Skype for Business) infrastructure.
• Oversaw the process of onboarding/offboarding clients and the relationship between Active Directory and Skype for Business for both Cloud and On-Premise configurations.
• Periodic auditing of Skype for Business profiles for accuracy between systems, configuration, and billing.
• Supported for Call Accounting Systems infrastructure management, including call accounting systems updates and configuration changes.
• Oversaw and secondary support for device deployment, including knowledge of delegation, peripherals.
• Oversaw and support for device setup and firmware upgrades support for custom caller applications.
• Management of DID ranges, dial plan configuration and policies.
• Network secondary support and oversight of third party’s management of PSTN provisioning and circuit testing for Skype for Business.
• Reported and analyzed Skype for Business / Call accounting through Power BI.
• Provided Network secondary support and oversight of third party’s management of SBA/SBC.
• Oversaw of third party’s incident response for Skype for Business and integration with UMG incident control systems.
• Maintained and administrated Audio Codes SBC VM in Windows server 2016
• Maintained and administrated global AudioCodes OVOC and SBC infrastructure
• Provided engineering support for O365 components: Azure, Intune, SfB, Teams, Exchange
• Provide Active Directory AD DS), (GPMC) support
Amgen 2017 - 2018
O365 SME
Deluxe Entertainment Services Group 2016 - 2017
Telecommunications Manager
• Project Management of Global VOIP, SIP, O365-voice infrastructure
• Managed voice circuit billing
• Managed mobile device billing
• Managed mobile device and voice circuit vendors
• Worked with Corporate IT management to create and implement policies
• Mobile devices
• Skype for Business accounts
• Cloud Migration
• Provided C level monthly project and Synergy reports Deluxe Entertainment Services Group 2013-2016
Systems Engineer
• Maintained VoIP and traditional call flows and signaling protocols, which include SIP/H.248, H.323, RTP/RTCP, Voice TDM including ISDN, DTMF and /FXS/FXO, TCP/IP, LAN Switching, Routing protocols, L2/L3, device configuration, VLAN, ACL, environment.
• Maintained and administer Cisco Communications Manager, Cisco Unified Contact Center, Cisco Unity, and Unity Connection, Cisco Meet ISDN, lace/WebEx, and Cisco CER.
• Deployed and maintained core VoIP application infrastructure with the long-term goal of standardizing enterprise-wide Cisco VoIP core systems and processes.
• Documented and maintained VoIP infrastructure policies, procedures, and other documentation.
• Maintained and managed wireless device inventory.
• Managed and maintain policies affiliated with corporate MDM and MAM.
• Configured all wireless devices into corporate MDM and MAM infrastructure before deployment.
• Monitored performance of VoIP systems, operations, monitors error logs, and error messages to ensure customer service level agreements are met.
• Worked within established configuration and change management policies to ensure awareness, approval, and success of changes made to corporate network infrastructure.
• Integrated SIP user into Skype for Business environment.
• Provided new Skype for Business users with proper licensing.
• Integrated 3rd party dial-in conferencing into Skype for Business user accounts.
• Provided Weekly reporting on health and status of VoIP, O365, and network utilization and availability. Guide Dogs of America 2011-2013
Digital Communication Network Engineer
• Cisco UCCM administrator
• Genesys – Interactive Intelligence administration
• Mobile device management and administration
• Active Directory administration (AD DS), (GPMC), (AD RMS) Valley Crest 2009 – 2010
Systems Engineer
• Cisco call manager, CCX, Unity Express administration
• Lync Administration
• Blackberry Server administration
• Mobile device management and administration
• Active Directory administration (AD DS)
Telecommunications Engineer 2005 – 2009
Zenith Insurance Company
• Telecommunication infrastructure Project Management
• Nortel Meridian CS 1000, Call Pilot, Symposium Call Center administration
• Mobile device management and administration
• Blackberry enterprise server engineer
Education
Santa Monica College
UCLA Extension
Oxford Technical Institute