Who am I?
Communications graduate and an experienced client support representative, with a demonstrative history of working with customer-oriented solutions. As a fast-paced, data-driven multi-tasker, I enhance the company’s productivity and reputation while improving my own. I have exceptional problem-solving/analytical skills and a proven track record of extraordinary achievements for account management.
New York, NY
Workday HRIS Administrator ( Temp Position)
Support the Recruitment Partners and Internal Mobility Consultants in ensuring their requisitions are
reconciled with PeopleSoft
Download recruitment documents from the old system and transfer onto the new system
Ensure the Onboarding Coordination team is supported to help tackle the wave of hires pre & post go-live
Audit requisitions and help clear out pending cases in the blackout period
Winsor Consult Group
New York, NY
QA Analyst/Case Management
Provide Extensive and Intensive Case management and follow-up services for hurricane relief recovery applicants in the Virgin Islands.
Conduct case file reviews to assess service utilization and case practice for construction closeouts
Coordinate quality analyses ensuring accurate results, timely completion, and proper responses and notification
As the third party for FEMA, I Analyzed packages to make sure they were in compliance with EHRVI (Emergency Home Repairs of the Virgin Islands) standards and protocol.
New York, NY
Client Service Representative
Accept or Cancel Member Donations
Update contact info in the Team Approach database, Research membership accounts, resolve complaints and make detailed notes
Reply to emails from channel 13 members, NJTV members and Channel 21 WLIW members
Provide customer service to members by phone regarding gifts, cancellations, renewals, etc.
Administrative Service Rep
Assist Customers with questions and concerns / Assist customers with fraudulent charges.
Research account and transaction accounts to resolve caller complaints
Process and adjudicate FSA, HRA claims/ answer 500+ emails a month is a timely manner, mail letters, fax, and general admin duties.
Informs callers about procedures related to use of services
Salem State University
Bachelors in Communications
Minor in Sociology
Skills – Proficient in Salesforce, Project wise, FileZilla, Microsoft office, word, excel, PowerPoint, Slack, Plexosoft, Adobe, Google Drive, Gmail Calendars, Drop box, Workday, ETC
References are available on request.