SP

OBJECTIVE

Over ** years’ experience working as a Business/Systems Analyst-Project Lead supporting requirements with customers, stakeholders such to understand the current aspect of product transactions. Identifying business metrics / KPI's. Enhancing existing business processes to save time, effort and money. Generating dashboards, visualizations and reports for Senior Management. Handling global technology teams, aiding in delivering projects on time and within budget. Collaborating with peers in both, business and technical areas, to deliver optimal solutions Solid customer relations, learning ability, initiative, organization and performance under pressure.

SKILLS

Liaison between Business and IT Departments

Leading Teams

Proficient in MS Excel, PowerPoint and Word

Analyzing

Troubleshooting

Business Requirements

Knowledge of Agile and Scrum Processes

SHARON PHILLIPS

Profession or Industry 469-***-**** (M) adbv9i@r.postjobfree.com

EXPERIENCE

ATHENE LIFE & ANNUITY COMPANY

FORMALLY AVIVA

Athene Life & Annuity Company, West Des Moines, IA

June 1991 to 12/31/2019

Business & Technical Analyst II

Project team member or Team leader:

Identifying system requirements

Analyzing processes or workflows

Compiling data, assessing scope & risks

Responsible for the daily researching, analyzing and resolving moderate to complex production issues related to processing, policies, and the administration system. Testing system enhancements and implementing Solutions. Developing communication relationships within various business units serving as a liaison between the book of business and Information Technology. Assists programmers with system needs, solutions, clarifications of requests and providing examples of errors with mocked-up solutions. Assists others in understanding company products, business processes, system or tools, workflows, procedural and system changes.

Provide guidance and training on analyzing, designing, testing, documenting, and implementing changes to the administration system

Develop test plans and test scripts based on requirements from project or IT Level requests. Includes reporting, documenting errors/issues, retesting and regression testing. Update or develop documentation related to procedural changes, system modifications, and technical solutions.

Continually maintaining the administration system with updates due to enhancements or business rule changes.

Quality Assurance Analyst

Reviewed manual processing to determine automation in the administration system. Assisted in maintaining the administration system - created and updated records. Submitted New Business applications preparing for underwriting processing. Product Implementation – designed, created, tested and documented new products created onto the administration system. Provided training to the business

Commissions Analyst

Coordinated system for daily internal commission statements and supervised implementation. Analyzed agents commission account statuses and reconciling balances each month. Payment of commissions earned on a bi-monthly basis to agents and prepare check requisitions.

Manually calculated commissions and maintained a general ledger

Researched and investigated all general agents commission statement discrepancies. Processed New Business premiums to appropriate accounts

Prepared reports for management review for total New Business processed

Processed renewal premiums received towards applicable policies.

Worked as a conversion team member to assist in smooth execution of new system.

EXECUTIVE LIFE INSURANCE COMPANY OF NEW YORK, JERICHO, NY OCTOBER 1988 - JUNE 1991

Commission Analyst

Investigated and researched all commission discrepancies

Payment of commissions earned on a bi-monthly basis to various agents

Handling of renewal premium payments to the appropriate accounts

Senior Analyst

Reviewed, assembled and disbursed new business contracts

Reconciled suspense accounts for the annuity area

EDUCATION

University of Phoenix, Bachelor of Business Administration

NYC Technical College, Data Processing

Nassau Community College, Computer Information Systems

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