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Supply Chain Management

Greensboro, NC, 27401
February 19, 2020

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Tom Brouillette

*** * *** ** *** 2A Mobile 404-***-****

Greensboro, NC 27401


Senior Leadership Position in Information Technology

Supply Chain Management – Warehouse/Transportation Management, Retail, Direct-to-Consumer Fulfillment, eCommerce, CRM, PMO, Reverse Logistics

Respected business and technical leader with prominent 25+-year career delivering strategic enterprise solutions in the Supply Chain, eCommerce, CRM, B2B and B2C and manufacturing domains. Experienced in developing RFP along with response to RFP, including the evaluation and selection of the most appropriate proposal to meet the objectives. Proven track record of delivering solutions bridging the gap between strategic objectives of business and available tools and technology. Recognized for successful strategy development and delivery of Supply Chain Management, eCommerce, B2B, B2C, CRM, aerospace, manufacturing and healthcare initiatives. Strengths in understanding the business requirements and strategy and then highly creative in defining a solution that takes advantage of operations, business acumen and technology to define the most appropriate and cost effective solution. Strengths in matching technology capabilities to operational objectives in the most efficient method to quickly deliver a high value solution. Proven success creating high-performance cross-functional teams.


●Supply Chain Management

●Transportation Management

●Warehouse Management, including Inventory Management

●Business Partner Integration, including major transportation carrier systems

●eCommerce Order Management and CRM (B2B, B2C)

●Automated Storage and Retrieval Systems

●Reverse Logistics/Returns Handling

●Business Process Analysis and Mapping (BPM)

●System Development Life Cycle (SDLC), (Iterative and waterfall)

●Strategy develop and execution

●RFP development, evaluation, response and solution development

●RFP response and solution development

●Program & Project Management (PMO)

●New site and client business solution implementations

●Financial (P&L) Management & Control Leadership & Team Development

●Client & Vendor Management

●Solution Architecture & Data Modeling

Career Highlights

●Successfully delivered or in process of delivering more than 11 major new site start-ups or conversions over 4 year period for major third party logistics provider. These start ups ranged from government DoD manufacturing, to aerospace, to industrial manufacturing, to retail, food services, major appliance return centers and finally healthcare supply chain solutions.

●Developed Supplier Performance Management solution for Ricoh Services to offer to their clients. This solution delivers supply chain inbound visibility, actionable event management, expense recovery capabilities and individual scorecards to support a continuous improvement program as part of a client’s vendor compliance program. This solution utilizes BPM tools to effectively manage the inbound shipments through exception management and improve the quality and performance of both the process and the product from the suppliers. This initiative included developing the appropriate sales material, marketing program and supported sales activities in marketing the solution to external business clients, including proposal responses.

●Delivered strategy to improve direct-to-consumer fulfillment process and systems (eCommerce, B2C) for major retailer working with Commerce Hub and Infosys Consulting. Established a world-class model that leverages existing and new web technology to create a more agile and flexible base to support the business requirements and prepare for future expansion.

●Directed successful WMS software evaluation and selection process supported by Accenture, Kurt Salmon Assoc, and Sedlak. Selected Manhattan Assoc software

●Program management (PMO) for the software initiative to support new direct to consumer (B2C) distribution center. Implemented software from McHugh Freeman. Delivered improved volume throughput and reductions in the cost to fill customer orders.

Included B2C order fulfillment, a warehouse management system, reverse logistics and CRM applications.

Multi-function team made up of external consultants from Accenture and Kurt Salman, software vendors McHugh Freeman, internal technical, internal business. Required extremely high level of effort and coordination to plan and focus the delivery effort successfully.

●Directed successful delivery of four major initiatives to outsource application support activities to third party, offshore partner Tata Consulting Services, Infosys and IBM and Syntel.

Reduced the cost of these activities by 50% without impacting the service level.

●Directed the successful delivery of the initiatives required to integrate a joint venture third-party eCommerce B2C business for Harrod’s department store in the US into legacy supply chain order fulfillment systems. Resulted in additional income and improved time to market for joint venture partner.

Architected a loosely coupled integration solution using secure message delivery to isolate the integration into four key points so the approach could be reused.

●Directed the successful delivery of the following initiatives resulting in reduction of problems by 60% and project delivery time and expense by 30%.

Program Management Office to improve project management and execution.

Quality Assurance improved project delivery, reduce testing times and defects.

Software release program to consolidate testing and reduce defects.

●Directed the successful delivery of a new messaging service to support communication across multiple business functions. Increased flexibility of systems and reduced effort for delivery of future projects.

●Reorganized EAI team to more effectively support the integration and implementation requirements of business critical Supply Chain B2B, B2C and eCommerce initiatives.

Architected and implemented the framework to support reusability and speed of delivery for the Supply Chain integration effort

Professional Experience

XPO Logistics (New Breed Logistics) 2012 – Present

Client Support Services and Solution Delivery

●Direct customer solution delivery activities to implement and integrate new customers to third party logistics services including warehousing, order fulfillment and transportation. Completed Five new client implementations along with a major upgrade to support a new client ERP system in 48 months.

●Direct coordination, planning, testing and implement of new client solutions.

●Direct development and delivery of software to support client warehousing and order fulfillment needs. This includes leading identification and development of software modifications to support client requirements.

●Direct continuing support activities including managing change requests, production support along with continuous improvement programs to increase value to the customer.

Monarch Supply Chain Management, LLC 2008 – 2012

President and Principal

Sterling Jewelers, Inc – Business Consultant 2011 – Present

●Lead diamond manufacturing business software selection process, including developing RFP, working with software vendors on response to RFP and demonstrate software capabilities to support requirements, negotiate contractual agreement and coordinate implementation project.

●Assessment of diamond room logistics and fulfillment capabilities, develop business requirements and road-map to deliver those requirements. Develop sizing and costing models to use in prioritizing road-map. Road-map includes the optimum sequence of delivery for individual initiatives to gain the greatest return and the earliest schedule.

Ricoh USA, Atlanta, GA – Consultant 2009 – 2011

●Delivered Supplier Performance Management solution to improve supply chain inbound visibility, actionable event management, expense recovery capabilities and individual scorecards to support a continuous improvement program as part of a client’s vendor compliance program. Solutions effectively manage integration of the inbound shipments through exception management to improve the quality and performance of both the process and integration of deliveries from the suppliers.

●Delivered sales material, marketing program and supported sales activities in marketing the solution to external business clients, including proposal responses.

The Oriental Trading Company, Omaha, NE 2008 - 2009

Supply Chain Consultant (2008 - 2009)

●Delivered strategy to improve the processing of customer (eCommerce, B2C) orders and prepare application environment for the eventual application replacement. Involved business process mapping evaluation to support increased volume, dramatically reduce the cost of fulfillment through a dynamic allocation process and provide for an Integration, Processing and Reporting layer to decouple the operational Supply Chain applications from the enterprise applications. This system strategy establishes a world-class model, creating a fluid fulfillment system that leverages existing and new technology to create a more agile and flexible base to support the business requirements and prepare for future expansion.

●Managed applications outsourcing transition to leading offshore services provider Syntel

The Home Depot, Atlanta, GA 2006 – 2008

Director Information Technology (2006 - 2008)

●Implemented the Manhattan Associates Supply Chain Management TPM and TPE modules of the TMS software to support Financial Payment Audits and provide visibility and tracking capabilities for purchase orders. Worked with IBM, Manhattan Assoc

●Partnered with value-added B2B provider, Commerce Hub and Infosys Consulting to architect and implement a framework to simplify B2B partner on-boarding. Providing a swift and cost effective method to onboard new partners and manages the integration and service levels of B2B trading partners, reducing support and on-boarding by $200k per year.

●Built organization to provide all production support, QA/Testing and infrastructure for the entire Supply Chain software portfolio. Worked with outsourcing partners to implement a Center of Excellence in the most cost effective manner to support the business objectives.

●Reorganized the Supply Chain EAI team to more effectively support the integration and implementation requirements of the Supply Chain practice. Included development of integration best practices and a development framework designed to focus on reusability and speed of delivery. Partnered with off-shore partner to develop an applications development integration delivery factory providing swift, cost effective delivery of the integration processes.

●Coordinated upgraded to direct-to-consumer B2C web-based order management (OMS – Escalate Retail)and customer relationship (CRM) and B2C fulfillment functions. This included the stabilization and enhancements to support the expanding direct-to-consumer business.

●Outsourced the application support activities to a third-party, offshore partner, Tata Consulting and IBM Global Services. These initiatives reduced the cost of these activities by 50% without impacting the business service levels.

●Directed teams supporting the document and content management services and Documentum software. This included portal software along with content and document management, storage and delivery.

QVC, Inc., West Chester, PA 2002 – 2005

Director Distribution Systems (2002 – 2005)

●Implemented procedures to prioritize and schedule client requests. Consisted of monthly meetings with key stakeholders to prioritize requests based on benefits to the business. Improved communications with the key stakeholders by opening the process and fairly prioritizing client requests and providing the appropriate level of reporting to support the process.

●Directed multi-function teams including outsourcing, internal IT and operations business teams to support the new requirements for enterprise B2C fulfillment applications

●Develop departmental budgets ($6 - $8 million annually) for manpower, hardware and software requirements.

●Developed recruiting and training plans for staff.

●Program Management (PMO) monitoring and oversight to all supply chain development projects, including vendor relationships and contract management.

Spiegel, Inc., Downers Grove, IL 1985 – 2002

Director Applications Development (1997 – 2002)

●Improved systems reliability and reduced total number of problems by greater than 20% each year. Reduction in support effort allowed team to focus more time on new development.

●Program Manager (PMO) to ensure multiple simultaneous development and support projects, including vendor relationships, to ensure business requirements achieved on schedule and within budget.

●Deliver presentations of requirements for 3 key supply chain initiatives and objectives along with the regular status and management reporting to top management, including CEO.

●Develop departmental budgets ($13 - $18 million annually) for manpower, hardware, software and training requirements.

●Developed recruiting and training plans for staff.

Areas of Business and Technical Expertise:


Supply Chain Management

Direct-to-Consumer Fulfillment (B2B, B2C)

Warehouse Management, including Inventory Management

Transportation Management

Reverse Logistics/Returns Handling

Customer Relationship Management (CRM)

Strategic Planning and Delivery

Business Analysis and Process management

Budget Planning and Delivery

Business Continuity Planning

Partner/Vendor Management

Consolidation and Re-organization

Organizational Development


Professional Services Management



Manhattan Associates – WMOS & TMS

Custom Developed DOM - Fulfillment software

Mercator – EAI software


Web based Order and Customer Relationship Management (OMS & CRM)

Business Process Modeling

Software Development Life Cycle (Iterative and waterfall)

Quality Assurance Program

Applications Portfolio Management

Applications Outsourcing

Business Continuity and Resiliency

Program/Project Management (PMO)

Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control)

Organization and memberships

Institute for Supply Management (ISM)

Supply Chain Management Professionals (SCMP)

Supply Chain Management Practitioners and Experts (SCM)

Warehouse Education and Research Council (WERC)

Kinaxis Supply Chain Community – Industry Expert

Association of Information Technology Professionals (AITP)

Supply Chain Network (SCN)

Association for Operations Professionals (APICS)

American Management Association (AMA)


Regular blog - ‘Thoughts At Large’ -

Webinar - ‘Planning & Forecasting In The New Retail Market’ -


ITSM Foundation Certificate ISO/IEC 20000

University of San Francisco, Business Process Modeling – Certificate Program

Center for Creative Leadership

Project Management Certification – AMA

Data Processing and Programming Certification Program – Sears

Canterbury University – BA Degree

Object Oriented Analysis & Design

Continuing Education – Institute for Supply Management

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