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Test Manager

Brooklyn, NY
February 19, 2020

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Izaz Ahmed

New York, NY ***** 631-***-****

Software Quality Assurance Analyst/Tester

Employment Status: US Citizen

Career Objective& Areas of Expertise

Detailed-oriented, collaborative software QA Tester with 8+ years of experiences in the software industry. Skilled at writing test cases from specifications, and extremely effective at troubleshooting, and problem-solving. Excel at interacting positively with customer support analysts and development programmers. Patient, dependable, quick learner who is dedicated to meeting customer’s requirements.

Test Case Development


Automation Test Development

Agile/Scrum Expertise

Manual Testing and Automation

Automation with HP QTP/UFT

Defect log and Impact analysis

User Requirement Gathering

Debugging and Analysis

Automation Frameworks

Web and Client-server based app

VB Scripting & Descriptive Programming

Test Plan and Test Estimation

Maintenance and Regression Testing

Professional Summary

Highly experienced in Software Development Life Cycle (SDLC) process and current QA Methodologies.

Expert in Quality Assurance and software testing activities and STLC process for validation.

Experience in analysis of Software Requirement Specifications and development of Test Scenarios, Test Plans, Test Scripts and Test Cases.

Have a good understanding of Waterfall, Iterative and Agile Scrum test methodology.

Performed Black Box, Smoke, Functional, Positive, Negative, Integration, System, Regression Testing.

Possess excellent skills in Manual Testing along with skills in Automation Testing using Quick Test Professional (QTP) and ALM/Quality Center.

Experience with defect tracking tools such as JIRA, Bugzilla, and TFS and expertise to design test cases, log defect, and generate report using HP Quality Center / ALM.

Expertise in Relational Database Management System (RDBMS) and working experience in writing complex SQL queries.

Have strong knowledge of complex SQL, developing database queries for Backend Testing, in-depth Knowledge of Oracle and SQL Server, resolved Database Performance issues.

Familiar with Web Service Testing using SOAP-UI.

Performed User Acceptance Testing (UAT) and interacted with client/ end-users to support UAT sessions.

Experience in Data Analysis, Developing Source to Target Mappings and ensure data integrity.

Good understanding of application builds in .NET, C++, Java, AJAX, Web Services, HTML and XML.

Worked closely with the BA/PO to understand the business processes and developed various Test documents.

Strong written and verbal communications skills with clear understanding of team building.

Technical Expertise


: E-commerce, Retail, Insurance, Banking & Finance, Healthcare


: Windows (98, XP, 7, 10), Unix, Linux, iOS, Mobile (iOS, Android & Windows)


: Agile (Scrum), Waterfall, Iterative, Hybrid

Testing Tools



: DB2, MS SQL Server, Oracle, Toad, MS Access

App Technologies

: HTML, DHTML, CSS, XML, PHP, Java, C#, ASP.NET, VB.NET, JavaScript, AWS

Relevant Experience

Senior QA Analyst/Test Lead Aug 2018 – Present

J. Crew, New York, NY

Participate in sprint planning meeting, daily stand up meeting, demo meeting, retro meeting, defect triage meeting etc.

Analyze user stories, design documents, acceptance criteria to understand the functionality of the application.

Coordinate with developer, product owner, scrum master to understand the AUT properly.

Responsible to create and review Test Cases, Test Scenarios for testing.

Co-ordinate with offshore team, assign task to offshore & review overnight report from the team.

Performed Functional, Nonfunctional, Integration, Regression, Smoke, End to End, System, Boundary, GUI test for the Application under Test (AUT).

Time to time performed backend testing using Oracle to perform backend testing based on the user story.

Performing mobile testing using iOS and android devices as well as simulator/emulator.

Performed User Acceptance Testing before release to ensure the functionality of the AUT.

Using JIRA to Log Defect, Track Defect and sprint/release.

Design TCs using Zephyr in JIRA.

Provide stable & business impacted TCs to automation team to automate.

Produce different kind of report using JIRA like Burndown chart, Burnup chart, Release Burndown chart, Release Burnup chart.

Senior Software QA Tester

Jun 2016 – July 2018

Travelers, New York, NY

Directly involved in analyzing Business Requirements, Functional Requirement Specifications, and Design Specification Documents to understand the Application properly.

Following Agile (Scrum) methodology implementing web and client server-based application in the various project.

Responsible for creating Test Plan, Test Scenarios and Test Cases for various kinds of testing.

Coordinate for creating detailed Test Plan to efficiently test the application using different browsers and for various States.

Create Test Subject and design Test Steps for each business functionality for positive/negative test scenarios, in the Test Plan module of Quality Center (QC)/ Application Life Cycle Management (ALM).

Use the Test Lab module to execute test cases by creating Test Sets, manually testing each Test Step, and updating the Status (Pass/Fail/Blocked/Not Run) and logging defects for all the failed tests.

Use the Defects Module in Quality Center to raise and assign defects, track defects, retest the defects fixed and monitor the defects until closure.

Expertise in creating different kind of reports using JIRA, also Log Defect as well as track down the Defect.

Create test case coverage metrics and requirement coverage metrics and checked test case run, pass or fail, not run, not run due to defect, total number of open defect and total number of closed defect in Quality Center.

Generate Defect Status Report, Test Execution Report, and Test Summary report using Quality Center.

Attend weekly status meeting with Developers, Project Manager and Business Analyst to discuss the defects, fixes and overall testing status.

Write Test Cases for User Acceptance Testing using Use-Case Models, Process Flow Diagrams and Business Rules.

Perform Functional, Regression, Integration and End to End testing using HP Quick Test Pro (QTP) with automation testing team.

Responsible to create, maintain, modify and execute Automation Test Scripts for Regression Testing using QTP and report the deviation to the development team.

Following linear, modular, data-driven, and hybrid framework create script using descriptive programming and a lot of VB script command and methods.

Responsible to conduct Backend Testing using SQL queries in Oracle and DB2 database. Perform Data Validation and Data Integration, and retrieve data from database using various SQL joining, sub queries, and complex queries.

Participate sprint planning, daily scrum, demo, and retrospective meeting with clients and team members. Communicate with developers and business analyst daily basis for clarifications and solve defect.

Quality Assurance Analyst/ QA Analyst

Mar 2014 – May 2016

Wells Fargo, New York, NY

Coordinated with Developer, Business analysts, and architects and other members of the project involved in the software development life cycle (SDLC) and QA life cycle and provide feedback to staff involved in writing and updating technical documentation such as user manuals, System documentation, and training materials.

Expertise working on FMS and collaborating with PO to get in depth knowledge about the application.

Developed and implemented all kinds of documents such as Test plan, Test scenarios, Test cases, Test scripts, defect analysis report, RTM by following Agile (Scrum) Methodologies with large scrum team.

Performed Functional, Nonfunctional, Integration, Regression, Smoke, End to End, System, Boundary, GUI, Positive and Negative Tests for the Application under Test (AUT)

Performed functional testing for mobile devices like iOS and android device.

Used test management tool HP Application Lifecycle Management (ALM) to design and execute Test Cases for various modules of the application under test (AUT), log defect and tracking change request and management metrics well as generating Test Analysis Reports and Graphs.

Participated in automation testing along with automation testing team using automation tool HP Quick Test Professional (QTP/UFT).

Involved in developing VB Scripts User-defined function to perform the Data-driven Testing using Quick Test Professional for dynamic AUT.

Developed test scripts for Functional testing, System testing, and Regression testing using Quick Test Pro.

Enhanced the scripts by writing descriptive programming, creating Actions, Checkpoints, Synchronization points, and data-driven test and modular test in QTP.

Extensively used SQL and TOAD/SQL, DB2 as an analyzer tool for Backend testing purpose.

Performed User Acceptance Testing and provide training to the end users about the new application.

Involved in the team meetings with representatives from Development, Database Management, Configuration Management, and Requirements Management to identify and correct defects.

Participated in troubleshooting complex problems and provided customer support for software operating systems and application issues also analyzed and prepared reports on analyses, findings, and project progress.

QA Test Analyst

Aug 2013–Feb 2014

Bloomingdale’s, New York, NY

Reviewed the Business Requirements document with the business and development team to understand the architecture and functionality of the application.

Conducted meetings with Subject Matter Experts (SME) to understand, elicit the business workflow and their application processes.

Conducted analysis of business requirements and developed testing scenarios and wrote highly detailed test plans and test cases using Quality Center which were linked back for requirements coverage.

Applied and maintained test documentation (test plans, test cases and automated test scripts).

Performed integration testing, ad hoc testing, internal verification and acceptance testing throughout the system development and test life cycle.

Used automated test scripts, user-defined functions to check the different functionalities of the application using Quick Test Professional as well modified and enhanced the existing Hybrid Framework.

Performed GAP analysis to derive requirements for existing systems enhancements.

Worked with Customer Care Representatives to analysis frequent issues and gather technical and functional requirements.

Actively involved in analyzing the technical specifications of the current system and the infrastructure needs.

Performed mobile testing using iOS and android device.

Extensively executed SQL Queries on Oracle tables to verify the database.

Reported, Tracked, reviewed, analyzed and compared bugs using a Defect Tracking Database in Quality Center.

Developed documentation for User Acceptance Testing and trained the users about the system.

Attended bug review meetings and test coverage discussions.

QA Tester

Mar 2011– Jul 2013

Lexmark Healthcare, Lexington, KY

Reviewed Business requirement documents (BRD), Software Requirement Specification (SRS), change request.

Involved in Requirement assessment in order to prepare the requirement document for writing test plans and test cases.

Involved in developing test cases based on requirement specification and Design Specifications (use-cases).

Translated requirements, designs and functional specifications into Test plans for each individual module and Test cases for functionality in the modules specified in the requirements documents.

Verify the correctness of the software calculations and created test data files to thoroughly test program logic and system flow.

Command the design and development of a comprehensive Test Strategy, Test Plans, Test Requirements using conventional QA methodology and HP testing tools, such as Quality Center.

Perform Smoke, Usability, Functional Testing, Regression Testing and Integration, UAT testing for each build of the applications.

Manage requirements using Requirement Plan Manager of Quality Center.

Document Test Cases corresponding to the business requirements in Test Plan Manager of Quality Center.

Use Quality Center to write test cases and execute, bug tracking and reporting, also followed up with the development team to verify bug fixes and update bug status.

Data Analysis activities by using TOAD, SQL Developer

Responsible for creating weekly status reports regarding the progress of the testing process.

Prepared and presented progress reports and attended all meetings as required.


HSC (Higher Secondary Certificate) in Science


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