CHERRY ANN GALANG

Address : *** ***. **** *********, ******** Philippines 2010

Mobile #: +639**-***-****

Email Address : adbvge@r.postjobfree.com

Linkedin : https://www.linkedin.com/in/cherry-galang1219/

OBJECTIVES

To have a challenging and rewarding career where acquired skills can be utilized to achieve the organization’s objectives.

EXPERIENCE

Real Estate Custom Quote Coordinator Shore 360

March 2019 - Present

-Real Estate Admin officer between Architects/Designers and Clients for BoxBrownie.com

-Sending quotes for customer’s approval

-Sending weekly reports to our Supervisor and Manager

-Organizing the Custom Quote back end page

- Monitoring future jobs for the automated system

-Creating a Custom Quote training document.

- Handling calls, chat and emails in connection with Custom projects.

Real Estate Admin Officer Shore 360

July 2017 – Feb 2019

-Real Estate Admin officer between Architects/Designers and Clients for BoxBrownie.com

-Dedicated in assisting clients who submitted projects through the online automated system

Customer Care Specialist iBoss Cybersecurity

August 2016 – May 2017

-Contact prospects from different schools around USA and set up an appointment in order for our Sales Representatives explain the iBoss platform in detail,

- Contact existing iboss customers via phone or email and check if everything is running smoothly from their end,

-Escalate to Technical support or Sales if necessary or if customer reported an issue,

-Work with Account Managers in US Western territory and schedule appointments with the customers,

- Answer inbound calls or emails in a timely manner.

School Admin/Secretary CNK International Academy

April 2016- July 2016

-Conducting level test to new Korean, Chinese or Japanese students,

-Administering applicants’ test or screening & conducting interviews,

-Designing posters for the company’s job fair,

-Attending meetings and taking notes of the minutes of meetings,

-Drafting letters, request and other documents, such as PowerPoint presentations,

-Maintaining filing systems,

-Answering the phone and answering queries,

-Photocopying and printing,

-Using various computer packages - Word, Excel, PowerPoint.

Telemarketer MDM Systems Inc.

July 2015 – November 2016

-Soliciting donations or orders for goods or services over the telephone,

-Explaining products or services and prices, and answer questions from customers,

-Obtaining customer information such as name, address, and payment method, and enter orders into computers.

Licensing Consultant/ Collections Agent Sutherland Global Services Inc.

May 2007 – June 2015

-Answering Customer Service related queries for the customers across all the regions,

-Routing cases to the appropriate places in case the query is out of scope,

-Listening & monitoring calls and calling back the dissatisfied customers and resolving their issues to ensure that customers are satisfied with the service,

-Calls customers who are overdue on payments on their accounts.

EDUCATION

TESDA – Rotary Club of Dau Nov. 2016 – March 2017

Computer Hardware, Network & Servicing

HOLY ANGEL UNIVERSITY, Angeles City 2003 – 2007

Bachelor of Elementary Education

Area of Specialization - English

S K I L L S

Working knowledge of MS-Word, MS-Power Point, MS-Excel,MS-Movie Maker, Adobe Photoshop. Customer Service, Telemarketing, Data Mining, Researching leads.

PERSONAL INFORMATION

Date of Birth : 19th December 1986

Marital Status : Single

Citizenship : Filipino

Certified true and correct.

Cherry Ann Galang

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