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Manager Customer Service

Pasadena, MD
February 20, 2020

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Smartlink, LLC, Hanover, MD

Real Estate Specialist/Site Acqusition Specialist June 2015-Present

Currently working on the AT&T MOD Team for the Firstnet Project.

Negotiates and prepares Amendments, Consents and Notices to Landlord for modification work to towers, rooftops, water tanks, etc.

Work directly with the Construction Manager to order and receive structural analysis, PCDs and FCDs needed for the modifications.

Work directly with the Zoning Manager to ensure zoning is submitted and building permit is applied for.

Work directly with the Compliance Team to ensure we obtain the Greensheet for each site and that we are in compliance with all regualtions.

Work each site from start to finish making sure we have updates to relay to the client and that everything is being done in accordance with timeframe and deadlines that are set for each site.

Negotiates leases, renewals and rent reductions on active cell sites throughout the Northeast Region on behalf of a major wireless carrier/client

Projects include the property management and cell site modifications

Drafts Amendments and other legal documents, including Memorandum of Leases

Reviews leases and entire history with financials of the cell sites in order to communicate effectively with landlords, government entities, and the client.

Works directly with large tower companies, government entities and other companies to timely renew or reduce current cell site rents managed or owned by these companies or individuals on behalf of carrier.

Participates in client meetings and updates the client’s databases

Communicates effectively with a wide-range of landlords

Researches and interprets lease language in consultation with management and provides information and guidance related to real estate and lease matters to client

Keller Williams Realty Centre, Columbia, MD Real Estate Agent (currently in referral status) January 2000-Present

R.E. Michel Company, Glen Burnie, MD April 2014-June 2015

Assistant Property Manager

Supervised staff

Renewed, negotiated and prepared Lease Agreements and Renewals for all of our leased locations across the country

Prepared all legal documentation, including memorandums, third party agreements, assignments of contracts, etc

In charge of the due diligence of all properties purchased, including, title work, survey, environmental report, new LLC, etc

First point of contact for any items related to maintenance, safety and other issues.

Prepared and maintained spread sheets, including, property schedule, renewal, real estate values, CT Corp, Certificate of Insurance and legal matters

Filed appeals with the County and State for different purposes, including, but not limited to, tax appeals

In charge of yearly testing requirements for our 360 plus, locations across the country

Tracked improvements, prepared spreadsheets, requested lien waivers/releases, approved change orders and paid applications and invoices

Accurate Realty and Management January 2013-April 2014

Property Manager

Managed over eighty residential properties

First point of contact for any maintenance issues

Collected rent

Supervised staff

Coordinate with and invoiced vendors

Prepared move-in and move-out with tenant

Involved with Property inspections

Liaison at Court for non-payments (including filing all paperwork as needed)

Prepared leases and other documentation for new tenants.

Disaster Services/Interim Homes, Inc. February 2010 - January 2013

Relocation Specialist

Assisted with all aspects of marketing and communications to attract business.

Assisted with Sales by securing new clients, supporting current clients and showing units.

Prepared Leases and negotiated hotel terms and conditions for those in need.

Conducted Move Ins, including ordering furniture, utilities, cable, etc.

Supervised Move Outs, including picking up furniture, turning off utilities, maintenance walk-throughs and collection of accounts receivables.

Performed customer service duties, resolving all issues and complaints and ensuring customer satisfaction.

Prudential Carruthers Corporate Relocation Services September 2005-August 2008

Corporate Relocation Counselor

Relocated countrywide Transferees to the Virginia, Maryland, Washington, DC, West Virginia, Pennsylvania and Delaware service areas.

Assigned Real Estate manager, monitored files, and checked on service with the Transferee and 3rd Party Company. Provided updates to the 3rd Party Company. Ensured receipt of paperwork for the file. Sent out relocation packages, and prepared charts of statistics for the above areas off of MRIS, etc..

The St. Paul Fire and Marine Insurance March 2000-November 2003

Administrator/Legal Department

Responsible for handling Surety Construction and Commercial Bond claims.

Investigated, evaluated, negotiated and resolved non-complex commercial surety and contract surety bond claims.

Assisted and supported claim attorney with the investigation, negotiation, evaluation and resolution of complex surety bond claims.

Reviewed and analyzed correspondence from claimant and principle.

Communicated and negotiated with all involved parties to determine scope of coverage.

Documented and maintained claim files and established reserves.

Ensured that all claims are handled in compliance with all regulatory requirements and company procedures.

Reviewed and managed litigation which develops as a result of assigned claims.

Blumenthal, Delevan & Williams, P.A., Annapolis, MD April 1998-March 2000


Assisted attorneys with clients and legal matters.

Filed legal documents with District Court, Circuit Court, Court of Special Appeals and Court of Appeals.

Recorded deeds and other legal documents with State Department of Assessments and Taxation, Anne Arundel County Circuit Court.

Communicated and corresponded on behalf of B, D & W with other county departments consisting of, but not limited to PACE, County Council’s Office, County Executive’s Office, County Board of Appeals, Administrative Hearing Office, Board of Education.

Researched land instruments information at the land records in Circuit Court.

Researched cases and statutes at the State Law Library

Prepared, organized, and maintained legal files and documents.

Performed data processing when needed.


Glen Burnie High School, B&A Blvd. Glen Burnie, MD 21061, High School Diploma, June, 1989.

Anne Arundel Community College, 101 College Parkway Arnold, MD, Associate of Art Degree, Criminal Justice, May 1991.

Anne Arundel Community College, 101 College Parkway Arnold, MD, Certificate in Paralegal (Accredited by The American Bar Association), May 1995.

O’Connor, Piper and Flynn, Pasadena MD 21122, Maryland Real Estate License, Jan 2000


NCIC, MVA Training, Computer Training, Customer Service Training, O’Connor, Piper & Flynn Real Estate Training


Microsoft Word, Word Perfect, Microsoft Office, Claim Works, ACE, AS400, Lotus Notes, ECF, Microsoft Excel, Time Slips, NCIC/MVA System, Prefer, GURU, Quickbooks, Oscar Billing System, other client databases

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