JUDY CLAYBOURNE
adbv1j@r.postjobfree.com
Capital Markets, Financial Services Operations Consultant
Challenge Driven, Results Oriented with Strong Analytical, Organization & Communication Skills
Ability to Prioritize Projects in a High Volume, Deadline Driven Environment
Precedence for Training 50 Professionals During Course of Career
Meticulous, Adaptive Self Starter who is both Self Sufficient and a Highly Effective and Supportive Team Member
Employment History:
DraftKings, Hoboken, NJ Sep 2018 – Jan 2019
Customer Service and Data Entry Specialist
Identifying and assessing customers’ issues and concerns in a timely manner via e-mail and online chat
Responding to various customer inquiries in a fast-paced environment
Developed a strong and thorough knowledge of the company’s products and services
Consistently provide oral and written communications with customers while being detail-oriented, highly organized and proactive
Excellent at problem solving, being a self-starter, working both independently and within a team
Expertise with the Zendesk ticketing processor system
Rock Hill Public Schools, Rock Hill, SC Apr 2018 – May 2018
Substitute Teacher
Worked with various schools in York County and taught and monitored students from Kindergarten to 8th grade.
JCPenney, Rock Hill, SC Nov 2017 – Jan 2018
Sales Associate
Kept selling floors stocked with merchandise
Operated cash registers, managed financial transactions and balanced drawers
Provided outstanding customer service
Centerplate, Greenville, SC Apr 2016 – Aug 2017
Cash Room Cashier
Registered and assigned clients with the best suited tax advisor for their needs
Performed a variety of operational and accounting functions in support of internal customer service
Responsible for sorting large amounts of cash, calculated and verified amounts for Bon Secours vendors
Ability to work independently or with a team in a highly stressed, fast paced environment
H&R Block, Greenville, SC Jan 2016 – Apr 2016
Client Service Professional
Registered and assigned clients with the best suited tax advisor for their needs
Set up and confirmed client appointments
Reminded clients of all documents needed to prepare their tax returns
Processed client payments for services rendered by H&R Block tax professionals
Substitute Teacher, Savannah, GA Apr 2014 - Sep 2014
Worked at various schools throughout Chatham County and taught and monitored students from Kindergarten to 8th grade
JPMorgan Chase, Brooklyn, NY Oct 2011- Feb 2012
Research Analyst – Loan Modification Department
Researched, escalated and resolved Foreclosure Lookback project, first mortgage loan and/or home equity account - related issues
Reviewed loan servicing files and supporting documentation to validate or invalidate claims
Processed specialized documents in support of client resolution
Partnered with management throughout the organization to resolve issues quickly and
efficiently
Utilized multiple proprietary systems to research issues
Recognized by upper management for the quality of work I researched and documented
Neighborhood Housing Services of New York City, Inc., New York, NY Jul 2010 - Oct 2011
Mortgage Loan Servicer - Loan Fund Operations
Assistant to the Director of Loan Fund Operations Department
Delivered mortgage documents to the New York City Department of Finance, Division of Land Records, and Office of the City Register to expedite the recording on ACRIS
Prepared mortgage/lien satisfactions which were reviewed by the Director of Loan Fund Operations and approved by the CFO and/or CEO
Conducted loan on-boarding of newly created loans to servicing company
Analyzed loan payment histories and related loan servicing issues
Received, reviewed completed second mortgage packages (documents & checks) from branches
US Trust Corporation/Bank of America Merger, Jersey City, NJ Aug 2005 - Apr 2008
Analyst - Securities Custody Services
Performed reconciliation of cash and securities on investment advisory accounts for management
Processed cash data and trade authorization entries
Communicated cash and security breaks to appropriate departments for resolution
On a daily basis, reviewed 50 accounts to ensure best practice quality control
Processed data entries, including dividends, interest and trades, all approved by the vice president
Volunteer Work: Fresh Air Fund, International Center, Big Apple Greeter, Open House New York
Certifications: Kelly Educational Staffing Substitute Starter Program – GA Mar 2014
Education:
Saint Peter’s University, Jersey City, NJ 2008
B.S., Business Administration