MC NEIL N. OROÑA

Contact # : 050-***-****

Email Address : adbuq5@r.postjobfree.com

Address : Deira, Dubai

Visa Status : Visit Visa

Availability : Immediate

OBJECTIVE

A well-presented, highly personable and efficient staff with an ability to work independently in a changing and multi-tasking environment with numerous and competing deadlines. Having a strong customer service orientation and delivery focus and an active commitment to continuous improvement and quality standards. Excellent communication skills and comfortable working in a fast paced, hands-on, growth orientated work environment. Seeking a position to utilize my skills and abilities and achieve professional growth while being resourceful, innovative and flexible. To add valuable assets to your esteemed organization as an active member.

WORK EXPERIENCE

IT - Retail Support

Rustan Marketing Specialists Inc., Philippines

February 2018 – December 2019

Duties and Responsibilities:

• Support All Stores and Head Office employee via email, phone call, remote or face to face with all IT related concerns: Laptop, Desktop, MacBook, iMac, computer peripheral, printer, scanner, network connection, AP, switch, router, modem, systems and software.

• Setup desktop or laptop for new or existing user including peripherals such as mouse, keyboard, network connection LAN or wireless, network printer or USB printer, scanner and other requested peripherals. Install OS: win 7, 8 and 10, install needed software, MS Office, internet browser, install missing drivers, software for remote support: TeamViewer, Any Desk, Ultra VNC, Install and configure Antivirus: Sophos, AVG, configure firewall, network sharing, configure IP and other requested support and needed software.

• Setup and configure store POS Server: Install SQL server 2012, MS Dynamics NAV, LS NAV, LS Retail, Data Directories, remote applications, antivirus, network connections, firewall, connect POS server to head-office server, replication, UPS and other requested or needed software and hardware.

• Setup and Configure store POS Machine, install NAV for client user, remote applications, antivirus, browser if needed, configure firewall, network connections, connect POS to POS server, attached configure customer display, POS printer, cashdrawer.

• Setup and configure store back-office computer: Desktop or Laptop, install needed software, NAV for client user, MS Office, remote applications, antivirus, internet browser, network connections, email outlook or G-Suite, connect back-office computer to store server and head office server, configure firewall, computer peripherals, office printer, scanner, access point, switch, modem, router, UPS, organize power and network cabling and other requested or needed software and hardware.

• Configure and update POS interface and functions: POS button, item menus, payment, promo, cashier and manager access and other needed update requested by departments such as Operations, Merchandising, Accounting or Finance, HR and Training, Audit and other department based on policies and procedures then test and replicate to all stores.

• Support stores and inventory department regarding the inventory movement of all items either on NAV or SQL Server (make SQL query if needed).

• Other duties include: making of patch or network cable: crimping tool, RJ45 and cable, configure and test CCTV camera, configure access point, router or modem, fix hard drive and other storage device, setup email outlook or G-Suite, inventory of all IT equipment’s, conducted online research and worked through problems to resolve issues, support security related issue with successful virus detection and removal, diagnosed malfunctioning machines or computers to determine issue and repair accordingly, evaluate technical issues, solved store and head-office concerns, and troubleshoot computer problems in an efficient and courteous manner, may take other tasks as required by the Managers/Department Head and other personnel.

IT Tech Support

Dagondon Group of Companies, Philippines

September 2016 – December 2017

Duties and Responsibilities:

• Manage daily operations of the IT department and assist end-users in computer hardware and software issues.

• Resolve network problem in LAN and WLAN.

• Coordinate the needs of in-house employees and remote employees from different branches.

• Protect customer data from outside infiltration through encryption, secure data storage and other necessary mean.

• Assist with the installation of new hardware and software and help train employees on its use.

• Manage and oversee IT assets; Offer suggestions for possible upgrades and changes of software/hardware.

• Acts as a liaison with staffs and representatives, investigating and responding to inquires/requests.

• Canvass and purchase new computer units, devices and peripherals.

• Create email account for employee and troubleshoots email errors.

• Setting up Desktop and Laptop for employee.

• Resolve various service issues, including troubleshooting and repairing network connectivity issues, hardware and display failures.

• Conducted online research and worked through problems to resolve issues.

• Supported security related issue with successful virus detection and removal.

• Diagnosed malfunctioning machines to determine issue and repair accordingly.

• Evaluated technical issues, solved customer concerns, and troubleshoot computer problems in an efficient and courteous manner.

• Performed virus and spyware removal and provide data recovery services.

• Do Inventory Asset Report for all company branches.

• May take other tasks as required by the Managers/Department Head.

Freelance Computer Technician

Self Employed (Homebased) - Philippines

January 2015 – August 2016

Duties and Responsibilities:

• Upgrade PC hardware and software, internal and external PC components.

• Issued advice to home users on the purchase of various computer equipment.

• Perform hardware and software installations.

• Resolve various service issues, including troubleshooting and repairing network connectivity issues, hardware and display failures.

• Supported mobile devices, including Android phones and tablets.

• Contacted customers regarding repair status, soliciting additional information, and provided work estimates.

• Supported security related issue with successful virus detection and removal.

• Diagnosed malfunctioning machines to determine issue and repair accordingly.

• Evaluated technical issues, solved customer concerns, and troubleshoot computer problems in an efficient and courteous manner.

• Performed virus and spyware removal.

• Responded to user questions and explain the operation of applications and equipment.

• Provide data recovery services.

• Design invitations and tarpaulins requested by relatives and friends.

QUALITY CONTROL INSPECTOR

SPi Global Inc., Philippines

September 06, 2012 – October 07, 2014

Duties and Responsibilities:

• Prepares various control reports such as inspection reports, online project status reports, and test file analysis report.

• Creates template for transmission based on delivery details program.

• Spots planted errors verifies e-file versus the source file.

• Ensures checked files are accurate.

• Editing/cropping images based on source and client standards.

• Modifying PDF’s file based on projects specifications given by the client.

• Conducts in-house evaluation of production process such as final edit program, parser, and garbage.

• Spearheads transmittal of documents to clients.

• Speaks of ideas clearly and articulately in all presentation and situation for all internal clients.

• Corresponds with and generates reports for the team/superior with all regard for style and language.

• Do in-house modification of errors to deliver the files on time.

SERVICE CREW/COUNTER

June 4, 2010 – November 15, 2010

Jollibee Foods Corporation

Tanauan City, Batangas

Duties and Responsibilities:

• Providing courteous and efficient food and beverage services to the customers.

• Present Menu, take order suggests and recommend appropriately.

• Attend and respond to the customer’s needs promptly and professionally.

• Present bills to the customer, collect payment and return change or credit card to the customers.

• Perform general housekeeping cleaning tasks.

ON THE JOB TRAINING

Technical Support

Management Information System Department

April 2011 – November 2011, On-Job-Training (600 hour’s requirements)

May 04, 2009 – June 11, 2009 On-Job-Training (100 hour’s requirements)

First Asia Institute of Technology and Humanities

President Laurel Highway, Darasa, Tanauan City, Batangas, Philippines

Duties and Responsibilities:

• Assist users with systems hardware and software functionality and technical issues, computer application and usage (forgotten password or username, can’t log in, peripherals error, network error).

• Installing and configuring computer hardware operating systems and applications.

• Overseeing and participating in the conversion of all electronic and paper records onto the Information System.

• PC Troubleshooting; perform systems diagnosis, repair and updates to ensure data integrity and reliability of automated task.

• Setting up of Computer Desktop, Laptop, Network, Printer, Projector and other computer device.

• Assists with diagnosing and resolving problems with printers, copiers, and networks.

• Repairing Network Cable.

• Responsible for Installation of new software and hardware.

• Remote computers when having technical issues.

• Provide instruction to staff on the use of computer applications and systems.

SEMINARS AND TRAININGS ATTENDED

Hardware Servicing Seminar - (January 20, 2009)

First Asia Institute of Technology and Humanities

PC Troubleshooting - (January 24, 2009)

First Asia Institute of Technology and Humanities

Tesda Ladderized Education Program - (February 27, 2009)

First Asia Institute of Technology and Humanities

Career Paths - (February 28, 2009)

First Asia Institute of Technology and Humanities

Call Center Industry Updates - (February 28, 2009)

First Asia Institute of Technology and Humanities

Technopreneurship - (August 2010)

First Asia Institute of Technology and Humanities

PHP Training - (August 5-26, 2011)

First Asia Institute of Technology and Humanities

EDUCATIONAL BACKGROUND

Tertiary:

Bachelor of Science in Information Technology

Year Graduated: 2011 - 2012

First Asia Institute of Technology and Humanities

President Laurel Highway, Darasa, Tanauan City, Batangas - Philippines

Ladderized Bachelor of Science in Information Technology

Year Graduated: 2009 - 2010

First Asia Institute of Technology and Humanities

President Laurel Highway, Darasa, Tanauan City, Batangas – Philippines

Contact this candidate