Operations Manager with more than ** years of combined professional and volunteer experience coordinating teams and allocating resources to deliver successful improvement initiatives. Analytical professional with a proven track record of developing and implementing solutions that secure funding, reduce costs, and improve administrative processes. Adaptable leader leveraging extensive community outreach experience to coordinate events and organize fundraising efforts for a variety of organizations and causes.

Areas of Expertise

Operations Management

Resource Allocation

Human Resources (HR)

Community Outreach

Administrative Support

Process Improvements

Event Coordination

Quality Assurance

Team Management

Professional Experience & Accomplishments

Inkorporate Graphics – Garden City, MI 2012 – Present

Office Manager

Managed a team of up to 16, working directly with employees to resolve issues as well as implementing a procedure to evaluate yearly performance, resulting in pay increases.

Drove annual budget development and management for the organization, evaluating the company for potential payroll and cost reductions through software utilization and the elimination of redundancies.

Scheduled logistics for all major equipment purchases, including $140K in new equipment that streamlined operations and allowed for improved production output.

Spearheaded quality assurance through increased adherence to project requirements, updating the scheduling process to allow for more time per project.

Led all office management regarding supplies and building maintenance including gathering bids and securing loans for a new roof and repaved parking lot.

Coordinated with OSHA to review building safety, identifying issues and implementing strategies to provide a safe work environment for all employees.

Oversaw all payroll, hours, and vacation time for employees, working with a remote bookkeeper to complete necessary human resources (HR) and finance tasks within established deadlines.

D&D Bicycles & Hockey – Westland, MI 2006 – 2011

Office Manager

Directed office operations independently, managing payroll and resolving escalated customer service issues across seven stores while maintaining open communication with all internal and external stakeholders.

Developed and implemented an online sales system designed to utilize eBay to eliminate excess inventory; created and integrated cost-effective shipping procedures.

Administered a variety of bookkeeping duties, including maintaining bi-weekly payroll for up to 60 seasonal and full-time employees.

St. Mel Catholic School – Dearborn Heights, MI 1998 – 2005

Food Program Coordinator Administrative Assistant, Fall Festival

Coordinated the ordering of food for more than 150 students and adults, training more than 40 volunteers to serve and supervise lunch and recess programs while maintaining oversight of inventory.

Managed initiatives for the Thanksgiving Festival, securing donations of more than $100K annually by organizing effective food and entertainment contracts for the event.

Volunteering Garden City Youth Athletic Association: Vice President Volunteer

Relay for Life, Garden City: Co-Chair Sponsorship Opening & Closing Ceremonies

St. Damian Auction: Event Coordination & Fundraising Volunteer

Education High School Diploma: Bishop Borgess High School

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