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Business Analyst

Des Plaines, IL
February 19, 2020

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Mashail S.

Cell: 630-***-**** l l Des Plaines, IL

Solutions-driven business analyst over 5+ years with experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals

Demonstrated knowledge of the software development lifecycle and systems analysis required

Demonstrated ability to work in waterfall and/or Agile environments for software development

Excellent oral and written communication skills to make effective presentations and interact effectively in a team setting as well as cross-team and cross-organization setting (involving external business partners and vendors)

Natural team player that collaborates with peers and project teams to achieve company objectives

Proven self-starter with ability to operate with limited supervision

Seek opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations

Knowledge with relational databases, ability to read and write basic SQL

Ability to communicate effectively, both verbally and in writing, ability to adjust for the intended audience

Ability to work is fast-paced and performed in an office environment with extensive contact with clients and employees

Serves at high level of confidentiality and professionalism in safeguarding client and project information

Fluent in writing Epic, Features, User stories with Acceptance Criteria or with Use cases

Ability to handle pressure and multi-tasking

Authorized to work for any US employers


Career builder (Employment Screening)

Rolling Meadows, IL Feb 2017 to Jan 2020

Business Analyst


Led discovery sessions and requirements gathering process with customers, subject matter experts, and internal operations teams

Documented process flows to identify actors, inputs, outputs and dependencies ensure software development decisions support process model

Supported customer needs with techniques such as research requests and process flow updates

Defined epics, user stories and prioritized accordingly for project delivery design

Created mockups, wireframes, and prototypes that illustrate current and future workflows to facilitate market research, user testing, and product Grooming / sprints

Interface with customers, operations, technology, vendors to define requirements, specifications, functionality and acceptance

Worked closely with technology to define API requirements

Interpreted and documented technical specifications

Prioritized backlog to prep for agile ceremonies

Provided and promoted internal communication between software development, project management, product management, and other functional groups

Created acceptance criteria to express requirements and ensured validation methods

Assisted in the planning and implementing of projects and strategic initiatives of the business line unit/operations

Consulted with corporate offices, project managers, auditors, client and sub-consultant representatives regarding future proposals

Prepared sub-agreements and review and input sub-consultant invoices to ensure contact compliance

Gizmo Health Insurance Service

Chicago, IL Jan 2015 to Jan 2017

Business Analyst


Served as liaison between Client Services (business) and Software Development (technical) to keep production work flowing smoothly Gathering requirements how each functionality undergoes a similar lifecycle and series of operations, including UI and backend processing

Each of these steps will be reflected by and/or have the material effect on the underlying case data.

Translated functional requirements into a technical statement of work from which developers can code solutions

Worked directly with Client Services, Technical Project Managers, Data Analysts, QC Analysts, other Client, department Team Leads, and others to understand all aspects of the case and to determine and document the data-oriented solution

Understood the entire lifecycle of a class action or similar matter, with emphasis on complex or significant cases

Determined what data is required based on functional requirements and defined how that data and business rules will translate to internal applications

Helped developing technical specifications, technical requirements and other documentation as required

Helped guide and mentor less experienced client in this capacity

Worked with Technical Project Managers to ensure all required steps and actions are captured in project plans, and that project timelines seem reasonable

Led, conducted or consulted in user acceptance test exercises to ensured results were acceptable and met requirements

Participated in creating and observe software development standards, processes, procedures, methodologies etc. according to departmental policies and conventions

Interacted and corresponded professionally with team members, project management, clients, and other stakeholders


BA in Psychology University of Illinois at Chicago, Chicago, IL 2016

Technology Summary

Requirements Gathering & Analysis

User Acceptance Testing (UAT)

Project Management

Ms Office (Word, Excel, Power Point, Outlook)

Jira / Confluence




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