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Customer Service Office

United Arab Emirates
February 19, 2020

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E-Mail: Mobile: +971-**-*******

Aiming for a Procurement or any related position that employs my management skills and professional experiences in the areas of: Operation, Administration, Secretarial, Logistics, Accounting, Human Resources & Vendor / Customer Relationship Management EXECUTIVE DIGEST

Bachelor of Science in Commerce (Major in Management) from Southern Luzon State University (formerly SLPC) Lucban, Quezon, Philippines with 15+ years of experience in office administration, Operations and Customer/Supplier Relationship Management with reputed organizations in the United Arab Emirates and Philippines.

Proven administration Strategist with highly visible, dynamic management accountabilities and proven expertise to coordinate significantly increased growth, profitability and operational efficiency.

Demonstrated ability to conceptualize and implement administrative & operation with hands on experience in drafting & executing bank letters (TT) Telegraphic Transfer (LC) Letter of Credit, Quotations Invoices, LPO’s, correspondences, memorandums, budget reports & Procurement Planning.

Possesses strong leadership skills with effective communication, team building, relationship management and analytical abilities.


Logistic Cycle Management & Office Technology

Organized, Detailed & Result Oriented

Teamwork, Appointment & Coordination

Customer Service and Interpersonal Skills

Negotiation Skills

Exceptional Task & Time Management

An Excellent Communicator and Initiative

Deals with Office Politics & Confidentiality

Professional Attitude & Appearance


Sourcing potential suppliers both local & overseas

Comparing and evaluating offers from suppliers; Negotiating contract terms of agreement and pricing; Payment terms negotiation, optimization and management

Track orders and ensure timely delivery

Maintain updated records of purchased products, delivery information and invoices

Prepare reports on purchases, including cost analysis; Control and monitor expenses against approved budgets; Cost saving budgeting and targeting

Monitor stock levels and place orders as needed

Coordinate with warehouse staff to ensure proper storage

Attend trade shows and exhibitions to stay up-to-date with industry trends Key Achievement: Good knowledge of vendor sourcing practices (researching, evaluating and liaising with vendors); Understanding of supply chain procedures; Solid analytical skills, with the ability to create financial reports and conduct cost analysis

Responsible for import and export documents, registration of food items and shipments through DMP online system. Maintaining an organized filing system.

Keeping track of employee information and records; facilitate the staff medical benefits. BROTHERS GAS BOTTLING & DISTRIBUTION CO. LLC, United Arab Emirates 10 March 2018 till date – Procurement Officer

DUBAI TRADING AND CONFECTIONERY CO. LLC, United Arab Emirates Since Jan ’2014: Administrative Secretary and Office Coordinator – (Bank Payments, DXB & AJM Municipality/Customs/Ports, and Import/Export Management)

Communicate and Coordinate with the Insurance companies, couriers, banks, Dubai and Ajman Municipality, Jebel Ali and Ajman Port along with shipping companies and Customs.

Handling the office and suppliers/clients support issues related to the documents and files – LPO’s, Packing List, Invoices, Quotations, T/T & L/C payments, business correspondences, and internal/external memorandums.

Updating purchase bills thru Comrade Accounting System.

Recording the Payables/Receivables, Cheque Receipts and Payments.

Sourcing and Ordering Stationery & Office Equipment.

Key Achievement: Created a more efficient Word/Excel databases for forms, letters, documents which decreased production. Proven ability to handle multiple competing priorities in an effective manner. Offers exceptional communication and problem-solving skills to bring a remarkable change in the overall efficiency of the office. Established to work both independently or within teams. Fast learner and can work under pressure with minimum supervision.

Organizing travel and preparing complex travel itineraries.

Answering telephone calls and liaising with clients competently, managing and reviewing filing and office system.

Manage the daily performance work sheet of all Staff.

Reading, Monitoring and responding to boss’s email; preparing correspondence on boss’s behalf.

Arranging appointments, and attending meetings on boss’s behalf.

Key Achievement: Point-person to office personnel with office questions, concerns and issues that arise on daily basis.

Direct preparation of records such as agenda, notices, minutes and resolutions for corporate meeting.

Takes and transcribes dictation, composes and prepares confidential correspondence reports, memorandums, and other complex documents.

Outlining and Explaining administrative procedures and policies to subordinates.

Collecting Staff Time & Attendance records; Prepares payroll and facilitate employees’ benefits.

Key Achievement: Provided exceptional support to managers and co-workers which increased overall efficiency. Demonstrated excellent abilities in customer orientation by assisting the marketing department in promotional activities and campaigns.

Responsible to manage the Sales and Customer Service-related operational issues and for the administration and efficient daily operation of the branch.

Ensure coordination between sales, marketing, accounts and administrative departments.

Execute branch strategic plans and promotional activities to enhance sales performance and to build strong relationship with the customer base.

Manage budget and allocate funds appropriately.

Key Achievement: Successfully made the newly-opened branch well-known in town and nearby places.

Key Achievement: Constantly met branch target/quota sales monthly.

Teller (accepting bill payments from the consumers)

Secretary/complaint clerk (assist all clients/consumer claims, request and complaints)

Responsible for all office works (daily/monthly reports, payroll, file keeping)

Bill Custodian (responsible for all bills, prepare bills for dispose and check accountability) Al MUHAIRI REAL ESTATE, United Arab Emirates

Dec ‘2011 – Dec ‘2013: Personal Assistant

TANTUCO ENTERPRISES, INC. (Oil & Gas Industry), Philippines Feb ’2008 – Nov ’2011: Administrative Officer




Jan ’2001– Oct ’2005: Teller/Bill Custodian

Responsible for advertising and updating all consumers for company promos and activities.

Supervising all linemen and collectors

Prepare notices and reminder letters to company consumers regarding their payment dues.

Pager (responsible for the automation of audible paging system)

Assist all internal and external customer claims, request and complaints

Answering all telephone calls

Issuing cash/charge Invoices, encoding and typing EDUCATIONAL BACKGROUND

2000 Bachelor of Science in Commerce, Major in Management Southern Luzon State University, Philippines


Date of Birth : 27 May 1985

Marital Status : Single

Address : Dubai, United Arab Emirates

Languages Known : English, Basic Arabic and Tagalog SM HOMEWORLD SHOPPING CORPORATION, Philippines

Jun ’2000– Nov ’2000: Customer Service Personnel

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