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Office Manager

Gurnee, IL
February 20, 2020

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M a n f r e d ( F r e d ) M u e l l e r

847-***-**** Grayslake, IL 60030


Multifaceted IT Professional Multi-Site IT Operations Management IT Manager IT Project Manager IT Infrastructure IT Strategic Planning Seeking position to make a positive contribution utilizing my experience, strong work ethic and job skills in implementing and supporting IT organizations, infrastructure and projects, Energetic, Motivated and Accomplished IT Professional has extensive hands-on experience in IT Operations, Strategic IT Planning, Project Management, Data Center and remote office infrastructure support Worked closely with firm partners, office managers and staff to identify firm needs, identify solutions, manage implementations, prioritize project timelines and plans Excellent track record managing staff, outside vendors and consultants to ensure successful outcomes Delivered and managed networks and data centers that delivered 99.9% availability of IT/Telco resources Technical knowledge and hands-on operational experience with current key IT technologies Vendor/Product selection and contract negotiations; Procurement, Budgeting, Cost Reduction & Forecasting Extensive IT business consulting and account management experience by operating a successful IT consulting and Value-Added Reseller (VAR) business Hands on experience with HP ProLiant Servers, SANs, desktop, laptop and printers, VMware ESXi, vCenter, Veeam Backup, MS Windows servers, Cisco routers, switches, ShoreTel VoIP systems, SonicWall Firewall/Wi-Fi devices, Zerto DR/BC, Silverpeak WAN accelerator/SD-WAN, Mimecast email security, Symantec end user security and more P r o f e s s i o n a l E x p e r i e n c e

FJM Consulting, Inc. Grayslake, IL Consultant Aug 2017 – Present

Consulting for various clients with a focus on Windows Desktop, Office 365, LAN and WAN projects. Kopka Pinkus Dolin Multi-office Law Firm Feb 1996 – Aug 2017 Buffalo Grove, IL

IT Director, Chief Information Officer for 7 Office 200+ staff law firm Responsible for all IT/Telco operations and projects, annual 1M+ budget and staff of 5 IT professionals.

Responsible for implementing and managing all IT Operations, infrastructure and projects across all locations

Established and cost effectively managed firm’s $1M+ IT/Telecom annual budget

Hired, led and mentored staff of 4 - 6 IT professionals, including outside consultants

Planned and managed IT/Operations aspects for 40+ new offices, office expansions and relocations

Managed Firm’s Operational and IT help desk, providing 365/24/7 concierge support

Responsible for securing buy in from managing partners and office managers for all IT initiatives

Responsible for IT resource allocation, anticipating future firm needs and creating IT solutions

Hands on deployment, management and upkeep for firm’s Data Center/LAN/WAN/Telco infrastructure

Managed and continuously improved firm wide VoIP Phone systems, including setup of centralized call center

Managed in-house software development efforts and supervised the selection, negotiated contracts and oversaw the implementation of Case Management, Legal Billing, Accounting and other third-party software

Designed and managed implementation for security policies for entire IT infrastructure and end user security

Identified key products, services and vendors to meet goals in functionality, costs and reliability

Negotiated contracts with outside vendors and contractors, supervised deliverables and controlled cost

Responsible for all software/hardware/services purchases, licenses, renewals and maintenance contracts

Led team effort creating and oversaw compliance of firm-wide strategic IT operations, including procedures, standards and policies for PC and Internet usage, Mobile Device and Remote (VPN) access

Drove appropriate, achievable and cost-effective improvements to IT operations and infrastructure by fostering a culture of continuous improvement and optimum operational effectiveness

Established productive partnerships with firm stakeholders, firm office managers, staff, clients, and vendors M a n f r e d ( F r e d ) M u e l l e r

847-***-**** Grayslake, IL 60030


Landau Omahana & Kopka IT Manager / IT Director for national 13 Office law firm Jan 1990 - 1996 Responsible for all IT/Telco operations and projects, annual $2M+ budget and staff of 8 IT professionals Starting with one office with 3 attorneys, I was directly responsible and had hands-on involvement for engineering, implementing and managing all IT/Operational aspects of the firm expanding to 13 offices with 100 attorneys nationwide within 6 years.

Designed, implemented and managed all aspects of centralized IT/Telecom/Operations at headquarters and 12 remote offices with focus on standardization, maximizing availability, reliability and cost effectiveness

Planned and managed IT/Operations aspects for 75+ new offices, office expansions and relocations

Oversaw the development of in-house case management and legal billing software FJM Consulting, Inc. Owner 1990 - 2017 Buffalo Grove, IL

Developed and operated business IT consulting / Value-Added Reseller firm with a focus on LAN and WAN for 50+ clients. Partnered with Microsoft, HP, VMware, Cisco, SonicWall, Veeam, Silverpeak, Zerto. Mimecast and other major IT vendors to provide timely and cost-effective solutions. E d u c a t i o n & T e c h n i c a l S k i l l s

College of Automation, Chicago, IL Loyola University, Evanston, IL Computer Programming/Business Analyst Liberal Arts Microsoft MCP Scrum Master Certified (SMC)

Complete list of certifications available on LinkedIn R e p r e s e n t a t i v e P r o j e c t s a n d E x p e r i e n c e

Designed and implemented two multi-office IT departments and infrastructures from scratch.

Designed and managed project to convert Kopka Pinkus Dolin’s standalone 30+ Windows Servers/Appliances to a centralized Enterprise grade VMware High Availability ESXi cluster, both at corporate and branch sites utilizing HP ProLiant servers, HP Store Virtual SAN, Cisco 10Gb switches and AT&T MPLS Fiber WAN connections.

Managed Kopka’s 3 host VMware cluster utilizing vCenter. Configured to allow for full HA (High Availability).

Configured and managed Kopka’s 40TB HP StoreVirtual SAN and 40TB Veeam Backup Server

Cost-effectively designed and implemented Kopka’s 10GB Network and SAN backbone

Implemented firm-wide network LAN and WAN monitoring utilizing PRTG and Veeam One.

Implemented, configured and managed VEEAM backup and replications. Designed and monitored backup procedures for all offices, including rotations and offsite storage.

Implemented, configured and managed Kopka DR/BC solution using Zerto. .

Accommodated Kopka’s rapid growth needs by engineering, deploying and managing a 7 office private T1/Fiber/VoIP MPLS WAN cloud to allow for centralized operations and support, resulting in increased efficiencies, better operational control and reduced costs.

Engineered, deployed and managed private T1/PRI/POTS Frame Relay WAN cloud for Landau’s 13 locations.

Researched and managed implementation of replacing of Analog phone systems at each location, with centralized ShoreTel VoIP phone system and AT&T IP Flex voice gateway running on top of firms existing private WAN circuits, resulting in improved telco functionality and reduced costs by over $80K per year.

Setup firm wide call center at headquarters.

Planned, managed and oversaw all IT/Telco and operational aspects for 150+ office openings, expansions and relocations, including Data/phone cabling; private DATA/VoIP/Internet circuits, POTS and Fax lines and Wi-Fi.

Designed and supervised 30+ server room build outs and office wide Cat 6 (and fiber) cabling in 50 offices. M a n f r e d ( F r e d ) M u e l l e r

847-***-**** Grayslake, IL 60030


Managed secure solutions to provide off-site 24/7 VPN access utilizing SonicWall Secure Remote Access (SRA) VPN appliance and MS Windows Terminal Server (via RDP) access for Kopka’s systems.

Implemented cost effective and secure in-house meshed Wi-Fi access at all offices.

Managed the Implementation of SolarWinds Service Desk and in-house SharePoint knowledge base site to facilitate more responsive and efficient help desk support firm wide. Included user-initiated support tickets and automatic email follow-up.

Managed both Kopka’s and Landau’s in-house software development efforts. Researched, selected and managed deployment of 3rd-party software to replace in-house software. Worked with Elite (3E), Client Profiles and Aderant (Total Office) to deploy Legal Billing, Legal Case and document management. Negotiated contracts for all 3rd party software.

Delivered continuing WAN bandwidth optimizations and major circuits cost reductions for 40+ locations – consisting of fiber, T1, PRI, POTS, Internet circuits, MPLS WAN circuits and VoIP providers. Boosted inter-office fiber MPLS WAN bandwidth 500%, with minimal 8% monthly increase in cost.

Implemented and managed Silverpeak WAN optimization resulting in 50+% bandwidth savings. Saved Kopka approximately $ 500K in circuit costs since implemented.

Converted 6 location SilverPeak hardware appliances to a virtualized appliance, annually saving $10+k in costs

Engineered, deployed and managed SonicWall office-office VPN for smaller offices to carry both data and VoIP.

Implemented SonicWall East-West firewall with Fail-over support. Supervised Kopka firewall penetration test.

Researched, engineered and implemented the successful delivery of in-house disaster recovery and business continuity (Zerto) solution that saved $500K across 5 years compared to using 3rd party solutions.

Delivered cost savings of $100K by Implementing a 5-office conference room HD A/V in-house solution using Zoom and off the shelf A/V components.

Negotiated highly favorable data and phone circuit rates and negotiated credits in excess $350K and $500K respectively from telco providers for SLA/ billing and service errors.

Negotiated 3rd party software contracts to reduce costs 30%. Secured credits of $80K for missed SLAs.

Increased annual revenue by $70K with new automated cost capture system.

Saved $80K annually by upgrading WAN/Phone circuits and implementing firm wide ShoreTel VoIP phone system. Saved amounts increased annually.

Responsible for all equipment and software life cycle refreshes. Purchased, deployed and disposed of 100s of HP ProLiant servers, 200+ Cisco switches and routers, 1000s HP Desktop, 300+ Laptops and 500+ Printers and MFPs, 70+ copiers and fax machines. Managed all hardware maintenance contracts.

Responsible for the purchasing and managing 200+ MS Windows Server licenses, 1000+ CALs and desktop licenses, along with 3rd party server & desktop software.

Successfully passed 2 Microsoft Software Assessment (SAM) reviews.

Hands-on relocation of complex IT infrastructure for the headquarters of Landau Omahana & Kopka and built a temporary operational space in just 36 hours after Chicago River Flood disaster. HP ProLiant Servers, Desktop and laptops HP StoreVirtual SAN VMware ESXi 6 vCenter MS Windows Servers Veeam Backup / Replication Software Veeam One and PRTG Network Monitoring Zerto Disaster Recovery / Business Continuity Software Cisco Switches / Routers SonicWall TZ / NSA Firewalls / VPN Network Security SilverPeak WAN Acceleration MPLS WAN IP Flex (VolP) Fiber T1 PRI Mimecast Email Protection Services Zoom Video Conferencing Symantec Endpoint Protection ShoreTel VolP Phone System Comcast Business Class Internet and Phone Services LAN/ WAN Networking IP Routing

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