Manassas, VA *0110
Accomplished SDLC Project Development, Systems Analyst, Technical Writer, and IT Trainer with 25+ years of progressive experience in Information Technology. Strategic planner with a talent for creating diverse Information Technology solutions. Creative problem solver adept at SDLC methodologies and SLM documentation; as well as implementing training programs. Effective leader; skilled at boosting productivity by managing cross functional teams and leveraging Enterprise Resources.
SDLC Development Leadership / Project Management
Client Needs Analysis / Requirements Definition
SLM Documentation / IT Training / Technical Writing
Deployment ahead of schedule & Improve Productivity by leveraging Enterprise Resources.
Fueled revenue growth by increasing the volume of billable clients 300%+ in 3 years.
Generate monetary savings by developing Technical & SLM Document requirements in-house.
Medical Hyades and Professional Skills Self-improvement July 2011 – Present
Had lifesaving Pancreatic Islet Cell Transplant at Medstar Georgetown University Hospital.
Upon a successful procedure, I have honed my Information Technology skills via Self-improvement Continuing Education methods.
Technical Writer - Project Management Support / August 2010 - June 2011
Responsible for gathering, analyzing, translating and composing of Technical Information into clear, readable documents used by technical and non-technical personnel. Prepared System Lifecycle Management (SLM) documents in support of the Immigration and Customs Enforcement (ICE) Office of the Chief Information Officer (OCIO) Office of the Primary Legal Advisor (OPLA) specific to the Electronic Discovery Software System (EDSS).
Prepare requested Management Presentations, Document Review Cycle and Administrative documents per the direction of the IT Project Manager and maintain collaborative distribution of the same in a Microsoft SharePoint environment.
Supported the ICE OCIO and OPLA Case Management System (OCMS) efforts in the gathering of project requirements through the collaborative efforts of the OCIO System Development Division (SDD) and appropriate Subject Matter Experts (SME’s), key stakeholders and project development principals
Compose documents including User’s Manuals, Training Materials, Installation Guides, Proposals, and various other reports. Edit Functional Descriptions, Systems Specifications, and special reports.
Conduct research and ensured the use of proper technical terminology and best practices. Develop and prepare Complex Technical Publications utilizing state-of-the-art workstations, internal and external communications media, and software.
Conduct research, Develop and prepare Complex Technical Publications utilizing state-of-the-art workstations, internal and external communications media, and Collaborative software. Communicate effectively, both orally and in writing.
Elevator Industry Work Preservation Fund
National Technical Coordinator / January 2003 - October 2008
Facilitate the gathering of Business Requirements, Proposed Architectural Design, and Delineated Business & Functional Requirements fulfilling System Development expectations throughout and regarding all aspects of the System Development Life Cycle (SDLC).
Oversaw alignment of a 30-user training facility. Designed the required User & Technical Training materials. Develop & Conduct Training Programs for in-house application development solutions and third party licenses.
Oversee Network Security for 50+ local & remote client laptops. Client and Management Reports on Project Development status. Performed Database Administrator role for internal tracking systems (Oracle/SQL/Access/Foxpro). Managed staff of (3 to 5).
Develop Exam & Certification application accredited by the American Society of Mechanical Engineers. (A.S.M.E.)
Develop and Maintain Inventory Management System & Trade Union Legislative Conference Resolves Tracking System.
Maintain Windows Server 2003 Network Active Directory, Patch/Update requirements and Backup Redundancy.
Produce Professional Grade SLM, User and Technical documentation meeting Quality Assurance requirements.
Utilize Microsoft tools (Access/Excel/Word/PowerPoint/Visio) to develop user applications and solutions which positively impacted workflow and productivity.
Union Network Systems, Incorporated
Senior Systems Analyst / January 2002 - January 2003
Develop and Manage Life Cycle requirements for special projects, educational, and in-house development solutions; including SLM Documentation, Needs Analysis, Programming Requirements, Quality Assurance, Training Deliverables, Support Functions, and ongoing Legacy commitments.
Develop and Maintain in-house and client Web sites and Technical Business Portals.
Maintain, Review and Report to Staff, Leadership and Stakeholders on project System Development Life Cycle (SDLC) tasks and gate reviews.
Orchestrate production and functional elements of professional grade SLM documentation regarding application and technical development solutions. Develop and Conduct Training Seminars on Microsoft Office Productivity, in-house developed applications, Operating Systems, MS Outlook, and Database Administration (Oracle/SQL/Access/FoxPro). Deliver the proposed, interim, and final budget analysis documents. Managed staff of (1 to 3).
Prepare Server & Network Security Policies, Workload analysis, Work & Data Flow processes.
Perform Lead role in SDLC on Membership, Employer, Grievance, Health and Pension development projects.
Prepare Functional Requirements, Use Case Scenarios, High Level Design, and Deployment Deliverables.
Computer Data Systems
Systems Analyst - Director of Customer Support - Support Representative / June 1985 - January 2002
Systems Analyst: Conducted needs analysis and Subject Matter Export interviews. Developed and implemented quality assurance procedures for new and existing products. Managed Help Desk staff for 200+ international and local trade union offices.
Director of Customer Support: Managed Help Desk for 80+ trade union turnkey systems. Authored technical documents. Created work plans for installation and hardware/software testing. Developed and Managed Anomaly tracking and Resolution database.
Customer Support Representative: Deliver Tier I, II, & III systems and applications support as well as problem resolution via telephone and remote diagnostic methods. Travel on-site to client location to perform Application Training, System Installation, Microsoft Office Productivity Suite and Third-Party applications. Traveled in response to and delivered resolution for reported Mission Critical Incidents. Monitor and manage software and hardware anomaly database. Develop user application, installation, and processing documents.
Old Dominion University
Bachelor of Science in Management Information Systems / Decision Sciences (MIS/DS)
Graduated June 1985