BALAJEE. G

SENIOR IT PROFESSIONAL - DELIVERY MANAGEMENT

Targeting Assignments In: Project / Product Delivery Management

Career Summary

Offering over 19 years of rich experience in successfully delivering & managing large complex projects involving People, Process & Technology for reputed global clients

Forward-focused Delivery / Program Manager with expertise in managing large scale multiple projects including agile, iterative & waterfall project management, enterprise program governance, risk management, quality assurance, outsourcing/insourcing, and offshore/onshore development models

Led large-scale business application architecture and design efforts; developed and maintained application architectures for various business functional areas; resolved integration and interface issues between various applications or systems with focus on optimizing application performance and scalability

Led delivery frameworks and new technology implementation projects for streamlining related activities as per quality standards

Guided project operations with key focus on defining Service Level Agreements (SLA’s), Standard Operating Procedures (SOP’s) as well as interacting with prestigious clients, business partners, industry leaders, vendors & other key stakeholders

Provided insightful knowledge of business process analysis (As-Is, To-Be) and design; managed application based process re-engineering, process optimization, cost control & revenue maximization from technical solutions using cutting-edge technologies

Established to sales by improving the product and also provided a turnover of more than 1.2 Crores.

Technical Skills

Operating Systems: Windows 7.x,8.x.10.x and MS DOS, Linux

Software: VB, Java, Netbeans

Database: MS Access, SQL

Network OS: Windows, Novell NetWare

Packages: MS Office, (PowerPoint, Excel, MS Project)

Tools: Toad 9.5, Boomgar, Webex, Touchpaper, Bugzilla, Indigo

Mockup

(Mobile Prototype for UI, UX), Sharepoint, Redmine, HP ALM

Business Analytics Tools: Click View, Tablue, Infomatica, SAP

BIBO,

Devops : Docker, Containers

Notable Accomplishments

Successfully implemented six projects at DICV Chennai. AMC and new projects revenue grew to INR 100,000,000

Proven record of providing Healthcare Website for Reddington Hospital at Lagos Nigeria

Key implementation of Mobile Restaurant apps for Power Horse in Nigeria

Pivotal in providing Mobile Mockup Apps for key prospects like Healthline Pharmacy & Hospital and obtaining contracts.

Mentored a team of over 20 Consultants to implement the Hospital Management Application successfully in 41 Hospitals in South Africa’s Limpopo Province

Successfully contributed to the closure of in closing project deals worth more than INR 2,500,000 in Nigeria

Work Experience

Jul’18-Till Date: Veltrod, Chennai as

Consultant Advisor / Sr. Delivery Manager

Jan’17-Jun’18: Adrenalin E Systems Ltd. (Polaris Group of

Companies), Chennai as

Sr. Project Manager Delivery

Role:

Working towards mobile applications development planning as well as integration with Health Care System on Mobile Apps

Providing training on Supply Chain Management, Logistics, SCM Accounting, Healthcare and other domains.

Achieved a target of more than 10 Million INR by providing sales turnover.

Managing people transition, team formation & ongoing Performance Management of a team of 10 members

Facilitating Competency building though GAP analysis and planned training

Monitoring onshore & offshore delivery for technical deliverables of concurrent projects; sharing regular projects status/ dashboards with management and stakeholders; serving as the single point of contact & escalation for the offshore coordinators

Handling Sales and pre-sales activities; preparing proposals (RFPs/RFIs) and giving presentations & demonstrations to the prospective clients; supporting various techno-commercial functions for securing projects

Implementing service standards & guidelines that serve as benchmark for excellent service delivery as per global standards and in adherence with service level agreements

Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels and implementing measures to maximize customer satisfaction levels

Directed a team of implementers and developers and implemented customized solution at client location

Monitored and identified changes; rendered timeline and implemented change within the budget and timeline

Updated milestone status to all stakeholders

Highlights:

At Intricate Software Services:

Key role in overcoming challenges during the execution of projects

Recognised for taking cost saving measures like, minimizing returns with continuous testing, effective costing and scope timeline which led to a saving

Acquired additional business worth US 20,000 and Secured new projects

Took several measures continuous testing of the end product, monitoring the use of the product by the customer, effective resolution of issues to ensure that applications are in line with requirements specified by clients

At Adrenalin E Systems Ltd.:

Played key role in implementing 6 projects in DICV Chennai and completed projects before timeline. The cost revenue of the company grew to more than 10 Million INR

Completed Blue Dart Projects for HR and Payroll before the timeline.

Accomplished the HR project implementation at TVS 2 Million INR

Interacting with customer on a regular basis and having regular reviews with customer’s management; understanding the domain functionality and contributing in reviews and solution aspects

Sep’16-Dec’16: Veltrod Software Solutions, Chennai as Sr. Project Manager

Project: Mobile App for Healthcare

Role:

Lead a team of 10 Engineers for developing mobile applications for Healthcare domain

Interacted with third party vendors to get applications ready

Submitted weekly update to the management

Oct’15-Aug’16: KG Information Systems Limited,

Coimbatore as Senior Project Manager/Business Analyst

Project: nSure

Role:

Directed a team of 10 members to implement insurance solutions in Malaysia

Provided the features of application to the client; charted client’s business requirements as well as performed (as-is & to-be analysis) and GAP analysis

Formulated a roadmap for further development; converted business process into structured projects with deliverables identified; provided best solutions for achieving project goals, project scope and finalization of requirements

Created project management plans/ roadmap, periodic reports and other records as per set parameters; led multiple projects from conceptualization & visualization to technology mapping and final execution

Part of client interaction for requirement gathering, prioritization, creation of the business environment, testing & post go-live support

Highlights:

Played a key role in:

oImplementing two Insurance projects in Malaysia (Kuala Lumpur) titled Diamond & nSure

oDeveloping Mobile solutions for two clients.

Took:

oInitiative to execute projects on time and within budget; suggested enhancements to improve the application performance

oSeveral measures such as checking the gaps, getting new requirements from clients and integration of requirements to ensure that solutions are in line with requirements specified by clients

Feb’13 to Sept’15: Veltrod Software Solutions, Chennai as Operations Manager

Projects: Health App and Web Site Development, Ecommerce Products,

Mobile Apps

Role:

Deployed at Eknowvate Solutions Ltd. Lagos (Nigeria) for 10 months Mar’14-Dec’14

Led the project team constitution of 15 members; Project Manager for clinical applications for New Zealand and Australia

Designed and released enhanced version of clinical Healthcare application; rendered support to more than 800 clinics

in Australia

Allocated task of recruiting project staff and consultants; shared status reports with the Project Sponsor

Imparted project training within the defined budget; updated progress to project board/senior management

Achieved a sales target of more than 25,000 USD at Enkowvate through sale of Mobile App.

Highlights:

Pivotal in executing Healthcare the Website for Redington Hospital at Nigeria

Played a key role in providing Pharmacy website and Pharmacy Mobile App for Pharmacy for Health line

Suggested key billing an app for Health Drink Company and implemented mobile solutions

Previous Experience

Mar’07-Aug’12: CSC, Limpopo Province as Project Lead- South Africa

Domain: Healthcare

Apr’04-Feb’07: Take Solutions Ltd., Chennai as

Manager Support (CS & Heading SCM Solutions Applications)

Project: iPOINt/iHUB / Domain: SCM / FMCG

Aug’00-Mar’04: Eonour Technologies Ltd., Chennai as Manager - Customer Support

Project: DNA - Dealer Network Automation / Domain: SCM (Dealer Network Automation)

Jan’92-Aug’00: Nelito Systems Limited, Jamshedpur/ Bangalore as Customer Support Executive

Project: PBA/TBA – Partial Branch Automation, Total Branch Automation/ Domain: Banking Solution

E-Mail: adburv@r.postjobfree.com / adburv@r.postjobfree.com ~ Contact: +91 –978-***-**** / +91-917*******

Industry Expertise

Healthcare

Insurance

HRMS

SCM Automotive

SCM FMCG

Banking & Finance

Mobile Apps

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Core Competencies

Project/Program Management

Systems Integration

Global Service Delivery/ Transition

Client Engagements (Stakeholders / Business)

Process Improvements Up-gradation

Onsite-Offshore Coordination

Knowledge Mgmt. /Trainings

Management Reporting

Personal Details

Present Address: Chennai, India

Languages Known: English, Hindi,

Kannada and Tamil

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Education

MBA (HR & Finance) from Alagappa University, Karaikudi in 2006

M.Sc. (Applied Physics and Computer Electronics) from Barathidasan University, Trichy in 1992

B.Sc. (Physics) from National College, Tiruchirappalli, Barathidasan University in 1989

Methodology

Water Fall

Agile & Scrum

Certifications

Prince 2 –Certified Prince2 Project Management Professional

Agile & Scrum Master Certification from Exin

Business Intelligence Certified

Devops certified

Java and Sql certified

Insurance agent certification from IRDA

(PMP) – Project Management Course Certification.

CSTP – Certified Software Test Professional from Software Testing Center from STC

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