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Medical Assistant Customer Service

South Jordan, UT
February 20, 2020

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Desiree Gillett

Personal info

Phone: 385-***-****

Address: **** **** *** *****, ******** Grove, UT 84062 Professional Summary

Motivated and adaptable team player, leader, and customer sale support offering years of success in customer service and support along with collection skills. Detail-oriented, energetic professional dedicated to the development of solutions to successfully provide great sale support and customer support.

Employment history

Credit/Collection Specialist, Novell. Prove, Utah

Feb. 2018 – Jan. 2020

Provide technical support and services for scientists and engineers working in fields such as agriculture, environmental science, resource management, biology, and health sciences.

Collect information about individuals or clients, using interviews, case histories, observational techniques, and other assessment methods.

Monitor use of data files and regulate access to safeguard information in computer files.

Collection of accounts past 90-120 days. Overseen 325 accounts.

Provide assistance for customers with special billing requests.

Calculate and quote charges for services such as long-distance connections.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.

Answer questions about product features and benefits.

Prepare documents such as representation contracts, purchase agreements for our software.

Investigate clients' financial and credit status to determine eligibility for financing. Clinical Relations Specialist, Innogen Genetics. Salt Lake City, Utah Feb. 2015 – Dec. 2018

Counsel or aid family members to assist them in understanding, dealing with, or supporting the client or patient.

Established compatibility with third party software products by developing programs for modification and integration.

Follow ethical codes that protect the confidentiality of information.

Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.

Kept detailed records on the use and/or damage of stock or stock handling of genetic swabs.

Collect body tissueblood, urine, or other body fluids for examination and analysis.

Participate in the development of study protocols including guidelines for administration or data collection procedures.

Provided clients with detailed instructions on how to fill out intake forms.

Communicated with patients through chat, email and zoom

Sales Force-Software

Medical Assistant/Billing Specialist, St. Marks Family Practice. West Valley, Utah Feb. 2011 – Jan. 2015

Maintain and follow standard quality, safety, environmental and infection control policies and procedures.

Develop individual treatment plans and strategies.

Collect medical histories and general health and life style information from patients.

Advise patients about recommended courses of treatment.

Obtain and record patients' medical histories.

Arrange for diagnostic x-rays to be taken.

Phone pharmacy’s for patient’s prescriptions for antibiotics or other medications.

Administer drugs, orally or by injection, or perform intravenous procedures under a physician's direction.

Attend training classes to maintain certification licensure, keep abreast of new developments in the field, or maintain existing knowledge.

Record patients' medical information and vital signs.

Maintain accurate, detailed reports and records.

Monitor, record, and report symptoms or changes in patients' conditions.

Conduct specified laboratory tests.

Prepare rooms, sterile instruments, equipment, or supplies and ensure that stock of supplies is maintained.

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

Record patients' medical history, vital statistics, or information such as test results in medical records.

Explain treatment procedures, medications, diets, or physicians' instructions to patients. Education

Eagle Gate, Sandy, Utah

Associate of Science, Nursing, Jun. 2013

Western Nebraska Community College, Scottsbluff, Nebraska Associate of Applied Science, Business, May. 1995

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