AVANIKA PATEL

Apt-*, **** Retallack Street, Regina, Saskatchewan, S4S 3B9

Phone: +1-639-***-****, Email ID: adbvc3@r.postjobfree.com

SKILLS AND ABILITIES :

Excellent communication and interpersonal skills.

Proficient in Microsoft Applications ( Excel/Word/PowerPoint)

Well-developed problem solving skills

Excellent decision –making ability

Good customer service and Time management skills

Knowledge of the procedures and modes of transportation for moving goods

Good Team Player

Ability to learn various systems and use effectively.

WORK EXPERIENCE

FedEx Express TSCS India Pvt Ltd.

Operation Support Agent May-2016 to Nov-2019

Dispatching and tracking/monitoring of transportation vehicles.

Co-coordinating the delivery and picking up materials with both the customers and the sales departments.

Assign drivers route and investigate delivery issues include damage, late and lost.

Operated a wide variety of machinery including Power pad, Astra Printer, M-Pad and printer machine.

Operating different type of software like Cosmos, Eops, GCCS, Workday

Performing all daily operations of the organization

Trace Support Agent March-2015 to May-2016

Trace and locate customers to collect payments of long overdue.

Trace consignees and arrange transportation of goods.

Trace and track various work sites to verify the progress of works.

Resolve tracer inquires through email

Trace and locate missing information relevant to customers and update.

Customer Service Representative April-2013 to March-2015

Monitoring the customer satisfaction levels and develop methods for increasing them.

Collaborate with the sales team to develop efficient methods for handling issues with larger customers.

Building customer relationships while providing exceptional customer service

Engage and inspire customers.

Acknowledging and resolving customer complaints

EDUCATION…..Bachelor of commerce

AWARDS

I got the Bravo Zulu Award from FedEx Express for dedication of my work, good communication skill and hardworking to delivered purple promise.

REFERENCE

Tinkal Patel (Owner) Prem Vagela

BlackRock Cleaning Service Department Manager at RONA

+1-780-***-**** (Regina)

+1-306-***-****

Contact this candidate