Insurance Customer Service

E D U C A T I O N

NOTARY PUBLIC

National Notary Association

2019

Commission# GG 300747

Expires: 02/11/2023

CERTIFIED NURSING

ASSISTANT

Caps Care Academy

2012

ASSOCIATE DEGREE

Palm Beach State College

2005 - 2007

P R O F E S S I O N A L E X P E R I E N C E

PAYABLES / COLLECTIONS / INSURANCE VERIFICATION / AR / FRONT DESK Palm Beach Pediatrics Boynton Beach 2012 – 2019

Receive and verify invoices for services received.

Manage weekly check runs.

Prepare vendor, insurance and patient checks for mailing.

Matching monthly credit card transactions with receipts.

Responsible for reducing delinquent patient account balances.

Set up monthly payment arrangements and payment plans.

Contact parents via phone and mail regarding outstanding balance on account.

Prepare account to be sent to outside collection agency.

Posted and edited new patient charges. Processed and mailed out all refund checks for patients and Insurance Company. Verified patient balances prior to appointment arrival. To ensure collected. Followed up with parent in the event balance was not collected.

Worked rejected claims from clearinghouse daily.

Reviewed patient bills for accuracy and completeness and obtained any missing information, Knowledge of insurance guidelines especially Medicare and state Medicaid, Followed up on unpaid claims within standard billing cycle time frame.

Called insurance companies regarding any discrepancy in payments, identified and billed secondary and or tertiary insurance.

Verify patient insurance prior to arrival in office.

Contact insurance guarantor regarding any insurance issue before appointment.

Greeted patients when they entered the medical office, answered telephones, and respond to and sent faxes, gathered information from patients upon patients' arrival by having them fill out forms, scheduling clients for upcoming doctor visits, also receive patient payments, record them in a database and provide receipts to patients. HOUSE KEEPING / SCHEDULER Acts Retirement Home Boca Raton 2009 – 2012

Scheduled resident appoints as needed, did walk through to make sure all assigned areas were in a clean and sanitary condition.

Listened and responded to resident’s queries and requests, also maintained clean storage area for equipment and supplies.

Insured the stock of the cleaning supplies as needed. A professional with over 10 years’ experience

in customer service. Highly competitive, self-

starter who is organized disciplined, and goal

oriented. Enthusiastic, resourceful and

trainable. Excellent communication skills and

the ability to establish rapport with others.

S K I L L S

PROFESSIONAL

Detail Oriented

Strong Communication Skills

Strategic Planning

APPLICATIONS

Windows Operating

System

Microsoft Suites

Office Practicum

Athena

A D R I E N N E D A R G I S

B I L L I N G

S P E C I A L I S T

(561) 889 - 2138 *********@*****.*** Greenacres

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