Customer Service Representative

WILLIAM B. BUCARO JR.

adbves@r.postjobfree.com 224-***-**** Chicago, IL 60630

CORE COMPETENCIES AND SKILLS

● Acquired food handling certificate

● Proficient in Microsoft Word, Excel, Outlook, and Internet Research. Average 67 WPM typing

● Effective working both independently and as a team member

● Proven ability to prioritize and complete multiple tasks

● Highly skilled at mitigating frustrated and unsatisfied callers while maintaining professional phone etiquette EMPLOYMENT HISTORY

GO GROCER (05/2019 - PRESENT)

CASHIER/TEAM MEMBER - CLOSING SHIFT

CHICAGO, IL

● General responsibilities included but not limited to: operating cash register, scan and bag items, managing inventory, stocking shelves

● Create promotional and sale displays

● Maintain quality customer service by greeting and keeping positive rapport with building residents and shoppers, provide assistance locating or recommending merchandise, and up-keeping a clean and organized store

DUNKIN DONUTS/BASKIN ROBBINS

(04/2017 – 03/2019)

TEAM MEMBER - THIRD SHIFT

HANOVER PARK, IL

● Order fulfillment and cashier operations inside storefront and at the drive-thru

● Food and beverage preparation and production

● Receiving deliveries and restocking

● Trained new employees and provided Tier 2 (T2) support

● Maintained cleanliness of the establishment

RESTAURANT.COM (2009-2016)

ACCOUNT MANAGER (2014-2016)

PARTNER SUPPORT (2012-2014)

CUSTOMER SERVICE REPRESENTATIVE

(2009-2011)

ARLINGTON HEIGHTS, IL

ACCOUNT MANAGER

● Reached out to restaurants to review their benefits and ensure membership satisfaction with Restaurant.com’s services

● Worked directly with restaurant owners on maintenance of account and resolved any issues or changes necessary PARTNER SUPPORT

● Built microsites for restaurant partners

● Handled clients site specifications and requirements

● Implemented site specs into Restaurant.com’s Content Management System (C.M.S.)

CUSTOMER SERVICE REPRESENTATIVE

● Responded to customer inquiries, issues, and certificate ordering, averaging 110 calls and 90 emails per day

● Reached out to valued members in our program and obtained information regarding their experiences and how if possible we could improve

● Inquired and updated restaurants’ contact information and any changes made to the menu, prices, seating, wait-time, etc. EDUCATION

Lakeland College - Career Technology Westwood Online - Business Marketing

Contact this candidate