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Medical Customer Service

Stone Mountain, GA
19.00 hourly
February 19, 2020

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Lithonia, GA ***** 423-***-****

Detail-oriented Medical Office Manager, specializing in optimizing clinical operations and overseeing logistics. Experienced liaison between patients and insurance agency, verifying information accurately and timely to maintain efficiency. Prepared to handle billing and coding while implementing improvements to office business functions. Ready to embrace challenges while working in high-volume medical environments.

Medical Insurance

Innovative Problem Solving

Clinical Office Administration

Healthcare Coding & Billing

Financial Reporting

Effective Communication

Medical Policies & Procedures

Patient Troubleshooting & Satisfaction

Recording & Documentation

Process Improvement

Staff Development

MS Office Expert

Medical Office Administrative Assistant, 08/2010 to Current Children's Medical Group – Atlanta, GA

Serve as medical liaison between patients and insurance agency to ensure effective communication. Accurately verify insurance, co-pay, and patient demographic

Compile, process, and maintain medical records of clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of health care system Process, maintain, compile, and report patient information for health requirements and standards in a manner consistent with the healthcare industry's numerical coding system Spearhead daily operations such as providing customer service, checking patients in/out, managing account receivable and payable, and updating daily balance sheet

Employ various filing methods to optimize organization. Data entry expertise in patient information Conduct electronic billing and procedure coding, schedule appointments, and scan medical records. Oversee switchboard with 17 lines

Medical Office Secretary/Surgery Scheduler, 03/2004 to 02/2010 Eye Clinic – Decatur, GA

Oversaw patient appointments and surgery scheduling. Complied with all policies & procedures Administered insurance verification, data entry, accounts payable and receivable, and electronic billing Mastery of medical insurance terminology to maximize quality customer service Handled office tasks such as inventory management, receptionist duties, client interface through call and precertification Medical Coding Manager/Accounting, 09/1999 to 09/2003 Haverford Chiropractic Inc – Haverford, PA

Assessed systems and applications for improvement while piloting daily operations Trained and facilitated employees in ICD-9 and CPT-4 Coding. Ensured accuracy and timeliness of coding process Oversaw scheduling and insurance payments. Updated patient record keeping and coordinated patient care plans Interfaced with clients to process Insurance Claims (hard or electronic) daily day sheet, deposits, and precertification Dental Technician Manager, Eastern Lab, Lansdowne, PA Medical Office Management Program Diploma, Thompson Learning Corporation Thompson Institute Campus Office Assisting 101 Certification, American Academy of Ophthalmology, CODEquest Coding College Surgical Insurance Coding Achievement Award, Medical Eye Insurance Biohazardous Waste Training, Stericycle

Steri-Safe: Annual HIPAA Training, Stericycle






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