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Marketing Manager Customer Service

Mississauga, ON, L5C 1C9, Canada
February 19, 2020

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***-**** ****** ****** ****

Mississauga, ON L5C 1C9



Qualification of Highlights

Fluent in English, French and Arabic: verbal & written

Exceptional communication skills

Experienced manager with skills in leading direct reports and cross functional teams

Proven ability to manage key account relationships and large-scale projects

Thrive in interpersonal settings; team player

Excellent ability to quickly learn departmental operating procedures

Relevant Experience

JA Five School, Edmonton, AB 2015 – 2016

Lunchroom Supervisor

Assist children with nutrition

Ensure children completed eating

Ensure the safety of 40+ student

Provide outdoor assistance

Maintain the safety of children

Report dangerous activities around perimeter of school

Al Ahli International Bank S.A.L., Verdun Branch, Beirut, Lebanon 2001 – 2013

Supervisor, Customer Service

Supervisor to 3 employees

Friendly & professional services

Maintain rapport with customer

Convince clients to move accounts from competitor bank to home bank

Negotiated deals and opened New Accounts

Inward and outward remittances

In-charge of term deposits

First National Bank 1996 – 2001

Hamra Branch, Beirut, Lebanon

In charge of long-term saving with interest and selling credit and debits

Conducted wire transfers

Selling bank products

Personal loans


Sheridan College, Mississauga, ON 2017 – present

French Program

Saint Orthodox School, Beirut, Lebanon 1988

Lebanese Bacalaureate

BATC- Gifinor Bldg, Beirut, Lebanon 1992

Business Computer/Marketing (TS3)

Professional Development

Customer in Focus: By Dr. Richard Miles – American Express

Art of Selling: By Dr. Hassan Naja – Lecturer at AUB

Marketing Plans: By Dr. Elie Samia – Marketing Manager at LAU

References and Letters of Recommendation Available Upon Request

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