Curriculum Vitae

MANEL OUESLAITI

Date of Birth : 09/02/1987

Gender : Female

Marital Status : Single

Nationality : Tunisian

Visa : 18 / Transferable

E-mail : adbv9n@r.postjobfree.com

Mobile Phone : +965-********

Address: Kuwait, Midan Hawaly, Bloc 11

OBJECTIVE:

To obtain a challenging position in any related department that let me excel my knowledge, enrich my experience and practice what I have acquired. I have been recognized as a hard working and dedicated worker. I am an ambitious person and a quick learner. I pick things very easily and accurately. I can maintain and work under pressure. I am self-motivated and hard working with a zeal for professional progress and career advancement through determination and dedication.

WORK EXPERIENCE:

Ghanim Automotive, Kuwait

Customer relation agent

July 2017 till now

Maintain updated knowledge of all company products and services in order to provide adequate education to customers

Provide information and instructions about relevant products and services

Make product and service suggestions to meet the customer’s specific needs

Field incoming phone calls and respond to phone messages from customers

Promptly respond to customer questions submitted via email or our website

Answer customer questions and provide information to resolve any issues

Process orders and returns

Obtain necessary information from customers to adequately follow up

Document important customer information for future reference

Collect and record customer feedback and information, and share that with appropriate departments and team members

Generate interest in new products or services and connect customers with salespeople when required

Attend all required customer service-related meetings

Al Jazeera airways, Kuwait

Cabin Crew

November 2016 – June 2017

Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight (crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board);

Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board;

Welcoming passengers on board and directing them to their seats;

Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away;

Checking all passenger seat belts and galleys are secure prior to rake-off;

Making announcements on behalf of the pilot and answering passenger questions during the flight;

Serving meals and refreshments to passengers;

Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination;

Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations;

Giving first aid to passengers where necessary;

Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers;

Completing paperwork, including writing a flight report.

Shaya Group, VICTORIA SECRET, Kuwait

Senior Sales

September 2012 – September 2016

Greeting and assisting customers in the branch to find products that matches their needs

Visual merchandising for the collection that we have based on the guidelines provided from Armani

Responsible for the woman section display and organizing

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

Maintain records related to sales and target achievement.

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Help customers try on or fit merchandise.

Ticket, arrange and display merchandise to promote sales.

Exchange merchandise for customers and accept returns.

Metropolitan hotel, Dubai

Hostess

November 2011 – August 2012

Portray a courteous, professional and efficient way to welcome and seat guests at all times

Escorts guests to a table

Provide menus to the guest once seated and let them know a waiter will soon be helping them

Informs the waiter on the arrival of new guest in their section.

Have a thorough understanding and knowledge of all food and beverage items on the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.

Keep abreast of special promotions and hotel product knowledge

Assists waiters/waitresses with serving where necessary

Inditex Group, Tunisia

Zara Store, Started as Sales associate and got promoted to Manager in charge

November 2009 – August 2011

Greet customers and ascertain what each customer wants or need

Manage the customer complaints and the store

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

Compute sales prices, total purchases and receive and process cash or credit payment.

Maintain records related to sales and target achievement.

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Help customers try on or fit merchandise.

Ticket, arrange and display merchandise to promote sales.

Exchange merchandise for customers and accept returns.

Filling and organizing the documents such as received stock, memos,&

Overtime…

Help in preparing weekly schedule for the staff

Send and receive emails directed to us by the head office

Establish a briefing every morning on new promotions, sales progress & discussing overall performance.

LOUKIL REAL ESTATE DEVELOPMENT CO.

OFFICE MANAGER –CEO OFFICE

September 2008- August 2009

Reviewing and implementing recruitment files

Receiving phone calls and emails

CEO appointments & meetings scheduling

Reviewing & all invoices related to CEO office or his personal and making reports of them

Responsible of all vendor management which includes ordering equipment and supplies, managing and monitoring service levels

Greeting & welcoming CEO guests at the office

Accompanying the CEO at his domestic and international business trips and casual occasions including

Assisting in preparing the presentations of the CEO

Oversee daily office functions ensuring the organization and staff have a satisfying work environment

Maintain & organize the office files and records as well as the companies database

Reading daily newspapers and prepare a report to monitor, track & study the competitors advertisements and enrolling in the exhibitions

Preparing marketing report on which advertisement channel is attracting the client’s attention more.

EDUCATION:

June 2008: Baccalaureate Degree in Science section.

Rades High School, Tunisia

LANGUAGES:

Reading

Speaking

Typing

English

Good

Good

Good

Arabic

Excellent

Excellent

Good

French

Excellent

Excellent

Very Good

DEMONSTRATED STRENGTHS:

Good Computer Skills. MS,

Good Clerical talents.

Hard Working and motivated.

Energetic and Self-Motivated.

Excellent communication skill

Used to work in shifts

.

Self Appraisal:

Self motivated with a desire of continuous learning.

Capable of working effectively for long hours.

Versatile and able to persist with a task until objective is achieved.

Good communication administrative and organized skills.

DECLARATION:

I hereby certify that the above information obtained here are true and correct to the best of my knowledge and beliefs.

MANEL OUESLAITI

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