Administrative Operations Executive-Level Support Customer / Client Services
Human Resources Financial Management Accounting Data / Records Management
Hospitality, Sales & Marketing Calendar Management Travel Coordination Business Analysis Correspondence Drafting Project Management Event Planning Coordination Communications
Dynamic Administrative Professional who makes sound decisions to align with a progressive employer’s vision, value, and goals across diverse facets of customer service, business analysis, accounting, sales, and marketing. Top Performer who has been commended for a proven ability to maintain poise in difficult situations, and who excels in both autonomous and collaborative work environments. Quick-Learning Team Player who rises above complex challenges to achieve winning outcomes with a confident disposition, including independently resolving in-depth issues and attaining insightful, growth-centric results. Excellent Communicator who builds solid relationships with key decision-makers, teams, and customers; who handles confidential data with discretion; and who leads peers by example and with ethics.
Career Highlights Include:
Cross-functionally collaborating with peers to promote efficient operations.
Exhibiting recognition as a “quick study” who rapidly picks up new concepts.
Offering key skills in critical thinking, time management, and attention to detail.
Maximizing use of resources to attain goals by planning and prioritizing workflow.
Actively delivering world-class customer service within high-pressure environments.
Providing hands-on support – always willing to “go the extra mile” to surpass the status quo.
White Nelson Diehl Evans, LLP, Carlsbad, CA
(2013 – 9/2019)
Senior Administrative Accounting Assistant
Coordinated, scheduled, and confirm appointments and meetings in Microsoft Outlook. Assemble tax returns (i.e. individual, fiduciary, estates, corporations, partnerships, and payroll) and finalize paper-filed tax returns in FileAmigo, Lacerte, and ProSystem fx Engagement. Print AR aging reports on a bi-monthly basis. Prepare drafts for approval and approve invoices for mailing, transfer WIP, and prepare zero bills. Print and distribute client billing statements and invoices. Coordinate the set-up and / or termination of client accounts and prepare engagement letters.
Consistently go “above and beyond” to achieve client satisfaction.
Efficiently track high-volume due dates within a complex internal tracking system.
Serve as the “go-to” backup for other administrative personnel due to excellence in job performance.
San Onofre Nuclear Generating Station, San Clemente, CA
(2011 – 2013)
Business Analyst II – Steam Generator Repair Team & Project Management/Construction
Strategically steered results-centric procedures for the Site Procedures Group (i.e. operations and maintenance), including comparing Corel WordPerfect procedure documents converted to Word 2017 and edited in 2010, as well as analyzing documents using Adobe Professional to create PDFs. Coded SAP with current location of Field Work Packages for project management department, along with updating packages’ location / tracking and reviewing packages for completion. Processed work orders for submittal.
Assisted Project Schedulers with putting job packages together, scanning and copying documents
Led detailed comparisons of quality affecting documents for software compliance.
Audited and ran reports on the PMO Library and updated and maintained PMO Procedures Library.
Processed all Service Planner work packages, planner files and informed appropriate personnel the need for permits
Kellyanne Sandru Page Two 813-***-****
MaxLinear, Carlsbad, CA
(2009 – 2011)
Executive Administrative Assistant
Utilized broad scope of industry knowledge toward collaborating with management teams to generate new job descriptions and review existing job descriptions, as well as create interview schedules for Sales, Marketing, and Business Development Departments. Booked all domestic and international travel and accommodations for employees, executive team members, and Board of Directors. Supported all levels of personnel with daily business matters, including reviewing, screening, and distributing mail, as well as preparing, composing, and ensuring timely response to routine written inquiries.
Continually ensured strict compliance with the Sarbanes-Oxley (SOX) Act.
Managed and / or updated high-volume files, databases, records, and documents.
Planned, coordinated, and set-up all facets of popular company events and key functions.
Scheduled and confirmed high-attendance career fair bookings and distributed valuable publications.
Pulse ~ LINK, Carlsbad, CA
Promoted efficient business operations by collecting and logging resumes into the company’s Human Resource database, as well as preparing documents for review by teams. Pre-screened interview candidates for positions and created an interview schedule. Distributed interview schedules to hiring managers, as well as delivering supplies as required.
Proactively supported Accounting teams with AP entry in Intuit QuickBooks.
Cost-effectively booked domestic and internal travel and accommodations for employees.
Coordinated FedEx, DHL, and UPS pickups in collaboration with Purchasing Department needs.
Hyatt Hotels Corporation, Burlingame, CA
(2003 – 2007)
Worldwide Sales Assistant
Maximized bottom-line performance by proactively supporting 7 West Coast-based Directors of Sales in driving business results within a competitive hospitality market. Supported account management initiatives among 240+ high-profile corporations’ Travel Departments, including Microsoft, Starbucks, Yahoo, PG&E, Boeing, Wells Fargo, and Bechtel. Directed account files for CEO and VPs for Hyatt’s Company Travel Program and coordinated and / or updated travel arrangements as required. Prepared monthly expense reports. Managed the Owner Communications Program.
Promoted brand awareness of Hyatt Place to top corporations worldwide.
Prepared detailed quarterly production reports for 400+ hotels and 240+ corporations.
Coordinated property newsletters, Residence Club newsletters, annual billings, and club announcements.
Park Hyatt Carmel – Highlands Inn, Carmel, CA
(2003 – 2005)
Sales & Marketing Assistant
Played a vital role in coordinating monthly sales meetings, activities, and communications between sales and other departments. Cost-effectively managed supplies for Sales Department and Executive Office, as well as preparing invoices and purchase orders for approval and processing. Scheduled calls and meetings while providing administrative support.
Delivered comprehensive updates to the corporate office on key marketing strategies.
Prepared competitive proposals, contracts, turnovers, and resumes for booked business.
Participated in the Masters of Food & Wine Committee with 60+ prestigious global wineries.
Education & Technical Summary
Undergraduate Studies (Nursing) Monterey Peninsula College Hartnell Junior College
Microsoft Office WordPerfect Adobe Professional Intuit QuickBooks FileAmigo Lacerte ProSystem fx Engagement