Administrative, Receptionist, Data Entry, AR/AP, Customer Service

Maria Theresa Castro

***** *** *** ** ****: 780-***-****

Edmonton AB T5L 3T3 ***********@*****.***

Highlights of Qualifications

Administrative Professional Diploma

Bachelor of Business Administration Degree—Major in Marketing

Versatile background in AP/AR, Banking Industry, Retail Food Sales and Customer Service

Experienced with Microsoft Office 2013—Word, Excel, Outlook, and PowerPoint

Familiar with using SAGE 50, ARTS, IMAGIS, and EXCLAIM software

Self-motivated, hardworking, adaptable, efficient team member

Professional Employment Experience

Cash Office Associate/Sales Associate Edmonton, Alberta

TJX—Homesense Sep 2017–Present

Prepare receipts, deposits and change order as needed.

Balance safe and prepare register bags for next sales date.

Provide excellent Customer Service through all aspects of the merchandise from first processing all the way through final check out.

Operate cash register and process payments.

Assist in completing price changes within the department.

Assist in floor moves, merchandising and display maintenance

Administrative Intern (Two-Month Work Practicum) Edmonton, Alberta

GOA—Addiction and Mental Health, Alberta Health Branch Apr 2019–Jun 2019

Provide administrative support to Addiction and Mental Health Branch

Coordinate meeting schedules and arrange meeting venues

Prepare and distribute meeting materials

Use Action Request Tracking System (ARTS) to track and update Action requests

Process and track AB Connects, FOIP, and Action Requests ensuring deadlines are met

Create coding sheets for Mental Health Review Panel professional and administrative fees

Process invoice payments using IMAGIS software and prepare report for Audit review

Process travel claim(s) for Mental Health Review Panel using EXCLAIM software

Format spreadsheets, enter data, and analyze information/finances using Excel functions

Type, photocopy, scan, and file documents as requested

Accounting Clerk Edmonton, Alberta

Albert’s Group of Restaurants Nov 2015–Jul 2017

Use Business Vision and SAGE accounting software to reconcile accounts

Verify and edit various reports to Excel spreadsheets (e.g. income statement and inventory)

Provide monthly reconciliation for 21 store accounts (Albert’s/Tony Roma’s/Jungle Jim’s/Oranj’s)

Reconcile accrued liability, inter-company transactions, wages/payroll clearing, and Skip the Dishes

Assist with preparing and analyzing monthly income statements

Review and post month-end inventory reports from various locations

Download/print reports of daily/monthly bank statements and weekly Skip the Dishes statements

Post purchase orders and order 1000s of Cineplex tickets into Head Office for restaurant promotions

Employment Experience (Continued)

File, sort, distribute incoming mail and billing invoices (e.g. utilities and telephone)

Prepare confidential documents (following PIPA regulations) for year-end audits and special projects

Host/Hostess and Food Service Representative Edmonton, Alberta

Edmonton Ribs Ltd. (Tony Roma’s) Sep 2013–Aug 2015

Albert’s Group of Restaurant’s (Jungle Jim’s) Jun 2012–Aug 2013

Office Administrator Manila, Philippines

Farmer’s Veterinary Trading Jan 2003–Jan 2012

Operation Staff (International Operations Department) Manila, Philippines

Bank of the Philippine Islands Nov 1994–Oct 2002

Process Letters of Credit received from importers (within cut-off period)

Review and check all import billing documents received from various remitting/negotiating banks

Process payments of Import Bills/Usance maturities

Process collection items (DP/DA/OA/DR) received from various banks/importers/satellite branches

Issue bank guarantees and bank endorsements—process final customs duties and taxes

Encode IEIRD (import declaration) into PAS System to establish final government customs duties

Enter data into MERVA and SWIFT SYSTEMS to transmit messages to designated international banks

Prepare and submit daily, weekly, and monthly reports to authorized departments

Education and Training

Administrative Professional Diploma Edmonton, Alberta

Campbell College

Business English and Business Communication/Business Math

Applied Office Procedure/Professional Development Workshops

Computer Training—Microsoft Office 2013

IQAS (International Qualifications Assessment Service) Edmonton, Alberta

Government of Alberta

Bachelor of Business Administration Degree—Major in Marketing Manila, Philippines

University of the East

Transferable Administrative Skills

Computer

Schedule appointments and manage calendars using Outlook applications

Research information on the internet to arrange travel accommodations and transportation

Create PowerPoint presentations for meetings, seminars, and/or special events (e.g. AP1811 Grad)

Update and maintain client information in Access database following ARMA filing standards

Organizational

Prioritize duties to organize daily needs and long-term projects

Sort and collate invoices, reports, memos, letters, and required documents

Create and maintain records-management systems (both electronic and hardcopy files)

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