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Manager Customer Service

Location:
Al Ain, Abu Dhabi Emirate, United Arab Emirates
Salary:
5000
Posted:
February 20, 2020

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Resume:

CV

E s r a a

I b r ahim

Organized and dedicated Administrative Assistant with

proven track record of providing exceptional customer service. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Accomplished Administrative Support professional

practiced at addressing all facets of business office needs, including file and document management, inventory

allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Offering diplomatic and professional communication, strong time management and multitasking expertise.

P R O F I L E

M a n a g e m e n t

I n f o r m a t i o n S y s t e m

C O N T A C T

0 5 5 7 3 3 0 1 9 6

E s r a a . s a l a h . i b r a h i m @ g m a i l . c o m

https://www.linkedin.com/in/esraa-

ibrahim-a420621a2/

Hili Al Naifa, Street 1, House 55, Al Ain

City, Abu Dhabi, UAE

E X P E R T I S E

M i c r o s o f t o f f i c e

G R A P H I C D E S I G N

P r o j e c t M a n a g e m e n t

E - M a r k e t i n g

A c c o u n t i n g

W O R K E X P E R I E N C E

Quality Monitor/ Apr 2016 – Jul 2 016

Antoniou Bros. Co.

Work to check the product and ensure that it meets the required standards, Develop plans and methods of testing the products to ensure their quality, Inspecting problems and errors in products, knowing the causes and trying to find solutions, Submit reports of all product problems to the division manager, Send suggestions that raise the quality of products. Production l ine supervisor / S ep 2016 – Dec 2 016 Sahinler Egypt

Follow-up and supervision of personnel training procedures, Setting daily, weekly and monthly goals and informing them of the employees, Organizing work progress by defining responsibilities and preparing shift schedules, Submit performance reports periodically to determine the extent to which the objectives are achieved, Ensure safe use of equipment and schedule regular maintenance.

Assistant Office Manager/ Oct 2017 – Aug 2018

Bower for Engineering and Energy

Allocating company funds in relation to expected expenses (salaries, increments, loans), Liaise between managers, customers and employees, Develop strategies for better workplace efficiency and goal achievement, Maintaining cash register by performing accurate calculations, Writing paperwork and creating an inventory of all sales operations, Hire, train, schedule and manage employees in daily tasks, Assist the General Manager as directed.

P R O F E S S I O N A L S K I L L S

Strong technical skills Willing to learn and

Interpersonal and work longer hours.

communication skills Team working skills

Management and

leadership skills.

Organization and

time management

E D U C A T I O N

Bachelor i n Management Information Systems /

Sep 2015 – J u n 2 0 1 9

Abu Q i r H i gher I n s t i t u t e f o r Computer and i n f o rmation s y s t em

Specialized computer and programming specialist in the field of administrative sciences, systems and database analysis and design, program development management and information center management, and the integration of specialization between information technology solutions and administrative operations for project implementation. We focused in this field on the information provided by the computer system to help programs, projects and administrative processes in defining the organization's goals for applying and developing information technology and using it in administrative work. We studied how to be a bridge or a link between management and specialists in the technical aspects, it is he who understands the common language between technicians and administrators in the organizations and makes them work in harmony and understand each other.

T r a i n i n g c o u r s e s

Strategic Planning Liaising skills with

Client, contractor

and consultants

2 - N e t w o r k i n g C C NA s e c u r i t y 2 1 0 _ 2 6 0 / N o v 2019 C r e a t i v e G r o u p A l e x B r a n c h

1 - N e t w o r k i n g C C NA r o u t i n g & switching 2 0 0 _ 1 2 5 / O c t 2 0 1 9 3 - N e t w o r k i n g MCSA ( 7 0 _ 7 4 0 &7 0 _ 7 4 1 &7 0 _ 4 7 2 ) / D e c 2019 C r e a t i v e G r o u p A l e x B r a n c h

C r e a t i v e G r o u p A l e x B r a n c h

4 - I T I L f o u n d a t i o n v 3 / J a n 2 0 2 0 C r e a t i v e G r o u p A l e x B r a n c h



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