Jessica
Nel
About myself
I am a self-starter and a quick learner who strives to exceed
expectations. From starting as a waitress and working my way up to management, I have obtained a great deal of people skills, am able to deal with complains and resolve problems.
In January 2017 I secured the tenant for the AFDA canteen and brought the standard up from barely meeting expectations to exceeding them.
In an attempt to earn a more stable income, I secured employment at Moyo uShaka as a floor manager and ran the canteen in my spare time. Moyo became a very demanding career and in time I realised that I need to give up the AFDA canteen and handed it over to a new proprietor.
I am currently look at expanding my career further by moving away from restaurant management and opening the door to new challenges. Experience
January 2012–April 2016
New York Restaurant & Bar from Waitress to Management, As a waitress, this was my first exposure to the restaurant industry. While I grew in self confidence this position taught me:
• The importance of reading customers before addressing their table
• How to work hard and spent many hours on my feet
• Basic knowledge of the GAAP system
• Work as part of a team “working smarter not harder” As Head-Waitress I started developing the experience and knowledge I gained as a waitress:
• I was given the opportunity to post available positions and interview potential staff
• Dealing with complaints and resolving issues
70 Innes Road
Morning Side
adbur6@r.postjobfree.com
• Set up of new procedures for waiters as well as ensuring their implementation daily
As Management, I procured insight into running a business smoothly and successfully:
• Daily and monthly stock takes
• Placing orders with suppliers for stocks
• Hiring of new staff
• Speedy resolutions for customer complaints
• Overseeing of staff and ensuring all procedures and duties were followed by the bar, kitchen and staff on the floor
• Setup Menu on GAAP. This included portioning, input of recipes, etc.
• FOH Management and getting involved where needed
• Assisted with marketing by designing and creating flyers and posters
• Assisted with event management. Some examples of this are: o Flight Centre staff functions and award nights
o “On Fire” Comedy nights (monthly event)
o Various birthday parties
o Wedding receptions
o “Open Mic” nights: Live music and entertainment
o Basic events such as New Year’s, Halloween, etc. April 2016–September 2016
XL Solutions, Sales Position
In sales I did the following:
• Marketing of products
• Meeting with potential clients
• Structuring of invoices and proposals
• Stock take
• Deliver of products
January 2017–January 2019
Reel Food. Owner and Proprietor
As owner and proprietor, I was involved with all aspects of the business:
• Menu design and costing
• Hiring and managing of staff
• Financial management
• Procedure set up and implementation
• Daily cash ups and orders
• Implementing stock room and stock control system
• Set-up of ordering systems and payment points
• Involved in daily trading and clean up
• Catering for campus events e.g. parents’ evenings
• Overseeing of incoming orders and distribution of food during lunch hour rush.
July 2018–December 2019
Moyo uShaka. Management
As Manager I had to perform the usual duties of a Manager in a large restaurant and was also assigned the special duty of Health and Hygiene.
• I started this assignment by procuring a registered cleaning chemical supplier
• Implemented and trained staff on cleaning chemicals
• Set-up cleaning schedules for kitchen and bar staff
• Followed through on health and hygiene requirements as per government regulations
• Assisted monthly health and hygiene agents as well as competed audit documentation
• Because of implementing health and hygiene procedures, I managed to raise our health and hygiene scores.
In March 2019 the management structure was changed, and I was promoted to Events and Functions Manager while still maintaining the health and hygiene portfolio.
• Organized the events procedures and systems to make it a more proficient system
• Following up on enquiries and procuring events
• New events from enquiry to invoicing.
• Responsible for procuring payments as well as ordering equipment and stock needed to make events and functions a success
• Sourcing entertainment providers per the client’s requirements
• Managing set up and smooth running of all aspects of the functions
As restaurant Managers resigned, I had to continue Managing the floor and was given additional accounts responsibilities due the resignation of the company accountant.
Education
Johan Jurgens High School, Gauteng
• Completed my Senior Certificate in 2009
Potchefstroom Academy, Potchefstroom
• Diploma in Interior Design, completed in 2012
Subjects:
• Design
• Construction drawing
• Textiles
• Structural studies
• History of architecture and art styles
• AutoCAD
• Revit
• Graphic Design
• Business Studies
• Computer literacy
References
New York Restaurant and Bar
• Owner : Monique Naude : 083*******
• Owner : Rene Naude ; 079-***-****
• Owner : Nash Malet : 073-***-****
XL Solutions
• Branch Manager : Louise : 082*******
AFDA
• OPS Manager : Rene van Niekerk : 074*******
Moyo uShaka
• Graeme Blignaut : 065*******