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Engineer Manager

Toronto, ON, Canada
February 19, 2020

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david ikonne

*** ***** ******, **********, *******, L7S1M5

Mobile: 416-***-**** Email:


Professional Summary

Driven IT professional with years of experience in enterprise systems and infrastructure administration seeking to use my skills within a senior, team lead, supervisory or managerial capacity to help any enterprise consistently optimize its infrastructure while maintaining a competitive edge. I have a passion for being best in class in everything I do, I’m comfortable with the rapid change that continually challenges the status quo to continually improve, and I have a relentless curiosity; a drive to think outside the box, to do things better with superior analytical and problem-solving skills, with attention to detail for any firm.


Certifications: Microsoft, VMware, CompTIA and ITIL

Computing Areas: OS, Virtualization, Cloud, Network, Storage

Infrastructure: Design, Implementation, Administration, Optimization & Maintenance

Upper Management: Leadership, Motivation, & Training

Projects: Budget, Planning & Execution

Business: Process/Procedure Improvement

Clients: Customer Service & Relationship Management

Teamwork: Agile/CanBan Work-ethic, Problem Solving & Teambuilding

Technical Toolkit

Applications & Software: MS Office 2003/2007/2010 /2013/2016 (Windows & Mac OS X)

Automation Engines: vCloud Automation Center vRealize Orchestrator

Backup Solutions: Commvault NetBackup Never Fail Symantec Backup Exec Veeam Yosemite

Client OS: Mac OSX Linux (RedHat ebian) Citrix XenApp 4.x, 6.x, 7x & Citrix XenDesktop /Citrix StoreFront

Cloud: Microsoft Azure/Azure DevOps/Vistual Studio vCloud Office 365

Databases: SQL 2014 Oracle 11c,12g PostgresSQL Oracle Apache Cassandra DB

Desktop Imaging: Acronis Image Direct Microsoft Solutions Accelerator Norton Ghost SCCM

Enterprise Anti-Virus Tools: Kaspersky Malwarebytes McAfee Trend Micro Symantec Norton

Firewalls: Fortinet Firegate Palo Alto Postini Sonic

Inventory Management Tools: Lansweeper SCCM

Mail Server Technologies: ProofPoint CarbonBlack

Mobile Devices: Apple (IPod/IPad) Blackberry Android IOS

Networking: AD DNS DHCP LDAP OpenLDAP WSUS GPO ACL’s Terminal Services

OS: Windows Server 2008/2012/2016 Exchange 2010/2013/2016/Online SharePoint 2010/2013

Printers: Xerox Lexmark Ricoh HP Dell Lanier Brother All-in-One SHARP Toshiba

Scripting: Bash CSS JavaScript HTML XHTML PowerShell PowerCLI

Security: Postini Sonic Firewall NAT/NAP WEP/WAP/WPA/WPA2 IPSEC

Source Control / Software Workflow: Perforce JIRA

Storage: Dell EMC NetApp HP 3PAR

Telecom: Nortel Avaya IP Office Lucent VOIP BES Server 4.1/5.x/10

Ticketing Systems: BMC Remedy Peregrine HEAT Help STAR Salesforce Service Now

Monitoring Tools: SolarWinds NetFlow Analyzer Manage Desktop Central Nagios PRTG LanSweeper

VPN & Remote Connectivity: Bomgar Cisco WebEx Citrix Dameware RSA Token TeamViewer

Virtualization: KVM Hyper-V VMware (ESXi/vCenter 4.x/5.x/6.x SRM/VDP/VSAN/VDI

VPN: Cisco Forticlient Global Protect Cisco AnyConnect

Professional Experience

Compugen, Richmond Hill – Systems Administrator (Oct 2017 – present)

Tasks include:

Administering/responding to alerts on the infrastructure from various monitoring systems relating to server / network health and availability (SCOM, HP SIM, SolarWinds); and participating in the resolution of incidents.

Team member responsible for implementation, maintenance, and support of Windows Servers, Linux Servers, Active Directory/LDAP, Windows Clusters, Microsoft WSUS, Microsoft File and Print Servers, Office365, Azure, VMWare, Hyper-V.

Performing in-depth troubleshooting of server hardware, software, carrier-related issues as well as analyzing and evaluating network issues.

Maintaining accurate documentation and designs of systems configurations, architecture, network and operating procedures. Maintaining system operation and providing 2nd/3rd level escalated support on IT services.

Development and maintanance of processes around systems and asset management, security, hardware, and software inventory.

Administering the unified collaboration infrastructure; and VOIP telephony infrastructure and related items i.e. phone lists, directories, extensions, DIDs firm-wide, and voice systems.

Performing system operations tasks and providing support to system operators, e.g. user provisioning/deprovisioning, moves, distribution list management, file security, ethical wall system maintenance, CAS archive mail, and Anti-virus monitoring.

Collaborate within the team to resolve SCCM and Software Center related application issues.

iA Wealth, Toronto – Systems Administrator (July 2018 – Oct 2019)

Infra engineer (3rd level Support) supporting different technologies including:

System Center (SCCM ver. 1906) Administration: OSD/Task sequence, Application/Package/Patch creation and deployment (manual/automated), endpoint protection, asset management, reporting, log (server, application, security, health, performance) reviews.

VMware Administration (vCenter): install, configure and manage vms and hosts; upgrade versions (from ver. 6.5 to 6.7)

Security Administration (McAfee ePO): unify security management across endpoints, networks, data, and compliance solutions; identify, manage, and respond to security issues and threats; define alerts and security responses; deploy client to systems; add new products as extensions

Security Administration (Dell SecureWorks RedCloak): deploy agent to all workstations and servers, review and remediate compromised endpoints.

CommVault Administration/management for media, data, backups, restores, policies, virtualization and reports

Cloud (Azure) Administration:

Cloud (Office 365) Administration: manage and monitor Office 365 services, monitor activity reports, troubleshoot and resolve issues with user access to cloud services, maintain inventory of equipment and software licenses.

Design, engineer, install, configure, support and maintain IT infrastructure including data centers, server systems, network devices, and storage systems, mission-critical and high-availability systems and services.

TEKSystems (at Chartwell), Mississauga, ON – Senior Business Support Analyst (July 2016 – March 2017)

Responsible for providing server and network infrastructure expertise to IT projects and day-to-day issues to ensure the smooth-running of all Chartwell systems in accordance with Chartwell’s IT policies and procedures. Tasks:

Assisted with maintaining server and network infrastructure (Windows 2003/2008/2012, VMware vSphere 5/5.1/5.5/6.x) day-to-day issues.

Monitored system events, resources, logs, and configured alarms (using PTRG) to maintain a healthy and reliable network.

Used system access (ACL's/Palo Alto firewall), virus management (McAfee ePO/Microsoft Security Essentials/Malwarebytes), and security patch management tools (SCOM/SCCM) to keep systems secure at the hardware and software levels.

Researched existing technologies for potential hardware (SHARP printers), software (Citrix XenApp), and network and process/procedure improvements.

Tested, configured, and implemented mobile solutions into existing Mobile Device Management environment (Exchange ActiveSync, Active Directory, ADFS, NDES, and PKI infrastructure).

Monitored system events, resources, logs, configure alarms & other proactive monitors to maintain a healthy and reliable network.

Researched new technologies and make recommendations for hardware, software, network and process/procedure improvements.

Implemented software upgrades for WIFI deployments, including firmware revisions, operating systems, production software upgrades and other enhancements as required.

VMware Inc., Burlington, ON – Technical Support Engineer (Sep. 2013 – March 2016)

Responsible for ensuring the stability, integrity, and efficient 24x7 operation of customer IT infrastructure comprising of physical and virtualized x86 compute, SAN storage, network and backup infrastructure to support core organizational functions. Tasks included:

Resolving technical, complex or escalated vCenter/ESXi cases with enterprise customers, collaborating where necessary with global customers, partners, and vendors such as EMC, RedHat, Microsoft, Veeam, NetApp, and Symantec.

Identifying, analyzing and resolving issues in clustered vCenter/ESXi environments [vCenter Server 2.5x - 6.x, ESX/ESXi 3.x - 6.x, Operations Manager 5.x/6.x, SLES 10.x/11.x, RHEL 5.x/6.x, and Windows Server (2003/2008/2012)] in the following areas: installation, configuration, database, duplicate data, task automation, OS kernel (PSOD/BSOD) and host/guest (Linux/Windows) OS performance.

Providing in-depth technical knowledge regarding the internal mechanics of vCenter/ESXi features (HA, FT, DRS, SDRS, vMotion), configurations (Host Profiles, Auto Deploy, Resource Pools), and products (Converter, Update Manager, PowerCLI, & VMware Tools).

Providing consultation (best practices) to customers on all vCenter/ESXi supported versions (3.x - 6.x) in the following areas: installation, configuration, management, upgrade, optimization and replication.

Collaborating with the Development, Engineering & QA teams (using JIRA) to identify, file, track and resolve vCenter/ESXi bugs.

Utilizing vCenter-based and ESXi-based log history and performance graphs to identify root cause analysis and resolution for storage performance and datastore issues.

Assisting with ADAM, Active Directory, SQL, Load balancers (i.e. F5, round robin DNS, etc.), two-factor authentication methods.

Assisting customers with migrating vms into Azure environment.

Chemtrade Logistics, Toronto, ON – Systems Administrator (Jan. 2011 – Sep. 2013)

Responsible for the design, installation and administration of company server and storage technology and related process and procedures to achieve high levels of security, availability and performance to all employees. Tasks:

Designed, installed, configured, managed, and monitored core infrastructure services (WSUS, GPO’s, AD, SCCM, SCOM, Exchange, McAfee ePO 4.8, BES4/5, Windows 2003/2008, DHCP, DNS, Symantec Backup Exec [11D, 2010, 2012], FortiClient and Cisco VPN, IBM tape library, AD Manager, Network Analyzer).

Engaged in annual Infrastructure-related projects in a highly controlled and monitored production environment to achieve business needs and enhance business continuity. One such project was a cloud-based disaster recovery implementation.

Planned and implemented software and hardware updates, maintenance fixes, and upgrades to servers and related infrastructure.

Collected, analyzed inventory, availability, and performance metrics for asset management and capacity planning functions.

Defined, implemented, monitored, and tested recovery procedures including server backups and data replication consistent with corporate requirements and industry best practices.

Anticipated, mitigated, identified, troubleshot, and resolved hardware and software problems with servers and storage infrastructure.

Developed and maintained documentation, including system configuration, procedure, and processes and recommend process improvements.

Established, implemented, and complied with policies and procedures to ensure server security.

AstraZeneca, Mississauga, ON – Bilingual Technical Support Analyst (July 2010 – December 2010)

Responsible for providing technical expertise to internal and external users leveraged by the business. Tasks included:

Acting as the technical support point of contact via phone, email, and on location for both hardware and software for approx. 1200 users across North America in a Windows corporate network environment.

Providing support for sales reps and admin staff for Blackberry, MS Office, Outlook, desktop, laptop, printer and network connectivity issues as well as for custom-built applications such as ATLAS, AZER and Einstein.

Assisting all users with Blackberry setup and configuration, and Exchange and Active Directory basic administration and support.

Assisting with Procurement management, maintained effective working relationship with Suppliers, ensuring superior product, pricing, and prompt service.

Performing Windows 7 Deployment and Hardware upgrade project for over 500 users.

Providing resolution to all clients utilizing Service Desk services at AstraZeneca, creating a seamless customer experience.

Handling the tasks on monitoring information systems work for minor and major projects such deployment of Microsoft Windows Vista to all company users.

Analyzing end-user requirements and assisting in implementing approach for enhancements.

Controlling and managing inventory/hardware assets (laptops, keyboards, mice, monitors, etc.).

Troubleshooting new scenarios and providing detailed solutions for knowledge base.

Providing audio/visual and meeting room support, supporting Creston, Polycom and Tandberg equipment.

Documenting Service Desk processes and procedures for department knowledge base.


Walden University, Baltimore, MD, USA Mar. 2014 – Aug. 2016

MS, Information Systems Management (3.80/4.00 GPA)

Southwestern Adventist University, Keene, TX, USA Aug. 2000 – May 2006

BSc, Computer Science (3.42/4.00 GPA)

Université Félix Houphouët-Boigny, Abidjan, Côte d’Ivoire Mar. 1998 – Dec. 2000

Diplôme Universitaire d’Études Françaises - Niveau A2 (French as a 2nd language)

Technical Certifications – Microsoft

-Microsoft Certified: Azure Fundamentals

-Microsoft Certified Solutions Expert: Cloud Platform & Infrastructure

-Microsoft Certified Solutions Associate: Windows Server 2012

-Microsoft Certified Specialist: Implementing Microsoft Azure Solutions


Technical Certifications – VMware




Technical Certifications – CompTIA







Technical Certifications – ITIL

-ITIL: v3 Foundations

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