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Executive Assistant Customer Service

Ozone Park, NY
February 20, 2020

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Anita Williams

* 315-***-**** * *

Professional Executive Assistant with over 8 years of extensive experience in varied fields with reputed organizations. Combining a diverse job description of Office Management/PA responsibilities, HR/Recruitment processes, and Events Coordination.

Skills & Expertise

Calendar & Travel Management

Business Correspondence, Minutes & Report Generation

Presentation Development

Coordination & Follow-ups.

Event Management/Oversight


Analysis and Research

HR & Office Procedures

Developing Policies & Procedures

Project Proposals/Bids Administration

Procurement & Vendor Management

Customer Service & Aviation


O Levels - English Language and Accounts - London University – United Kingdom

Professional Experience

Malatesta Paladino – New York

Executive Administrative & Accounts Assistant (Dec 2018 to date)

Calendar & Travel Management.

Managing Business Correspondence.

Handling Expense Reports and Maintaining Company

Coordination and Follow Ups between Clients and Vendors.

Documentation Control (Maintaining all Project and Proposal documents updated in our files)

Project Tracking for Billing Purposes and Maintaining logs of Proposals, Change Orders and Bids.

Handling posting of Invoices for Payment Processing and Monthly Reconciliation / Balance Sheet.

Answering Telephones & Front Desk management and Managing/Ordering Office Supplies.

I-Grace - New York

(Through Agency)

Receptionist/Administrative Assistant (Temp assignment from Oct 2018 to Dec 2018)

Answering telephones.

Greeting and assisting guests.

Segregating and forwarding company emails.

Receiving and preparing couriers/messenger deliveries and mail.

Managing conference rooms bookings.

Ordering supplies.

Maintaining company logs.

Assisting the HR Manager

Amlak Finance - C-Suite - Dubai UAE

Executive Assistant to Chief Operations Officer (Feb 2014 to October 2016)

Overview: Enabled COO to become more productive by handling a wide array of executive office tasks, including efficiently managing his desk to ensure actions are timely and work progressed without halts - being prepared always by thinking two steps ahead and being abreast with all related matters at any given time- getting things done.

Coordinating between each department keeping all deliverables recorded for follow-up purposes, with emphasis on Score-Card deliverables and Project tracking, preparing correspondence/memos, and creating new processes/procedures.

Assist with building and leading a highly effective office support team by means of trainings, meetings, follow-ups. Maintain strict confidentiality with sensitive information, financial documents, and client records.

In addition to the EA role, I also assisted with Vendor Management, Policies and Procedures and served as the Project Steering Committee Secretary for their Oracle Core Banking Project.

Ecolog Energy - Dubai UAE

Executive Assistant to CEO / HR Generalist (Jan 2012 to June 2012)

Overview : Supported the highly confidential office of the CEO by Managing a diverse set of responsibilities from ordering supplies, handling extensive and intricate individual and group travel arrangements, coordination with teams and suppliers, organizing large group meetings and trainings, assisting with Business Planners and Needs and Initiatives Planners, attending meetings and taking minutes, Internet researches to managing petty cash and expense reports, and maintaining documentation.

Topaz Marine and Engineering / Executive Office - Dubai UAE

Executive Assistant to Chief Financial Officer (Mar 2011 to July 2011)

Overview: As a PA to CFO in an MNC at their corporate office, I handled highly confidential matters/documents/figures. Keeping a poised, professional and presentable appearance at all times was imperative in communicating with high-profile clients/guests and senior management.

Aviation/Customer Service Experience (10 years)

Etihad Airways / Inflight Services - Abu Dhabi UAE (2004-2009 as Deputy Cabin Manager - Premium Class)

Overview: Senior Cabin Crew in their premium class (i.e., First and Business). Within months of joining, I was promoted to their Premium Zone and served as Deputy Cabin Manager overseeing the safety and service of the premium class, supervising the Premium Zone crew, and serving the Flight Deck Crew.

Emirates Airlines / Airport Services - Dubai UAE (2002-2004 as Airport Service Officer / Emirates Baggage Services)

Overview: My major contribution here was in helping set up Admin systems and processes, studying the baggage delivery trend and using it to help cut company cost by a considerable margin, created an automated rostering program which assisted the Supervisors in scheduling their team members.

Emirates Airlines – In-flight Services - Dubai UAE (2000-2001 as Stewardess II - Economy Class – In-flight)

Overview: Handled challenges such as, medical emergencies, technical situations, and customer complaints inflight. This role required exceptional people’s-skills, teamwork, communication skills, time management and personal presentation.

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