Experience
August ****-October **** – Loan Adjuster – Credit Card Services
Wells Fargo Card Services, West Des Moines, IA
Excellent customer service
Negotiate settlements for closed credit card accounts with customers and debt settlement companies
Access information on multiple systems
Attention to detail and analytical
Process payments on payment systems
Inbound and Outbound calls to customers and debt settlement companies
Call Center Environment
October 2013- August 2016 - Mediations & Litigations
Wells Fargo Home Mortgage, West Des Moines, IA
Review and work delinquent and current accounts in litigation
Inbound/Outbound calls to Wells Fargo Paralegal to obtain information for modifications
Inbound calls from customers, attorneys and other authorized third parties
Review documents to submit for modifications, short sales and deed in lieu
Excellent customer service
Request BPO, credit reports, and escrow set up
Communicate with the Research & Remediation Analysts assigned to accounts
Access information on multiple systems
Identify, maintain, track and log documentation
Attention to detail and analytical
Creating letters to be sent regarding information needed or status of information received or not received.
Strong time management skills
Ability to work independently
Working in a production environment
Ability to manage a pipeline effectively and efficiently
May 2012 – October 2013- Home Preservation Bankruptcy Specialist
Wells Fargo Home Equity, West Des Moines, IA
SPOC (Single Point Of Contact) for specialty group
Interview borrower to understand borrower’s specific situation; identify and request the appropriate documents required for loan modification.
Communicate and coordinate with a variety of Servicing departments both external and internal
Ensure necessary information and complete packages are received in a timely manner, maintained, tracked and logged in multiple systems
Discuss and negotiate liquidation options on properties
Access information on multiple systems
Strong time management skills
Ability to work independently and as a group
Pipeline management
Experience interviewing customers, knowing when to probe for details
Data entry into systems of records
Strong computer and data entry skills
October 2011-May 2012 - Researcher Level 3 OCC Consent Order Project & SCRA Project
Wells Fargo Home Mortgage – Des Moines, IA
Research & Review foreclosed loans to determine if harm was done to the customer during foreclosure 2009-2010
Gather all supporting documents for Promontory review
November 2009 – August 2011 - Office & Membership Manager
Home Builders Association of Greater Des Moines – Johnston, IA
Manage Accounts Receivable / Accounts Payable/ Collections
Reduced outstanding aging A/R from $38,000 to $35.00in 12 months
Receive, promote and process Membership Applications/Renewals for new and existing members
Managed other part-time employees
Assist members with account situations to include payments and collections
Assisted Project Managers with events
Member of the Women’s Council
In charge of the ticket booth for major events handling large sums of money and making nightly deposits for this event.
September 2008 – January 2010 -Contract Administrator/Project Assistant
Kraus-Anderson- West Des Moines, IA
Manage contract files for all the sub-contractors / Request for Information (RFI) Shop Drawings/ Project Directory & Project Manuals
Coordinate monthly meetings for the Project Managers, Architects and Owners
Fiduciary Responsibilities
SKILLS
Hogan/Shaw
MSP
CLIPPER
ECAR
Microsoft Share Point
Loan Image Viewer
ICMP
LPS
Word
Excel
Outlook
SLATE
Gem
EDM
Hamp Tool
PMS
2MP Tool
Flood Cert
Pacer
Credit Reporting
Awards for Achievement
100% Quality Customer Calls Home Preservation Awards
1 of 2 to receive the first 70/70/70 -
One-Touch files in Home Preservation
Received 6 Listen to the Customer awards for customer written acknowledgement letters received
REFERENCES
Linda Moore
1225 64th St., Des Moines, IA 50324 515-***-**** coworker/friend
adbvb6@r.postjobfree.com Wells Fargo
Dick Groenwold
4597 North Fieldcrest Way, Boise, ID 83714 763-***-**** Manager
adbvb6@r.postjobfree.com Krause Anderson
Joe Sithonnorath 515-***-**** Manager
adbvb6@r.postjobfree.com Wells Fargo
Char Hobson 515-***-**** friend/coworker
adbvb6@r.postjobfree.com Home Builders Assoc.
Dan Knoup 515-***-**** CEO/ HBA
adbvb6@r.postjobfree.com Home Builders Assoc
Angela Bartleman
1106 NW 3rd St.,Ankeny, IA 50023 515-***-**** Friend
adbvb6@r.postjobfree.com