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Management Project

San Jose, CA
February 18, 2020

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Name: Shruti Gupta Mobile: 669-***-**** Email-id: Location: San Jose, California

LinkedIn profile: Note: Currently, I am on H4B visa and seeking actively for H1B sponsorship PROFILE

I am an industrious, bright and solution-oriented Professional, with extensive experience of 6 years in Software Testing discipline, 3 years in Business Analysis and Project Coordination area, and a total of 7.5 years in the Information Technology industry, endeavoring for challenging opportunities as Product Owner/Business Analyst/Quality Manager leading to an excellent career growth and step towards Leadership MAJOR ACHIEVEMENTS

Completed Professional Certifications successfully like Prince2 Practitioner, Scrum Master, Scrum Product Owner, and ISTQB CTFL

Secured Band Score 7 in Academic IELTS and Band Score 8 in General Training IELTS

Planned and prepared 90% of Client proposal independently on BMC Remedy tool in Xavient Digital Organization and got fetched the client for the same leading to Revenue Generation and Business expansion

Streamlined Quality Assurance process, both in HCL and InnovationM Companies through improvising it at a core level by carrying out cross-knowledge transfer sessions, brainstorming sessions, technical seminars and healthy yet competitive mentoring by each member about their topic of interest on regular basis thus resulting in strong technical team with excellent team spirit due to which throughout my tenure as Quality Assurance Lead and Test Lead, Quality delivery achieved was 99% and above

Conferred with Gladiator certificate from InnovationM Web and Mobile technologies for delivering exceptionally well in Expense Management Product change requests deliveries alongside production support with 99.5% of Quality deliverables

Rated Exceptional Performer for the year 2014-2015 among a team of 15 at HCL Technologies and was graded among top 10% of company performers

Contributed significantly in getting UAT to sign off and Project Go-Live at HCL for Swiss bank under immense pressure and short-time deliverables single handedly

Awarded Letter of Appreciation of Excellent Performer at Patni among the team of 9 members and was only member to get rating 5/5 from client due to outstanding performance and 100% closure of Operations Related Issues reported via Siebel and Remedy Ticketing Tools

Rewarded Scholarship in Master of Science Program for securing 4/4 GPA in the first trimester among batch of 200 students

Secured Merit in Tenth Grade at state level

Earned Merit Certificates and Prizes in On the Spot- Painting Competitions at district and state level

Key Member of Event Management Committee in School and Placement Committee in College due to great communication and organizer skills

Regular Participant in background singing, narration, Catholic Prayer Services, folk dance performance at School and College level


Expertise in Web and Mobile Applications, database, usability, compatibility, regression, smoke, sanity, API, compliance, functional and localization testing

Well-versed in analyzing and understanding Business Logic aggregating and preparing Functional/Software Specifications and Use Cases

Expertise in Preparation of Test Deliverables like Test Plan, Test Scenarios, Effort Estimations, Defect Tracker, Test Execution and Test Summary Report

Hands-on experience in SVN versioning, Build and Release Management and code deployment in QA and UAT environments

Receiving continuous feedback from the client to identify requirement gaps in an early stage to ensure timely delivery and rendering value-added services to him to exceed his expectation resulting in a long term trustworthy and fruitful collaboration

Prepare, track and modify project roadmap regularly as and when needed

Act competently and decisively in times of crisis and unfavorable circumstances keeping in mind cost, time and risk involved

Fulfillment of communication and understanding gaps within cross-functional teams by acting as Coach and Coordinator for them

Selection of right and balanced skillset driven Team TECHNICAL SKILLS

Mobile Application Testing Tools Firebase Test Lab, ZenyMotion, MockingBot Defect Tracking Tools Zoho Bug tracker, BugNet, Mantis, Quality Center, JIRA Project Management Tools Zoho Project Management, JIRA, Visual Studio Team Services, GitHub

Build and Release Management Tools Tortoise SVN, Bamboo, Jenkins, Visual Studio Team Services, GitHub

Command Line Interface and Graphic

User Interface

Putty, WinSCP, Xmanager, IBM Console (WAS), Browsers like Internet Explorer, Google Chrome, Mozilla, Safari, Opera, Netscape, TFTP

Database Management System Microsoft SQL Server 2008, Oracle 11 Customer Relation Management tool Siebel 7.0

Incident and Change Request

Management Tool

BMC Remedy 6.0 and 9.0

Network Management and Monitoring


Netcool, Casabyte, BEA Dashboard, ISCP, Genesis IVR, HP-Open View, SolarWinds

Operating System Windows 10,8 and 7, Windows Vista, Windows 2000/2003, Red Hat Linux, Solaris


Prepared and presented Client Proposal for Triple Play Services Provider “Charter” on BMC Remedy tool demonstrating:

Xavient TCoE, Test Methodology and Approach, Test Scenarios and Test Cases from functional and performance perspective

Highlighted challenges and recommended solutions on BMC Remedy QA activities

Information Technology Infrastructure Library best practices implementation via BMC Remedy tool Responsibilities:

Triple play services Order Management via web, server and portal

Test design and reviews

Test execution and bug tracking

Task allocation and effort estimation

Test and Defect track Management via Quality Center

Training and coaching new joiners, interns and professional experienced team members on ITIL Concepts like Change, Release, Incident, Problem, Asset, SLA and configuration management WORK EXPERIENCE 3 – WEB AND MOBILE APPLICATIONS DOMAIN, ORGANIZATION- INNOVATIONM WEB AND MOBILE TECHNOLOGIES, CLIENT- BRITISH COUNCIL, TANISHA SYSTEM, C-WAY, DYL, EXPENSE ON DEMAND, DURATION- 6TH JUNE 2016 – 25TH AUG 2017, DESIGNATION- QUALITY ASSURANCE LEAD


Requirement Gathering and Analysis, User Interface Mobile Design Reviews, Project coordination, monitoring and control, Business and Functional Specifications Documentation

Conduct Kick-off Meetings for Technical and Application Programming Interface designs to ensure scheduled and quality delivery by bridging requirement and understanding gaps

Perform application design reviews to provide input on functional requirements, schedules or potential risk to significantly cut the cost of defect at a later stage of Software Development Life Cycle

Prepare Requirement Traceability Matrix, Test Plan and Effort Estimation (Work Breakdown Structure)

Test Management and Execution for Mobile, iPad, and Tablet (Android, iOS) Applications

Production Support and Change Request verification and validation of the Expense Management System

Prepare and Review Test Cases, Test Scenarios and Test Data keeping in mind technical, product and functional constraints if any to have Quality and timely delivery

Prepare and Maintain SIT artifacts like Test Plan, Test Cases, and Scenarios, Defect Tracker Report, Test Execution Summary Report using Google Suite

Execute System Integration, System, Smoke, Sanity, Confirmation, Usability, Regression, Database, API, Compatibility Test Cases as per defined and required specifications

Conduct Brainstorming Sessions to encourage cross-domain knowledge transfer and promote technical learning thus forming a healthy and pleasant work atmosphere beside team bonding

Managed the team of five members

Project Details:

C- Way Capital Power Systems Platforms: Android, Web Innovation built the features of Meter Installation & Management, Team Management, Customer Management, Issue Reporting, Key device information & Usage, Reports & Exports, Intelligent Rating, Task Management, APP feedback. It’s an overall management solution right from Project hierarchy to meter installation to issues capturing and thus finding loopholes and improving day to day process. LoveVivah Tanisha Systems Inc. (US Client) Platforms: Android, iOS, Tablet, iPad LoveVivah Website is the very first and only platform that ensures the verification of every newly registered profile through Aadhar Card data to authenticate and promote profile credibility. is a genuine matrimonial website. It presents a unique experience for serious and committed people who prefer to avail of the platform services for marriage proposals.

Dial your Leads Phone Application DYL (US Client) Platforms: Android DYL provides the next-generation Lead Contact and Management Phone System. This cloud phone system incorporates software designed to make lead dialing and inbound or outbound phone campaigns efficient and seamless. DYL integrates a cloud phone system, email, and texting while offering sophisticated analytics and reports that further enhance both productivity and proficiency. IELTS Prep British Council (UK Client) Platforms: Android, iOS, iPad, Tablet IELTS Prep is an interactive user-oriented educational International English Language Testing System exam preparation application owned by the British Council to assist interested users either in Immigration or higher studies abroad, to prepare for English proficiency tests.

WaterApp InnovationM Mobile technologies (In-house) Platforms: Android and iOS An adequate amount of water is required to enjoy sound health, glowing skin, and loss of weight. Usually, Intake of water is less than that required by our body due to the hectic schedule as well as personal and professional timelines. Water App (Reminder & Tracker) encourages you to drink water sufficiently and frequently by triggering alerts at set intervals to remind you to drink water.

Expense OnDemand (EOD) Platforms: Android, Web EOD is a web-based solution designed to keep track of the time, expenses, projects, tasks, and resources of any organization, irrespective of its size. It makes management work simpler and improves the efficiency via automation of Reports to perform Mileage and Expense Analysis. WORK EXPERIENCE 2 – BUSINESS PROCESS MANAGEMENT DOMAIN, ORGANISATION- HCL TECHNOLOGIES LTD., CLIENT- SWISS BANK, BANK OF IRELAND, DURATION- 24TH APRIL 2013 - 20TH APRIL 2016, DESIGNATION- SOFTWARE TESTER (ROLE: TEST LEAD)


Perform product design reviews to recommend enhancements on functional specifications, product designs, and project schedules so that the cost of fixing defect could be decreased significantly through detection at the initial stages of Software development life cycle

Present Risk and Impact analysis due to fixes, change request and hot-patches enhancements made on existing product/application to ensure no deadlines are missed

Prepare Requirement Traceability Matrix, Test Plan and Effort Estimation (WBS)

Review Test Cases, Test Scenarios and Test Data keeping in mind technical, product and functional constraints, to produce Quality and timely delivery by identification of understanding and requirement gaps

Perform SVN Versioning, Deployment and Build Verification testing to have hassle-free UAT and ready to go and bug-free build in production

Execute System Integration, System, Smoke, Sanity, Confirmation, Usability and Regression Testing of Applications to find and report Bugs and get them resolved to fulfill functional requirements and customer expectations and have Quality delivery

Maintain SIT artifacts like SRS, BRD, CR docs, Test Cases, Bug list, Test Summary Report release/version wise on a weekly/monthly basis for configuration management as well as adhering to quality control audit processes

Mentor and motivate new joiners to cultivate teamwork and nurture team bonding

Impart training to Operation Teams in UAT environment

Manage and led the team of eight members

Project Customization via BPM tool Toscana:

The goal of the application is to schedule and track the status of the daily work activities performed by the HCL team adhering to KPI through an automated TFF streams system. The tracking of these activities is imperative for client billing and revenue generation for HCL.

Testing components:

Transition Project Details : Maintain the project and team details that is being transit from Client to HCL with their KT Status and Project initiation till closure i.e. Go Live Resource Details : Total Resource count in the TFF projects with Managers and team details working under them

Delivery Management : Tasks assigned to the resources based on the workday calendar and provision to QC and Sign off tasks

Metrics (Key Measures &

SLA) Dashboards


Generation of reports based upon various Key Measures I.e. Accuracy, Completeness and Performance

Training : Maintain Training needs for resources and curriculum KMS AIMS Cross Training : Maintain SOPs, Incident Management and Cross training data

Activity Creation Auto Checklist Generation

Auto Schedule and expiry of Tasks Auto Email Trigger

Field Level Validations MIS Reports and Dashboard

Queue Transition Status Transition

Workflow User Access Management

Master Data Management Business Activity Monitor

Process Manager Color Coding



Thorough understanding of client needs and expectations

Tested and reported web application issues for 3g value-added services and ensured 100% closure of them

Network Monitoring and Troubleshooting of 3G services at Level 1 Support

Prepared Daily Task Summary Report in a comprehensive manner with in-built details. For instance: date reported, platform type, Issue description, severity and priority, Reproducible steps, Team assigned, Member assigned

Represented as Project Co-coordinator between offshore and Onshore team bridging the communication and requirement gaps and update with changing rules and policies regularly

Document preparation, modification, and maintenance as per Configuration Management policies

Imparted Training to New joiners

Led the team of 9 members


Master of Science with Majors in Networks and Telecom from International Institute of Information Technology, Pune from 09/2004 to 06/2006. Secured GPA 3.3/4

Bachelor of Engineering with Majors in Computer Science and Engineering from University of Rajasthan, Jaipur from 09/2000 to 06/2004. Secured 77.45%

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