Phone: +1-639-***-****, Email ID: email@example.com
SKILLS AND ABILITIES :
Excellent communication and interpersonal skills.
Proficient in Microsoft Applications ( Excel/Word/PowerPoint)
Well-developed problem solving skills
Excellent decision –making ability
Good customer service and Time management skills
Knowledge of the procedures and modes of transportation for moving goods
Good Team Player
Ability to learn various systems and use effectively.
FedEx Express TSCS India Pvt Ltd.
Operation Support Agent May-2016 to Nov-2019
Dispatching and tracking/monitoring of transportation vehicles.
Co-coordinating the delivery and picking up materials with both the customers and the sales departments.
Assign drivers route and investigate delivery issues include damage, late and lost.
Operated a wide variety of machinery including Power pad, Astra Printer, M-Pad and printer machine.
Operating different type of software like Cosmos, Eops, GCCS, Workday
Performing all daily operations of the organization
Trace Support Agent March-2015 to May-2016
Trace and locate customers to collect payments of long overdue.
Trace consignees and arrange transportation of goods.
Trace and track various work sites to verify the progress of works.
Resolve tracer inquires through email
Trace and locate missing information relevant to customers and update.
Customer Service Representative April-2013 to March-2015
Monitoring the customer satisfaction levels and develop methods for increasing them.
Collaborate with the sales team to develop efficient methods for handling issues with larger customers.
Building customer relationships while providing exceptional customer service
Engage and inspire customers.
Acknowledging and resolving customer complaints
EDUCATION…..Bachelor of commerce
I got the Bravo Zulu Award from FedEx Express for dedication of my work, good communication skill and hardworking to delivered purple promise.
Tinkal Patel (Owner) Prem Vagela
BlackRock Cleaning Service Department Manager at RONA