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Customer Service Teacher

Hollywood, FL, 33023
February 20, 2020

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**** ** **** ******

Hollywood, Florida 33023

Phone: 954-***-****



Seeking gainful employment as a MicroTech Specialist at Sheridan Technical Center, Hollywood, FL with the opportunity to utilize and effectively employ my skill-sets and expertise to enhance the processes, procedures and protocols utilized to manage the administrative processes associated with Testing and Evaluation with the context of your distinguished learning community.


Bachelor of Science-Information Technology/Management June 2004

American InterContinental University Weston, Florida.

Professional Development/In-Service Training-(Broward County School District)– (Server Admin, Pinnacle Admin, Pearson, FSA, Certiport, Canvas, Microsoft Outlook Admin, Microsoft Office, Lan-School Admin., Power-Point and Customer Service)


Micro-Technology Specialist/ Technical Liaison, Hallandale, FL. 2003 – Present

(School Board of Broward County of Fort Lauderdale Florida)

•Repair, troubleshoot, assemble or update of over 150 computers on a daily basis.

•Manually set-up computer systems to facilitate the teaching and learning process.

•Communicates with individuals by phone and email to solve technical problems

•Stays abreast of current trends and technology and makes recommendations that will help my school keep up with district technology standards in the state of Florida.

•Adapt quickly to changing circumstances, new standards, and requests by the administration, district, or state.

•Repair and replace the computer peripheries.

•Revise the configuration of the system and install the desired hardware/ software

•Evaluate the performance of computers and identify the areas failing the quality standards in respect of efficiency, speed and accuracy.

•Perform installations, upgrades and reimaging of computers when necessary.

•Supervise and maintain accurate school-wide technology inventory database.

•Maintain functional computing environment by readily identifying network requirements; installing upgrades; monitoring network performance.

•Oversee network, file servers and Avaya network phone system.

•Acts quickly in crisis situations so the company can resume normal operations as soon as possible

•Ability to read, analyzes, and interprets general technical procedures, district regulations, or state regulations.

•Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.

•Assist with creating or approving testing schedules and procedures for the school (consistent with district and state policies).

•Working with staff to ensure that necessary secure browsers are installed and any other technical issues are resolved.

•Monitoring testing progress during the window and ensuring that all students participate, as appropriate.

•Addressing testing issues, as needed.

•Facilitator of professional development and training related to testing, evaluation and technological integration for the 21st century student learner.

•Reporting all potential test irregularities and improprieties

to the district office, Pearson, FSA, Certiport.

Mental Behavioral Technical, Fort Lauderdale, FL. 2011 – Present (Henderson Behavioral Health)

• Work with psychiatrists, psychologists, social workers, counselors and therapists

• Help patients reach goals established in their individualized therapeutic plan for their care. This involves working on goals in personal care, independent living, health care, and social, recreational and employment activities.

• Have close contact with patients, helping keep track of their progress toward goals as well as barriers to reaching goals as well as the emergence of new goals and/or therapeutic targets,

• Work with mentally, developmentally, or emotionally impaired individuals on a daily basis.

Substitute Teacher, Hollywood, FL. 2001 - 2003 (McNicol Middle School/Broward County School District)

• Implemented lessons for grades 6-8 in various disciplines and provided continuous instruction in the absence of the regular classroom teacher.

• Served as a regular and consistently dependable substitute at one primary location.

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