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Service Representative Customer

United States
February 19, 2020

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Houston, TX ***** 781-***-****

Niesha Gourdine

Who am I?

Communications graduate and an experienced client support representative, with a demonstrative history of working with customer-oriented solutions. As a fast-paced, data-driven multi-tasker, I enhance the company’s productivity and reputation while improving my own. I have exceptional problem-solving/analytical skills and a proven track record of extraordinary achievements for account management.



Deutsche Bank

New York, NY

Workday HRIS Administrator ( Temp Position)

Support the Recruitment Partners and Internal Mobility Consultants in ensuring their requisitions are

reconciled with PeopleSoft

Download recruitment documents from the old system and transfer onto the new system

Ensure the Onboarding Coordination team is supported to help tackle the wave of hires pre & post go-live

Audit requisitions and help clear out pending cases in the blackout period


Winsor Consult Group

New York, NY

QA Analyst/Case Management

Provide Extensive and Intensive Case management and follow-up services for hurricane relief recovery applicants in the Virgin Islands.

Conduct case file reviews to assess service utilization and case practice for construction closeouts

Coordinate quality analyses ensuring accurate results, timely completion, and proper responses and notification

As the third party for FEMA, I Analyzed packages to make sure they were in compliance with EHRVI (Emergency Home Repairs of the Virgin Islands) standards and protocol.


WNET/Channel 13

New York, NY

Client Service Representative

Accept or Cancel Member Donations

Update contact info in the Team Approach database, Research membership accounts, resolve complaints and make detailed notes

Reply to emails from channel 13 members, NJTV members and Channel 21 WLIW members

Provide customer service to members by phone regarding gifts, cancellations, renewals, etc.


Alegeus Technologies

Waltham, MA

Administrative Service Rep

Assist Customers with questions and concerns / Assist customers with fraudulent charges.

Research account and transaction accounts to resolve caller complaints

Process and adjudicate FSA, HRA claims/ answer 500+ emails a month is a timely manner, mail letters, fax, and general admin duties.

Informs callers about procedures related to use of services



Salem State University

Salem, MA

Bachelors in Communications

Minor in Sociology

Skills – Proficient in Salesforce, Project wise, FileZilla, Microsoft office, word, excel, PowerPoint, Slack, Plexosoft, Adobe, Google Drive, Gmail Calendars, Drop box, Workday, ETC


References are available on request.

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