Judy K. Ward

**** ****** *****, ************, ** 46237 •Phone: 317-***-****

E-Mail: adbv64@r.postjobfree.com

OBJECTIVE

Seeking long-term, intellectually stimulating and challenging position that utilizes my extensive knowledge and successful experience within the areas of developing, designing and delivering high quality, interactive and engaging training materials; leadership and team building; sales and marketing; adult education; healthcare, management, public relations, and interactive learning to advance the quality and value of the organization.

PROFESSIONAL PROFILE

• Exceptional educational background to include instruction, program and curriculum

development, design and implementation of teaching products utilizing technology in the

classroom and innovative new methods, able to engage and motivate learners to achieve

and succeed; strong administrator and student advocate capable of managing and

directing multiple projects simultaneously.

• Extensive experience in the Healthcare sector ranging from emergency, trauma and

critical care to laboratory procedures and various types of insurance coverage products.

• Outstanding capacity to multi-task: manage numerous, often competing priorities with

skill while fostering the provision of superior customer service and/or patient care.

• Motivated achiever with demonstrable ability to function effectively as a team player,

coach, or assistant as well as working independently to achieve objectives and goals.

• Proven project manager who coordinates communications, information, and highly

skilled professionals to meet strategic planning/long-range planning goals and evaluate

progress while assuring smooth, efficient projects and activities.

• Influential interpersonal communicator, negotiator, and speaker with excellent written

and verbal skills who can deliver effective presentations, consult on various topics, and

maintain collaborative relationships with all levels of business partners and stakeholders.

• Innovative and stimulating educator dedicated to learning, and student success.

• Highly detail-oriented team-member committed to ensuring accuracy, timeliness and completeness of projects, content, activities, patient care, and staff development and recognition.

AREAS OF EXPERTISE

• Customer Satisfaction • Persuasion, and

• Strong Problem-Solving Skills Communication

• Strategic Planning • Engaging and Interactive Training Style

• Organizational Design and Development • AGILE and SCRUM Management

• Productivity and Efficiency Improvement • Project Planning/Execution/Budgeting

• Project Needs Assessment • Total Quality Management

• Negotiating and Closing Complex Projects • Building, Managing, and Motivating Staff

to Higher Levels of Achievement and

Development

J. Ward – Page Two

HIGHLIGHTS OF PROFESSIONAL EXPERIENCE

Member Experience Designer II/ Trainer, Anthem, Inc., Indianapolis, IN, 2013 – 2019

• Course development, design and delivery in the areas of numerous computer software programs and platforms, Medicare and Private Exchanges Customer Service, Enrollment and Billing, Claims, Benefits, and Member and Provider Service.

• Development and delivery of 1-10-week New Hire customer service training with delivery to nearly 1000 associates and over 5000 hours of instructor-led course material.

• Certified Anthem Trainer in over 20 different software platforms and system while serving as a “SWAT” Trainer. Is also AGILE/SCRUM Fundamentals Certified.

Exceptional communication skills and ability to build relationships between front-line associates, operations management, training content teams and corporate shareholders.

Range Safety Officer/Sales Associate, Shoot Point Blank, Indianapolis, IN 2018 – Present

• Proficient in product knowledge, selling skills, customer service, and operations.

• Commitment to the mission of Shoot Point Blank by promoting responsible firearm

ownership and usage through an engaged, honest, and knowledgeable team effort.

• Demonstrates excellent customer service skills, is curious, honest, hardworking,

adaptable and both a team player and a team builder.

Corporate Educator/Trainer, Dynamic Medical Practice Services-Franciscan St. Francis Immediate Care Center Network, 2011 – 2012

• Responsible for educating Immediate Care Center managers, physicians and staff about Company Policies and Procedures, appropriate use of medical equipment, CLIA-Waived and Moderate Complexity laboratory testing procedures, medical surgical procedures, practice management and electronic medical record systems.

• Conducted routine performance audits to ensure the Company and staff conform to policies and procedures

• Delivered orientation training classes, refresher courses and recertification classes for seasoned employees in various medical procedure and testing methodologies

• Developed online learning modules for additional staff training, greatly reducing overall education budget

Program Co-Chair, Associate Professor, Medical Assisting Department, Ivy Tech Community College, Indianapolis, IN, 2000 - 2010

• Design and implementation of new Technical Certificate programs in the areas of Physician Office Laboratory Testing and Electrocardiography. Served as Phlebotomy Certification Program Coordinator.

• Marketing and personal recruiting efforts resulted in 116% graduation rate increase

• Achievement of 100% national board pass rates in all Medical Assisting program tracts

• Courses primarily taught: Anatomy & Physiology, Medical Terminology, Phlebotomy, Medical Laboratory Procedures-Basic and Advanced, Medical Assisting Clinicals I & II, Pathophysiology of Human Disease, EKG I & II, Coding and Billing, and Medical Office Administration.

J. Ward – Page Three

Paramedic/Unit Clerk - Emergency Department, Intensive Care, and Operating Room/Laboratory Assistant/Phlebotomist, Winona Memorial Hospital, Indianapolis, IN, 1994-2001

• Provided emergency care for patients presenting to the emergency department including triage, direct patient care, advanced cardiac life support procedures, and medication administration

• Prepared patients for surgical procedures, initiated and maintained intravenous therapy, completed history and physical documentation, operated 12-lead EKG, collected and transported laboratory specimens

• Evening Team Lead of IV Team and EKG Administration

EDUCATION

• Master of Education – Instructional Design and Technology, Full Sale University, Winter Park, FL (Anticipated graduation 2020)

• Bachelor of Science – Telecommunications, Ball State University, Muncie, IN, 1993

• Medical Assisting Program, Ivy Tech State College, Indianapolis, IN, 2003

CERTIFICATIONS, LICENSES, AND PROFICIENCIES

Certifications:

• Certified Facilitator – Strategies for • NRA Certified Range Safety Officer Student Success – The Pacific Institute • Virtual Classroom Instructional

• Certified Medical Assistant – CMA (AAMA) Designer Certification - InSync

• BLS Instructor – American Heart Association • Flipped Classroom Design Certification

• TB Instructor Trainer – American Lung • Assessment Development Certification -

Association InSync

• DOT/BAT Testing Technician • AGILE/SCRUM Fundamentals Certified

• Certified National - Phlebotomy – PBT(ASCP)

PUBLICATIONS, PROJECTS, ACKNOWLEDGEMENTS

• Session presenter, Order of the Draw: Fact or Fiction?, Indiana State Convention of the American Association of Medical Assistants, 2010

• Co-Author, Medical Terminology – Language for Healthcare, 3rd Edition, McGraw-Hill Publishers, 2010

• Medical Session Keynote Speaker, “Teaching in the Wii Age: Using Technology to Reach Today’s Students, Ohio Association of Private Colleges and Schools, 2009

• Primary Subject Matter Expert/Developer – ActivSim Project for McGraw-Hill Higher Education; first-ever, internet-based, interactive simulator to teach Medical Assisting skills and competencies, 2008

• Primary Subject Matter Expert/Developer – LearnSmart – Medical Terminology Project for McGraw-Hill Higher Education; interactive, internet-based study tool for learning Medical Terminology, 2007

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