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Medical Billing Customer Service

Location:
Maple Heights, OH
Posted:
February 20, 2020

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Resume:

MONIQUE HILTON

moniquehilton**@gmail.c

om

216-***-****

***** ***** **** **

Gar eld Heights, OH,

44125

C O N T A C T

E D U C A T I O N

NEW YORK INSTITUTE OF

CAREER DEVELOPMENT

Gar eld Heights, OH

Medical Billing and Coding

Medical Billing Candidate

(Expected graduation May

2020)

Typing

Microsoft O ce suite

Medical Terminiology

Data Entry

Phone Skills

A D D I T I O N A L

S K I L L S

P R O F E S S I O N A L E X P E R I E N C E

HOME HEALTH AIDE

Nia Homecare LLc, Valley View, OH / Mar 2018 – Feb 2019 Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager. Check patients' pulse, temperature, and respiration. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming. Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.

Accompany clients to doctors' o ces or on other trips outside the home, providing transportation, assistance, and companionship. Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.

Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.

Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.

FILE CLERK

University Hospitals Of Bedford, Bedford, OH / Dec 2010 – Mar 2011 Keep records of materials led or removed, using logbooks or computers.

Perform general o ce duties such as typing, operating o ce machines, and sorting mail.

Add new material to le records or create new records as necessary. Find and retrieve information from les in response to requests from authorized users.

Modify or improve ling systems or implement new ling systems. Perform periodic inspections of materials or les to ensure correct placement, legibility, or proper condition.

Place materials into storage receptacles, such as le cabinets, boxes, bins, or drawers, according to classi cation and identi cation information.

CUSTOMER SERVICE REP

Revol Wireless, Independence, OH / Aug 2008 – Mar 2009 Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Solicit sales of new or additional services or products. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. CHIROPRACTIC ASSISTANT/SECRETARY

Shaker Square Chiropractic, Cleveland, OH / Apr 2005 – Jan 2007 Answer telephones and direct calls to appropriate sta . Schedule and con rm patient diagnostic appointments, surgeries, or medical consultations.

Greet visitors, ascertain purpose of visit, and direct them to appropriate sta .

Complete insurance or other claim forms.

Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.

Transmit correspondence or medical records by mail, e-mail, or fax. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

R E F E R E N C E S

References available upon request



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