Mashail S.
Cell: 630-***-**** l ***************@*****.*** l Des Plaines, IL
Solutions-driven business analyst over 5+ years with experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals
Demonstrated knowledge of the software development lifecycle and systems analysis required
Demonstrated ability to work in waterfall and/or Agile environments for software development
Excellent oral and written communication skills to make effective presentations and interact effectively in a team setting as well as cross-team and cross-organization setting (involving external business partners and vendors)
Natural team player that collaborates with peers and project teams to achieve company objectives
Proven self-starter with ability to operate with limited supervision
Seek opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations
Knowledge with relational databases, ability to read and write basic SQL
Ability to communicate effectively, both verbally and in writing, ability to adjust for the intended audience
Ability to work is fast-paced and performed in an office environment with extensive contact with clients and employees
Serves at high level of confidentiality and professionalism in safeguarding client and project information
Fluent in writing Epic, Features, User stories with Acceptance Criteria or with Use cases
Ability to handle pressure and multi-tasking
Authorized to work for any US employers
Experience
Career builder (Employment Screening)
Rolling Meadows, IL Feb 2017 to Jan 2020
Business Analyst
Responsibilities:
Led discovery sessions and requirements gathering process with customers, subject matter experts, and internal operations teams
Documented process flows to identify actors, inputs, outputs and dependencies ensure software development decisions support process model
Supported customer needs with techniques such as research requests and process flow updates
Defined epics, user stories and prioritized accordingly for project delivery design
Created mockups, wireframes, and prototypes that illustrate current and future workflows to facilitate market research, user testing, and product Grooming / sprints
Interface with customers, operations, technology, vendors to define requirements, specifications, functionality and acceptance
Worked closely with technology to define API requirements
Interpreted and documented technical specifications
Prioritized backlog to prep for agile ceremonies
Provided and promoted internal communication between software development, project management, product management, and other functional groups
Created acceptance criteria to express requirements and ensured validation methods
Assisted in the planning and implementing of projects and strategic initiatives of the business line unit/operations
Consulted with corporate offices, project managers, auditors, client and sub-consultant representatives regarding future proposals
Prepared sub-agreements and review and input sub-consultant invoices to ensure contact compliance
Gizmo Health Insurance Service
Chicago, IL Jan 2015 to Jan 2017
Business Analyst
Responsibilities:
Served as liaison between Client Services (business) and Software Development (technical) to keep production work flowing smoothly Gathering requirements how each functionality undergoes a similar lifecycle and series of operations, including UI and backend processing
Each of these steps will be reflected by and/or have the material effect on the underlying case data.
Translated functional requirements into a technical statement of work from which developers can code solutions
Worked directly with Client Services, Technical Project Managers, Data Analysts, QC Analysts, other Client, department Team Leads, and others to understand all aspects of the case and to determine and document the data-oriented solution
Understood the entire lifecycle of a class action or similar matter, with emphasis on complex or significant cases
Determined what data is required based on functional requirements and defined how that data and business rules will translate to internal applications
Helped developing technical specifications, technical requirements and other documentation as required
Helped guide and mentor less experienced client in this capacity
Worked with Technical Project Managers to ensure all required steps and actions are captured in project plans, and that project timelines seem reasonable
Led, conducted or consulted in user acceptance test exercises to ensured results were acceptable and met requirements
Participated in creating and observe software development standards, processes, procedures, methodologies etc. according to departmental policies and conventions
Interacted and corresponded professionally with team members, project management, clients, and other stakeholders
Education
BA in Psychology University of Illinois at Chicago, Chicago, IL 2016
Technology Summary
Requirements Gathering & Analysis
User Acceptance Testing (UAT)
Project Management
Ms Office (Word, Excel, Power Point, Outlook)
Jira / Confluence
QA
Visio
SQL