HARI POTHAKAMURI

647-***-**** adbvin@r.postjobfree.com

Over 20 years of experience in IT Operations, Infrastructure Operations, E2E monitoring Services, Production support, performance assurance, Release Management/ Coordination, Load and Performance Analysis, technical product analysis, Process Implementation, Build and release Integration and co-ordination in diverse sectors including Healthcare, Financial Services, Insurance and Telecom. Working experience in running Application, Infrastructure, mobile application projects in all stages from planning, delivery, implementation and operations.

Core Competencies:

Infrastructure Operations

Lead platform/infrastructure operations in datacenters and common cloud deployments (Compute, storage, Database, backup, production deployments, security compliances, DR and business continuity plans, legacy consolidations)

IT Operations

Six sigma, ITIL certified and extensive process knowledge in service management, change management, incident management, proactive problem management.

E2E monitoring and Event Management

Defining monitoring framework, enabling, selecting and implementing right tools for right technology. • Defining and refining thresholds based on technology performance and trends • Alert prioritization and KPI definition for correlation, suppression and noise reduction to increase efficiency in operations • Implementing auto resolution and auto healing solutions for MTTR reduction.

Production performance assurance

Production assurance • Process management • Performance Test management • Performance Test planning • Defect management • Resource allocation • Reviews & Approvals • Vendor Process Documentation • Metrics Gathering and Analysis.

Production support Management & Coordination

Support initiation • Technical support planning • Production monitoring and control • Project execution • Project Closure • Scope management • Work breakdown structure • Estimates & scheduling • Project health analysis • Status Measurement • Balanced Score Card • Conflict resolution.

Business Analysis & Business Systems Analysis

Scope and stakeholder analysis • Process analysis • Facilitation • Requirements gathering • Feasibility Analysis • Gap analysis • Functional decomposition • UML • Use Cases • Requirements documentation

Delivery Management

Release Management & Change management • Configuration management • Requirements walkthrough • Process modeling • Data modeling.

Delivery Models & Teams

Onsite • Offshore • Agile • Outsourcing • Multi-site •Multi-cultural• Managed service model

Soft Skills

Top notch communication skills • Inter-personal skills • Decision-making • Flexibility • Time management • Team spirit • Leadership • Customer Relationship Management • Vendor management

Domains of expertise

Telecommunications: 6+ years of production management experience in Rogers

Health Care: 7+ years of hospital management, diagnosis, pharmacy and physician portals, vendor integration

Financial Services: 3+ years of extensive experience in capital markets, trade lifecycle, order settlements, portfolio management, compliance, performance measurement, Statements, batch processes and interfaces.

Insurance: 2+ years of experience in Insurance software in health and P&C insurance in the areas of group benefits, commissions, claims, underwriting, quotes and policy management.

Retail (POS): 1+ years of experience in point of sale applications, e-commerce, inventory management, purchase order management and financial accounting systems.

Summary of responsibilities

Over 15+ years of experience in managing multiple production and non-production environment related projects to ensure it meets the time and budget constraints.

Extensive knowledge and experience Infrastructure operations and monitoring performance of both production and non-production environments and played a critical role for making decisions for Go/nogo of multiple projects

Proactive contribution in root cause analysis for business operations specific incidents and had a key role in reducing MTRS/ MTTR

Define and implemented strategies to change to reactive to proactive to predictive approach of operations and support

Worked on building SOW, monitoring KPIs and setting standards for vendor governance

Forecasting OPEX and CAPEX for yearly budgeting, presenting for finance approvals

Proved efficiency in building RACI charts for multi-year, multi-vendor allocated projects

Created project artifacts (project plan, milestones, resource plan, WBS and project status)

Estimated resource needs (H/W, S/W, people and technical) including level of effort.

Interviewed and hired consultants and fulltime employees as per multiple project needs

Over 10 years of experience as a Manger & Performance Engineer/Tester in Health & Commercial insurance, Banking, Telecom and Retail

Sound knowledge in analysis of Performance and monitoring data specifications and development of analysis reports, health check reports and pinpointing the problems in both H/W and S/W.

Filled many different roles and responsibilities including being a scrum master - proxy product owner, acting as the team's quality conscience, and keeping track of problems and software bugs, change management and release control being gate keeper of what goes to production and what cannot go to production

Excellent Knowledge of product life cycle, Agile Methodology, SQA methodology and production support process automation.

Worked with immature teams, ranging from 8 to 10 members, in the transitioning from their current software development processes to Agile principles and best practices

Good knowledge on Object Oriented Programming languages such as Java, C++ and VB.

Well versed in diverse technologies including HTML, DHTML, Java Script, J2EE, JSP, EJB, JDBC, Apache Jakarta Struts VB, and ASP

Know-how in Business Analysis, Requirement Analysis, and documentation.

Exceptional communication and interpersonal skills, self-motivated and willing to learn and adapt to new challenges with excellent problem-solving skills and a keen eye to detail.

Proven experience to work effectively both in a team and individually.

Awards & Recognition:

IAOP award for unstoppable women in 2019

Team of the year award 2019 for category of collaboration in Rogers

Mentor for Women in technology forum in Rogers

Member of WCT – Women in Communication Technology group run by HP

Customer First award for Britebill in Rogers

Business Excellence Award for Infra3.0 delivery

Business impact award for NHL in Rogers

Customer first award for Roam like home roll out in Rogers

Business impact award for Oracle eBiz migration

I was awarded ‘Employee of the Year’ at PointClickCare, Canada and nominated for 'No Hassle award' multiple times.

Received “Above & Beyond” Award for outstanding performance at BCBS, Tennessee.

Technical skills

Operating systems: MS-DOS, Windows 3.x/95, 98, 2000, Windows NT,UNIX, iOS, Android

Programming Languages: Java, C, C++, .NET

Cloud Technologies: Microsoft Azure, Amazon, HPCI

Java Technologies: Applets, JDBC, JSP

Monitoring tools : Microfocus Omi, OEM, CA UIM, Dynatrace, splunk, BMC Patrol

AI Ops: Moogsoft, Service Now ITOM, IBM Netcool

Distributed Technologies: J2EE, Java Add ins.

Web Technologies: HTML, Java Script, Macromedia flash

Web and Application servers: Apache Tomcat 4.1, Resin

Database Programming: MS SQL, MY SQL, PL/SQL, SQL* PLUS 3.1

Bug/ Defect Tracking Tools: Bugzilla, HP QC, Jira

RDBMS: Oracle, MS Access, SQL Server 6.5, DB2

Hardware: IBM PC Compatible (Pentium), HP 9000, HPE superdomes, VMware

GUI: Power Builder5.0, Visual Basic 5.0, Java 2.0, Eclipse

Tools: WinRunner, Empirix – Etester, ELoad, Emanager, Rational Test Manager, Rational robot, Rational Clear Quest, Neotys- NeoLoad, HP Load runner, HP Diagnostics, QTP

Protocols: SIP- Session Initiation Protocol (RFC 2543), IP, UDP, SOAP, REST, TCP, FTP and HTTP

Software Engineering: Requirement Analysis, Use-case Modeling, Workflow modeling, Testing Strategies, Unified Modeling Language (UML), Rational Unified Process (RUP).

Education:

Masters in Computer Applications University of Madras, India

Bachelors in Computer Science Nagarjuna University, India

ITIL certified

Agile certified

Microsoft azure cloud DevOps trained

Harvard Management program certified

Experience:

Rogers Telecommunications Inc Jan’14- Till Date

Position: Director, Platform operations (Server, storage, database, backup and Middleware)

Roles and Responsibilities:

Infrastructure Operations responsibilities

Lead Infrastructure operations, availability, security, Monitoring, automation and event management.

Ownership of E2E production infrastructure support for all business units of Rogers – IT, Network, Media, PCI and Shopping channels

Run diverse technical portfolios of Operations that included Infrastructure operations, Console ops, monitoring, Performance assurance, infrastructure validation, audit certifications, operational automation and Mobile app certification

Lead the end to end validation and certification deliveries of all uplift and infra modernization projects

Run NOC and IT command center with integrated support models

Ensure all infrastructure is meeting PCI, SOX and CRTC compliances

Ensure patching compliances are met for all O/S, Databases and weblogic instances.

Introduced the capability of close loop patching in Rogers.

Ownership of DR and business continuity plans for different platforms

Played a key role in assuring production performance for all business-critical days and product launches

Ensure Operational readiness and infrastructure handover meets production standards and compliances

Innovated the process of auto healing of recurring support activities in production to indicate the availability of infrastructure throughout the day in production before reported by customers

Participated in vendor governance, setting KPIs for vendor deliverables, RACI definition, SOW preparation and vendor selection for the activities and deliverables.

Work package approvals for different vendors

OPEX and CPAEX forecasting and seeking approvals from finance for yearly forecasts

Initiating the infrastructure evaluation and remediation processes for production vs non production environments

Work closely with production support teams for all applications to ensure all changes are tested and validated before deployed to production

Contributor and mentor in Rogers Women network

Global Operations Center Responsibilities

Managing team of IT Specialists on large-scale Enterprise Infrastructure, responsible for Performance, Operational and Integration Testing, accountable to the Line of Business for all deliverables.

Member of the Go – No Go team.

Optimized project estimates for database migrations, server deployment strategies and methodologies to achieve the goal of market-readiness relating to end user experience.

Estimated cost and resource needs given the market launch timelines and area to cover.

Lead monitoring efforts for infrastructure and ensured issues are identified, tracked, reported on and tuned/ resolved in a timely manner. Worked with client personnel to identify required changes.

Identified client organization's strengths and weaknesses and suggested areas of improvement.

Reviewed and edited requirements, specifications, business processes and recommendations related to proposed solution.

Consistently delivered high-quality services to our clients.

Performance Team Responsibilities

Designed, built and implemented HP Performance center and Load runner from scratch including setting up the Load Generators, Network the IP spoofers and all configurations to map to the Performance Center

Schedule, coordinate and execute Performance, Load and Regression tests to evaluate new hardware/ software upgrades and patch fixes. Customize the test runs to focus testing on specific software components.

Monitor the overall testing, stability and performance of the target system and application functionality using automated testing tools (QTP, Load runner, performance Monitors) to test simultaneous max user counts and transaction lengths. Execute database scripts (SQL) to verify data creation, modification and deletions. Determine bottlenecks in code and report issues.

Ascertain and document the Business needs, through various methods including Use Case development, scenario planning, infrastructure planning and ensure requirements stay on track to deliver the solution expected.

Design and co-ordinate multiple Performance tests and tuning activities on various systems, application, platforms and environments to assist developers with problem determination.

Create and execute tests manually and automated via Loadrunner, SOA, SOAP UI, and SQL scripts to exercise the stability and performance of the platforms, systems and applications.

Determine TPS (Transactions per second) tolerances, Number of simultaneous Users targets and ramp up times over successive Performance tests.

Create formal reports of the Performance test results for technical and management resources.

Lead discussion surrounding the results and contribute to the direction for investigation of potential bottlenecks. Provide status and execution reports as required for communicating testing progress to project and management team.

Contribute to the test strategy and release signoff to ensure the software components are fully tested.

Provide technical consultation on many projects for System and Infrastructure Architects as well as Database Administrators to effectively improve the proposed solutions.

Lead discussion on Disaster Recovery and Failover Execution Testing; document the specific test requirements to ensure SLA requirements.

Handling the planning, testing and implementation projects of mobile applications that are and will go live.

Hands on experience setting up the pilot environments for Android and ipad applications, reviewing the network and performance issues and being part of the application performance tuning team.

Created estimates of the release coverage from S/W download from iTunes store to the installation and usage patterns of the end user with different networks and bandwidths

Played a vital role on setting up a mobile test lab, configuring various mobile devices with all possible O/S versions and different devices.

Analyzed technical requirement documents and created test plan that incorporated the system integration testing of mobile application with regular web application through web service communication portals

POINTCLICKCARE.COM, MISSISSAUGA Jan '11 – Dec’13

Position: Production and performance assurance Manager

Description: PointClickCare.Com is a health care software. It provides all the software solutions for Clinical EMAR and Business Office Solutions for Long term care providers for many major home chains in North America (US & CANADA). It was providing flexible combination of US Health Insurance Billing along with complicated MDS submissions for Clinical offices.

It is a single application with multiple modules:

Admin/ Clinical /collections/ Trust / general ledger / Accounts Payable/ Accounts Receivable/ Census/ Intake Referral management for Business Office /MDS / Care plans / Physician orders / Pharmacy integration/ medical Diagnosis/ Point of care / Quality Improvement Administration as the Clinical modules

Environment: Dev – J2EE, Web services- Json, REST, ACTIVE MQ, RABBIT MQ, SOLR, RHAPSODY, spring Frameworks, JASPER server Reporting, SQL Server 2005/2008/2012, CASSANDRA, Jira

POINTCLICKCARE.COM, MISSISSAUGA March' 06 – Dec '10

Position: Technical IT support & Release Lead

Production support responsibilities:

Revamped the entire release approach through the introduction of Agile LC, production testing processes, new templates, checklists, metrics that improved productivity and product quality.

Coordinated with team members and strategized the support resources allocation across multiple projects within budgetary constraints of the project.

Responsible for test planning, estimation, scheduling and prioritization of release tasks across projects, maintain test environment and conduct defect triage meetings.

Responsible for release sign off on all Major Release/ Hot Fixes / Quick Releases.

Monitored test progress, identified risks, issued escalation to higher management.

Ensured the audit requirements are met for all the projects.

Developed the Deployment Traceability Matrix (DTM).

Closely went through and worked on all the stages of SDLC for this project and signed off Functional, Integration, Regression, and System (End to End), UI Testing, Browser Compatibility, Backend (Database) Testing.

Release management responsibilities

Lead the team of support associates to ensure the quality of all modules (code & builds)

Provide Leadership for the performance monitoring team

Responsible for test planning, organizing, monitoring and mentoring the support team.

Responsible for managing Client support Testing strategies support for the validation Team

Responsible for shared services and ongoing direction

Provide estimates and resources/plans

Ensure release and support guidelines are being followed

Provide senior project status reports

Recommending and implementing best practices

Responsible for planning, strategizing and implementing Automation practices for each build and pilot environments

Responsible for code deployment tracking and delivering appropriate builds for hosting and operation services

Ensuring assurance of services delivered to the internal / external clients.

Responsible for the performance review of the team and giving stretch objectives for every quarter for the members of the team

Other Projects worked on

MFX Fairfax Oct '05 to Feb' 06

Project: “Write Now”

Position: Load and Performance Lead

Description: MFX is a subsidiary of Fairfax Financial Holdings Ltd. It is engaged in property, casualty and life insurance as well as reinsurance, investment management and insurance claims management. Various customized Enterprise software are available for insurance and financial holdings companies for the sale and processing of insurance products. The project involves customization of user interface Write Now and functionalities for a number of clients.

Environment: J2EE, VB.NET, Web Services, XML, XML Beans, JSP's, EJB's, SQL, Weblogic, Oracle, ASP.NET, SQL Server

Blue Cross Blue Shield of TN, Chattanooga, TN Sep'03 to Aug'05

Position: ProductionSupport Assurance

Project: Interprovincial interface.

Description: The Members and providers can login into the system (CSI Core System Integration) and can check the Eligibility and Claim details. This system has two views Member view and Provider view. The providers can login into the provider view and can check the patient details like Benefits, Insurance Plan, Coverage Dates etc. In this system we can check the status of the claims which are submitted by the members of other states.

Environment: Web Logic, Java, XML, T-SQL, DB2, Windows 2000, Microsoft Word, MS Excel.

Bank of New York Nov’02 to Sep’03

Project: Visa Billing Enhancements (Credit Card Validation Method)

Position: Production support analyst

Description:

The project primarily is aimed at Credit Card billing verifications and authorizing the payment and Charge Back Policies. The project is aimed at strict protocols on par with FCBA and EFTA. The bank acted as the Merchant Service Provider (MSP) and provided Merchant accounts to the merchants. The fraud checking methods AVS (Address Verification System), CVC2 and CVV2 processes for transactions were used. This allows optimal billing and Charge Backs for the business and clientele in accordance to the interaction with the Issuer bank.

Environment: Win Runner 6.0, Test Director 6.0, Load Runner 6.0, Windows 2000, Web Sphere, Microsoft Excel 7.0, Microsoft Project and Visual Source Safe 6.0

Bell (Telecommunication) Overland Park, Kansas

Jan’00 to Oct’02

Position: Technical Analyst

Project: CSM (Customer Service Module)

CSM Application was developed as part of the Mainframe Migration Initiative. It replaced three main Mainframe Applications. CSM is a J2EE application deployed on IONA application server. As such the CSM is logically divided into presentation logic and business logic. The CSM is using the Struts Framework for the presentation logic and application flow and is exposed as six Plum tree Portal portlets. The business logic is handled by J2EE components using common design patterns such as EJBs and / or Java Managers, Value Objects, Data Access Objects.

Environment: J2EE, BO Reports, Test Director, Win Runner, Load Runner, Data Stage, TOAD, Oracle, DB2, UNIX.

Adidas Salomon AG, Portland from India Jul’99 to Dec’99

Position: Support Analyst

Project: Supply Chain Management (RETEK)

Involved in testing of Sales and Order system for Manufacturing Industry. The invoicing module was modified to meet the new functional requirements of Adidas retail supply. The orders were tracked through Retek. The invoices are produced and reported to the clients and to the management. The supply chain was well monitored and needed point to point update for every sale and order.

Environment: Java, Swing, HTML, DHTML, JavaScript, JSP, JDBC, CVS, Oracle 8i, Web Logic 7.0, Toad, Eclipse - 2.1, Test Director 7.0, Win Runner 7.5, Load Runner 7.x., Windows 2000/XP

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