Pascale Marie I.MBABAZI
Calgary, AB Cell: 403-***-**** adbvaj@r.postjobfree.com
Customer service representative
Motivated, dynamic & responsible individual with over 5 years of experience in customer service and sales. Quick learner and eager to be part of a customer service-oriented team looking for a challenging position where I can utilize my skills and experience, as well as offer growth opportunity. I am willing to provide high quality service in a fast-paced environment. I am skilled at customer care service, taking orders from customers, handling cash and balancing receipts, help them understand products, answering questions about their reservation. Bilingual in English & French.
SKILLS & QUALIFICATIONS
Neat, Clean and professional appearance
Friendly and creative personality
Excellent leadership and teamwork
Cash handling and use of POS machine
Customer service and call chandelling
Helpful, courteous approach to resolving complaints
Comfortable standing for long time periods
Available immediately and flexible to work
various shifts including evenings, weekends and holidays
RELATED EXPERIENCE
Customer care service at STARBUCK COMPANY March 2018 up to now
Welcoming customers, answering their questions, helping them locate items, and recommendations.
Operating scanners, scales, cash registers, and other electronics.
Balancing the cash register and generating reports for credit and debit sales
Bar Supervisor AT Radisson Blu Hotel Group, April 2015 – Dec 2017
Ensured that customers received the highest quality of services
Maintained high standards of hygiene, health and safety
Managed a team of 46 staff and promoted team working and friendship with co-workers
Assisted in the training and development of new employees
Managed inventory and Resolved service issues
Customer service at MTN call center (TELECOMMUNICATION COMPANY), Kigali, RW Jan,2013-2014
Direct sales and cash register activities
Organized and hosted promotional and informational presentations for potential customers
Handled telephone and in person inquiries, appointments and other office related duties
Organized, flexible, dependable and open to change.
Training & Education
High School completed
Call and receiving calls training
Customer Care and Service Training
Sales and Marketing Training
Supervisory and Management Training
Safety training