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Customer Service Representative

Location:
Lagos, Nigeria
Posted:
February 20, 2020

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Resume:

Chris Eromosele Ijogbe

+234**********

*A Umunya Street, off Alidada

Okota, Lagos Nigeria

adbv0h@r.postjobfree.com

A highly innovative, confident and motivated individual with exceptional multitasking and organisation skills. Able to communicate effectively and sensitively with clients. Excellent client facing skills and the ability to work closely with other team members.

Ready and qualified for the next stage in a successful career and looking forward to making a significant contribution as an innovator, team member and a motivator.

Work Experience

Customer Service (Supervisor) Sept 15 till date

United Bank for Africa

Maintaining record of customer’s instructions and documentation

Carrying out reconciliation of physical stock in comparison to system stock records (Debit and Prepaid Cards, Cheque books, Secure Pass)

Cross selling of Bank’s Products and Services to best suit Customers

Monitoring of E-channel services at the Branch i.e ATM maintenance and functionality Farm Supervisor Sept 2013 – Sept 2016

Ephphantha Farms

Record keeping and account reporting monthly

Liaise with other departments (store, accounts, admin) to create a seamless working relationship and continually enhance team performance.

Inventory monitoring

Collections Clerk Supervisor Sept 2012 – Sept 2013 Phronex Medical

Writing of reports based on clients and services rendered weekly, monthly and quarterly

Operate as the lead point of contact for matters specific to customers Education

BSc. Human Physiology– Ambrose Alli Univeristy - Jan 2008 – Jan 2012

SSCE – ECWA Baba Alhamdu Secondary School Kano - 1999 - 2005 BioDATA

Date of birth: 7th March 1989

Sex: Male

Marital status: Single

Nationality: Nigerian

key Competencies

Able to manage escalations, issues and risks.

Experience of dealing with emotional and stressful situations.

Can motivate others through effective communication skills.

Able to deal with hostility in the form of verbal and physical aggression.

Ability to work independently in busy environment.

Highly developed dexterity, co-ordination and palpation skills for assessment.

Fully aware of fire, health & safety and other departmental policies.

Flexibility to work weekends on rotational basis.

Excellent working knowledge of Microsoft office, Corel draw, Content management systems Hobbies and Interests

Soft music

Meeting people

Cooking

Research

Reading

References

Further references attesting to professional expertise are available upon request.



Contact this candidate