Customer Service Safety
Resume:
SUMMARY
People-oriented Team Leader effective at successfully executing new initiatives. Ensures workplace culture is consistent with the organization's mission and values. Seasoned Team Leader offering over 5 years' in progressive and accomplished supervisory roles. Focused and skilled at employee oversight, mentoring and driving continuous improvements. Motivating Team Lead with 5 years of experience in leadership roles. Skilled at designing and following production schedules with proven history of maximizing productivity for automotive production. Dedicated to safety, efficiency and proactive organization. SKILLS
Process improvement
Team supervision
Quality assurance
Technical skills
Process monitoring
Diagnostic abilities
Strong communication skills
Excellent multi-tasker
Time management
Proficient in MS Office
EXPERIENCE
Injection Molder /Bonding Agent
Upper Sandusky, OH
Bridgestone AMP/ Feb 2019 to Current
Performed routine preventative maintenance and upkeep of all production equipment to maximize efficiency and minimize downtime.
Adjusted daily work procedures to meet schedules and maintain product quality standards. Read specifications for each assignment to properly setup machines, determine appropriate times and prepare correct temperature settings.
Removed cured products from molds and inspected each to identify defects and assign grades.
Team Leader
Tiffin, OH
American Fine Sinter/ Feb 2018 to Dec 2018
Tended machines during operation to monitor progress and adjust controls, maintaining optimal speeds and tension.
Inspected stock to identify imperfections, assign grades and determine issues with production.
Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth. Communicated and coordinated with multiple departments to achieve top results. Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Conducted inspections of equipment before, during and after shifts to immediately resolve F
Heather
Flanagan
***********@*****.**
m
15 Boehler St, OH, 44883
***********@*****.***
15044 N 25th PL
Phoenix, AZ 85032
Feb 2019 to Feb 2020
issues that could cause project delays.
Delegated daily tasks to team members to optimize team productivity. Adhered to all safety guidelines regarding equipment and noted decrease in accidents. Developed open and professional relationships with team members, enabling more effective issue resolution.
Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Team Leader
Tiffin, OH - Ohio
Taiho Corporate Of America/ Dec 2015 to Jan 2018
Tended machines during operation to monitor progress and adjust controls, maintaining optimal speeds and tension.
Kept work areas clean, neat and free of safety hazards to maximize efficiency. Inspected stock to identify imperfections, assign grades and determine issues with production.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Integrated process improvements to increase overall workflow. Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth. Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
Fostered positive employee relationships through effective communication, training and development coaching.
Created training manuals targeted at resolving simple and difficult customer issues. Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
EDUCATION AND TRAINING
High School Diploma
Findlay High School Jun 2004
Findlay, OH
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