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Sales Customer Service, Hospitality Services experience, cash handling

Houston, TX, 77047
February 18, 2020

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VERONICA APAV **** Elmside Street

Houston, Tx. **036



White House Black Market — Lead Sales Associate

**** **** **** **.

Houston, Tx. 77019

Ph. 713-***-****

Supervisor: Maria Martinez

August 2017- Present

Drove sales growth by flexing into multiple areas of the store as necessary throughout the workday


● Proactively engage with customers, notice cues, and respond accordingly to sale merchandise to customers desire

● Deliver a friendly, professional, and efficient cash wrap experience

● Process customers' transactions accurately, courteously,and efficiently

● Provide customers with the perfect merchandise the store has to offer by asking the right questions and listening skillfully

● Process merchandise to the selling floor

● Assist with maintaining backroom and under stock to brand standards

● Handle markdowns, process merchandise to brand standards

● Assist with many other tasks as they are assigned Express Fashion — Retail Sales Associate

112 Meyerland Plaza

Houston,Tx 77096

Ph. 713-***-****

Supervisor: LaToya Davis

October 2014-February 2017

Greeted customers in a timely manner and ascertained what the desires were in terms of merchandise and accessories

Answered any questions asked of me regarding merchandise and offered suggestions for other purchases

Built professional relationships with customers to increase likelihood of repeat business

Informed customers about and promotions, sales, or upcoming events SKILLS

Prescient at all times while at


Able to problem solve,

rationalize, and

mitigate/manage obstacles as

they are presented

Self-starter, task-oriented,


Able to work overtime when


Able to complete projects in a

timely manner

Able to work well with others

in a team environment

Able to commit to company's

policies and procedures


Received Associate of the

Month award first month of



English, Spanish, French,


Assisted with stocking, replenishing, hanging, folding of merchandise whenever needed

Provided excellent guest service to enhance the customers ' experience while in the store

Performed daily tasks of cash handling, store opening and closing procedures following company's policies and procedures Performed many other tasks as they were assigned

J.C. Penney's — Sales Associate

300 Memorial City Way

Houston, Tx. 7702

Ph. 713-***-****

Supervisor: David

October 2014-September 2010

● Achieved and surpassed sales objectives each day

● Provided outstanding customer service

● Received 98 % in customer service feedback surveys

● Drove sales by upselling due to excellent knowledge of merchandise and brand

● Assisted in marketing efforts while developing rapport with customers by inviting them to special store events, informs them of any upcoming store promotions, etc.

● Performed daily department and store tasks such as, stocking, creating merchandise displays, remerchandising, price markdowns, transferring merchandise, inventory control, and processing transactions

● Performed many other duties as they were assigned Robert Half Legal - Document Review Associate

11700 Katy Fwy

Suite 400

Houston, Tx. 77079


Supervisor: Toni Andrews

January 2008- Present


● Enter information into database

● Perform research

● Verify documents for accuracy

● Assist with employee benefits information

● Loan processing


Archbishop Blenk High-Grenta,LA

September 1981-May 1984

Major: College Preparatory

West Jefferson High- Harvey, LA.

September 1984-May 1985

Major: College Preparatory High School Diploma

Cameron College, New Orleans — Business Management January 1996- December 1998. Certificate

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