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Customer Service Care

Calgary, AB, Canada
February 19, 2020

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Pascale Marie I.MBABAZI

Calgary, AB Cell: 403-***-****

Customer service representative

Motivated, dynamic & responsible individual with over 5 years of experience in customer service and sales. Quick learner and eager to be part of a customer service-oriented team looking for a challenging position where I can utilize my skills and experience, as well as offer growth opportunity. I am willing to provide high quality service in a fast-paced environment. I am skilled at customer care service, taking orders from customers, handling cash and balancing receipts, help them understand products, answering questions about their reservation. Bilingual in English & French.


Neat, Clean and professional appearance

Friendly and creative personality

Excellent leadership and teamwork

Cash handling and use of POS machine

Customer service and call chandelling

Helpful, courteous approach to resolving complaints

Comfortable standing for long time periods

Available immediately and flexible to work

various shifts including evenings, weekends and holidays


Customer care service at STARBUCK COMPANY March 2018 up to now

Welcoming customers, answering their questions, helping them locate items, and recommendations.

Operating scanners, scales, cash registers, and other electronics.

Balancing the cash register and generating reports for credit and debit sales

Bar Supervisor AT Radisson Blu Hotel Group, April 2015 – Dec 2017

Ensured that customers received the highest quality of services

Maintained high standards of hygiene, health and safety

Managed a team of 46 staff and promoted team working and friendship with co-workers

Assisted in the training and development of new employees

Managed inventory and Resolved service issues

Customer service at MTN call center (TELECOMMUNICATION COMPANY), Kigali, RW Jan,2013-2014

Direct sales and cash register activities

Organized and hosted promotional and informational presentations for potential customers

Handled telephone and in person inquiries, appointments and other office related duties

Organized, flexible, dependable and open to change.

Training & Education

High School completed

Call and receiving calls training

Customer Care and Service Training

Sales and Marketing Training

Supervisory and Management Training

Safety training

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