Marshall Jones

**** ******* *****, ****** ***, Florida 33157

786-***-**** adbv6j@r.postjobfree.com

Professional Summary: An experienced leader in obtaining organizational goals through effective streamlined processes, resulting in efficiently achieved outcomes.

Professional Experience:

Miami Dade County / WASD, Miami, FL

Account Clerk / Miami Dade Water and Sewer 08/2016 – Current

Prepare PLC vouchers for payment.

Balance customer accounts.

Charge cost item to cost journal.

Capture necessary backup documentation for Lien Process.

Submit Lien documents to court.

The Transplant Institute JMH/UM, Miami, FL

Patient Finance Specialist 11/2009 - 09/2015

Assist in day-to-day operations of Pre-Transplant outpatient visits.

Obtain demographical information.

Obtain insurance authorization.

Collect cash payment at point of sale.

Schedule patients in ESM program for follow-up visit.

Educate patient of Rights and Responsibilities.

Obtained required signatures for Consent for Treatment.

The Transplant Institute JMH/UM, Miami, FL

Supervisor, Transplant Finance 1/2008 -11/2009

Responsible for seven line employees.

Prepared and submitted monthly and quarterly regulatory reports.

Served as liaison to AHCA.

Managed, recruited, and trained.

Conducted weekly coaching to discuss emerging topics and to promote employee development

Improved complaint resolution to 3%.

Developed quarterly reporting and auditing tool to attain organizational goal of 100% timeliness and 95%

accuracy rate.

Developed efficient and effective clinic model for patient flow.

Jackson Memorial Hospital, Miami, FL

Acting Administrator, Patient Financial Services 4/2007-12/2007

Conducted internal focused audits to ensure compliance with the Agency for Health Care Administration

and the Centers for Medicare & Medicaid Services.

Analyzed and submitted marketing and advertising content to CMS and AHCA.

Monitored agent and broker activities to guarantee best practices are modeled.

Worked collaboratively with HR Department to ensure timely complaint resolution of Grievances and

Appeals.

Developed audit reports to identify areas of non-compliance and conduct trainings to mitigate risks, which

attributed to successful Accreditation.

Implementation of cash collection.

Facilitated five systems conversions.

Associate Administrator, Patient Financial Services 2/2007-12/2007

Facilitated daily activities of 9 supervisors of the Performance Guarantee Groups, and 108 line staff which

maintained an overall quality assurance rate of 100%.

Oversight of all aspects of staff recruitment, training and development, performance, evaluations,

progressive discipline, payroll, and attendance.

Served on Strategic Planning Committee and Medicaid Planning Committee

Developed and implemented cross training, which increased productivity by 11%

Established first team “Dress for Success” initiative to promote professional development, which led to 73%

customer service satisfaction rate.

Patient Finance Supervisor, Patient Financial Services 6/2004-2/2007

Lead 24 Patient Access Service employees for production.

Responsible for scheduling employees for daily operation.

Responsible for timecard reporting.

Resolved issues as needed.

Education:

Bachelor of Science, Business Administration, (expected 2020)

American Intercontinental University, Schaumburg, IL

Associate of Science, Business Administration, (86-89)

Miami Dade Community College, Miami, FL

Community Involvement:

Seminole Masonic Lodge #291.

Sweet Home Missionary Baptist Church.

Children & Youth Life Foundation.

Software Skills:

Proficient in all Microsoft programs. CCBPROD, Cerner, Siemens, Epic, Ottr, Emdeon, PAT, Availity, Care, Windows, Dos.

Professional References:

Sandra Sears 786-***-****

Yolanda Sorondo-Gonzalez 305-***-****

Brian Palmer 786-***-****

Contact this candidate