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Engineer Manager

Agoura Hills, CA
February 19, 2020

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Manuel Tucker 818-***-****

Career Overview

Experienced Project Manager, Unified Communications, Microsoft Azure - Active Directory, and O365 Professional with over a decade of expertise on-prem and cloud-based platforms. Qualifications

• Microsoft Certified Solutions Associate Office 365 – MCSA Certification

• Microsoft 365 Architect / Administration

• Microsoft Exchange Online Engineering / Administration

• Azure AD Administration – Microsoft Certified Azure Administrator Associate

• Microsoft Intune MDM, MAM, EMM Architect / Administration

• Lync / Skype for Business / Teams Architect / Administration

• Active Directory Engineer / Administration (AD DS), (GPMC), (AD RMS)

• Audio Codes SBC Engineer/ Administration

• Audio Codes OVOC Server Engineer/ Administration

• Cisco Certified Network Associate – CCNA (expired)

• Understanding of H.323, SIP, MGCP, TCP, UDP, RTP, Protocols and Codecs - G11, G729

• Cisco Unified Communications Manager Management/Administration

• PRI trunk to SIP circuit migration and Cisco gateway configuration

• Project Management & Vendor Management

Work Experience

MGM Studios

Senior Project Manager 2019 -2020

Avaya to Cisco Call Manager migration

• Drive Avaya Call Manger migration project delivery from planning to execution

• Manage project progress, budget, resource, milestones, documentation and launch for multiple projects

• Drive daily project activities using both agile and waterfall project management methodology

• Utilize Smart Sheet linked with Jira for project tracking The Walt Disney Company 2019

Senior Project Manager

21st Century Fox Acquisition

• Reviewed the acquired 21CF circuit inventory and segregate them by global geographic region.

• Determined and validate Contractual Circuit Term Commitments for each acquired 21CF circuit inventory.

• Establish 21CF Circuit Review Meetings with the appropriate Extended Team members associated with the network management of each region.

• Developed circuit optimization or elimination plan based on results of review meetings with Extended Team members and any proposed network optimization or office consolidation activities.

• Determined and develop Project Plan for circuit MACD activity based on Business Unit Operational Calendar or known Network or Office consolidation/closure change activity.

• Developed and track potential savings and efficiencies worksheets based on the timing of estimated circuit MACD activity.

• Provided a detailed 21CF Circuit Optimization Recommendation Plan, along with estimated savings estimates for Executive Level consumption.

Universal Music Group 2018 – 2019

Sr. Unified Communications Analyst

• Provided ITIL based operational Project Management and acted as a technical escalation point for the Unified Communications (Hybrid Skype for Business) infrastructure.

• Oversaw the process of onboarding/offboarding clients and the relationship between Active Directory and Skype for Business for both Cloud and On-Premise configurations.

• Periodic auditing of Skype for Business profiles for accuracy between systems, configuration, and billing.

• Supported for Call Accounting Systems infrastructure management, including call accounting systems updates and configuration changes.

• Oversaw and secondary support for device deployment, including knowledge of delegation, peripherals.

• Oversaw and support for device setup and firmware upgrades support for custom caller applications.

• Management of DID ranges, dial plan configuration and policies.

• Network secondary support and oversight of third party’s management of PSTN provisioning and circuit testing for Skype for Business.

• Reported and analyzed Skype for Business / Call accounting through Power BI.

• Provided Network secondary support and oversight of third party’s management of SBA/SBC.

• Oversaw of third party’s incident response for Skype for Business and integration with UMG incident control systems.

• Maintained and administrated Audio Codes SBC VM in Windows server 2016

• Maintained and administrated global AudioCodes OVOC and SBC infrastructure

• Provided engineering support for O365 components: Azure, Intune, SfB, Teams, Exchange

• Provide Active Directory AD DS), (GPMC) support

Amgen 2017 - 2018

O365 SME

Deluxe Entertainment Services Group 2016 - 2017

Telecommunications Manager

• Project Management of Global VOIP, SIP, O365-voice infrastructure

• Managed voice circuit billing

• Managed mobile device billing

• Managed mobile device and voice circuit vendors

• Worked with Corporate IT management to create and implement policies

• Mobile devices

• Skype for Business accounts

• Cloud Migration

• Provided C level monthly project and Synergy reports Deluxe Entertainment Services Group 2013-2016

Systems Engineer

• Maintained VoIP and traditional call flows and signaling protocols, which include SIP/H.248, H.323, RTP/RTCP, Voice TDM including ISDN, DTMF and /FXS/FXO, TCP/IP, LAN Switching, Routing protocols, L2/L3, device configuration, VLAN, ACL, environment.

• Maintained and administer Cisco Communications Manager, Cisco Unified Contact Center, Cisco Unity, and Unity Connection, Cisco Meet ISDN, lace/WebEx, and Cisco CER.

• Deployed and maintained core VoIP application infrastructure with the long-term goal of standardizing enterprise-wide Cisco VoIP core systems and processes.

• Documented and maintained VoIP infrastructure policies, procedures, and other documentation.

• Maintained and managed wireless device inventory.

• Managed and maintain policies affiliated with corporate MDM and MAM.

• Configured all wireless devices into corporate MDM and MAM infrastructure before deployment.

• Monitored performance of VoIP systems, operations, monitors error logs, and error messages to ensure customer service level agreements are met.

• Worked within established configuration and change management policies to ensure awareness, approval, and success of changes made to corporate network infrastructure.

• Integrated SIP user into Skype for Business environment.

• Provided new Skype for Business users with proper licensing.

• Integrated 3rd party dial-in conferencing into Skype for Business user accounts.

• Provided Weekly reporting on health and status of VoIP, O365, and network utilization and availability. Guide Dogs of America 2011-2013

Digital Communication Network Engineer

• Cisco UCCM administrator

• Genesys – Interactive Intelligence administration

• Mobile device management and administration

• Active Directory administration (AD DS), (GPMC), (AD RMS) Valley Crest 2009 – 2010

Systems Engineer

• Cisco call manager, CCX, Unity Express administration

• Lync Administration

• Blackberry Server administration

• Mobile device management and administration

• Active Directory administration (AD DS)

Telecommunications Engineer 2005 – 2009

Zenith Insurance Company

• Telecommunication infrastructure Project Management

• Nortel Meridian CS 1000, Call Pilot, Symposium Call Center administration

• Mobile device management and administration

• Blackberry enterprise server engineer


Santa Monica College

UCLA Extension

Oxford Technical Institute

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