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Social Media Customer Service

Location:
Belleville, IL
Posted:
February 19, 2020

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Resume:

Tess N. David

adbvgn@r.postjobfree.com ~ Collinsville, IL ~ 681-***-****

SUMMARY OF QUALIFICATIONS

Recruitment/Training: Trained new employees at the golf course

Customer Service: Over 4 years of experience assisting customers, had situations where I needed to solve a problem and deal with the issue.

EDUCATION

Bachelor of Arts in English Expected: May 2021

Southern Illinois University Edwardsville GPA: 3.91/4.0

WORK EXPERIENCE

Beverage Cart Sales Woman June 2018- Present

Orchard’s Golf Club, Belleville, IL

·Train 1-2 new employees every other month on the proper pricing, sales techniques, and etiquette.

·Assist golfers with their purchases and help get them the beverages they need.

·Resolve customer complaints to ensure satisfaction and promote repeat business for the golf club.

Cart Barn Girl August 2016- July 2018

Orchard’s Golf Club, Belleville, IL

·Cleans the golf carts as the golfers come in

·Pick the range clean and fill up the range bags with balls for the proshop to sell.

·Pull the carts up to the top of the hill at the beginning of the day so they are easily accessible to the golfers.

·Make sure all the carts are in the barn at the end of the day and everything is locked up for the night.

HONORS AND AWARDS

·Dean’s List (Spring 2019, Fall 2019)

LEADERSHIP, ACTIVITIES, AND VOLUNTEER EXPERIENCE

·Volunteers at the humane society

·Campus Activities Board (Advertising Committee)

·NSLS Member (National Society of Leadership & Success)

·Blog Owner (Tess’ Truthful Reviews)

LANGUAGES AND COMPUTER SKILLS

·Proficient in MS Word, MS Excel, MS PowerPoint,

·Proficient in all major social media outlets including Facebook, YouTube, Google+, LinkedIn, and Twitter; able to post opportunities and source candidates via social media



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