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Jersey City, NJ
February 20, 2020

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Capital Markets, Financial Services Operations Consultant

Challenge Driven, Results Oriented with Strong Analytical, Organization & Communication Skills

Ability to Prioritize Projects in a High Volume, Deadline Driven Environment

Precedence for Training 50 Professionals During Course of Career

Meticulous, Adaptive Self Starter who is both Self Sufficient and a Highly Effective and Supportive Team Member

Employment History:

DraftKings, Hoboken, NJ Sep 2018 – Jan 2019

Customer Service and Data Entry Specialist

Identifying and assessing customers’ issues and concerns in a timely manner via e-mail and online chat

Responding to various customer inquiries in a fast-paced environment

Developed a strong and thorough knowledge of the company’s products and services

Consistently provide oral and written communications with customers while being detail-oriented, highly organized and proactive

Excellent at problem solving, being a self-starter, working both independently and within a team

Expertise with the Zendesk ticketing processor system

Rock Hill Public Schools, Rock Hill, SC Apr 2018 – May 2018

Substitute Teacher

Worked with various schools in York County and taught and monitored students from Kindergarten to 8th grade.

JCPenney, Rock Hill, SC Nov 2017 – Jan 2018

Sales Associate

Kept selling floors stocked with merchandise

Operated cash registers, managed financial transactions and balanced drawers

Provided outstanding customer service

Centerplate, Greenville, SC Apr 2016 – Aug 2017

Cash Room Cashier

Registered and assigned clients with the best suited tax advisor for their needs

Performed a variety of operational and accounting functions in support of internal customer service

Responsible for sorting large amounts of cash, calculated and verified amounts for Bon Secours vendors

Ability to work independently or with a team in a highly stressed, fast paced environment

H&R Block, Greenville, SC Jan 2016 – Apr 2016

Client Service Professional

Registered and assigned clients with the best suited tax advisor for their needs

Set up and confirmed client appointments

Reminded clients of all documents needed to prepare their tax returns

Processed client payments for services rendered by H&R Block tax professionals

Substitute Teacher, Savannah, GA Apr 2014 - Sep 2014

Worked at various schools throughout Chatham County and taught and monitored students from Kindergarten to 8th grade

JPMorgan Chase, Brooklyn, NY Oct 2011- Feb 2012

Research Analyst – Loan Modification Department

Researched, escalated and resolved Foreclosure Lookback project, first mortgage loan and/or home equity account - related issues

Reviewed loan servicing files and supporting documentation to validate or invalidate claims

Processed specialized documents in support of client resolution

Partnered with management throughout the organization to resolve issues quickly and


Utilized multiple proprietary systems to research issues

Recognized by upper management for the quality of work I researched and documented

Neighborhood Housing Services of New York City, Inc., New York, NY Jul 2010 - Oct 2011

Mortgage Loan Servicer - Loan Fund Operations

Assistant to the Director of Loan Fund Operations Department

Delivered mortgage documents to the New York City Department of Finance, Division of Land Records, and Office of the City Register to expedite the recording on ACRIS

Prepared mortgage/lien satisfactions which were reviewed by the Director of Loan Fund Operations and approved by the CFO and/or CEO

Conducted loan on-boarding of newly created loans to servicing company

Analyzed loan payment histories and related loan servicing issues

Received, reviewed completed second mortgage packages (documents & checks) from branches

US Trust Corporation/Bank of America Merger, Jersey City, NJ Aug 2005 - Apr 2008

Analyst - Securities Custody Services

Performed reconciliation of cash and securities on investment advisory accounts for management

Processed cash data and trade authorization entries

Communicated cash and security breaks to appropriate departments for resolution

On a daily basis, reviewed 50 accounts to ensure best practice quality control

Processed data entries, including dividends, interest and trades, all approved by the vice president

Volunteer Work: Fresh Air Fund, International Center, Big Apple Greeter, Open House New York

Certifications: Kelly Educational Staffing Substitute Starter Program – GA Mar 2014


Saint Peter’s University, Jersey City, NJ 2008

B.S., Business Administration

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