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Customer Service Assistant

Location:
Marlboro, NY
Salary:
40,000
Posted:
February 18, 2020

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Resume:

M Mercer Resume

MELISSA A. MERCER

** ****** ** *** *• Marlboro, NY 12542 • 845-***-**** • adbum5@r.postjobfree.com Employee Profile and Objective

To obtain a position as a patient care assistant/technician that would allow me to utilize my acquired skills, certifications and experience in a hospital setting Key Qualifications

● In-depth knowledge of patient care and procedures

● Working knowledge and familiarity of healthcare processing systems used for documentation

● Proven record of providing high quality customer service in healthcare. Professional Experience

New Paltz Centers, New Paltz, NY (December 2017- August 2019) Certified Nurse Aide

● Worked as a CNA, provided care to residents in a nursing home and rehab facility

● Gave showers and maintained a clean, safe environment for residents

● Provided and assisted residents with spiritual, emotional and physical needs

● Maintained resident cleanliness, and emptied drainage bags. Willcare Home Care, Middletown, NY (October 2016 – November 2017) Home Health Aide/ Personal Care Aide

● Performed duties as a Home Health Aide or Personal Care Aide in the privacy of residents home

● Assisted with reminding and dispensing medication as well as assisted with the cleaning and maintaining of the home for the safety of the resident. Elant at Newburgh, Newburgh, NY (August 2015 - August 2016) Certified Nurse Aide

● Worked as a licensed CNA assisted residents with ADLs

● Gave showers, checked vital signs for nurses

● Performed diaper changes, and emptying drainage bags.

● Provided for residents needs spiritually, emotional and physical needs Temporary Assignments (October 2014 - June 2015)

Senior Bridge Home Care,Melbourne, FL

Certified Nurse Aide

● Preserved patient dignity while provided personal care services that included feeding and bathing

● Commended for highly effective patient relations and chart accuracy.

● Assisted with patients’ mobility and safety within the home. M Mercer Resume Page 2

Health First Private Duty/Holmes Regional Hospital, Merritt Island, FL Home Health Aide/ Personal Care Aide

● Cared for residents in the privacy of their homes while providing home cooked meals

● Assisted with the cleaning and maintaining safety in the home for the resident.

● Assisted residents with transportation needs

● Provided for residents spiritual, emotional, physical and recreational needs Temporary Assignments (January 2013 - October 2014) Brookdale of Orange Park, Orange Park, FL

Resident Assistant

● Observed residents’ health concerns and reported abnormalities to charge nurse.

● Performed a wide range of housekeeping and nursing assistant duties

● Worked in Alzheimers, Independent living and Skilled Nursing Units Moosehaven Retirement Home, Orange Park, FL

Dietary Clerk

● Assisted with the coordination and distribution of custom meals to patients

● Cleaned dining room and dishes after served meals

● Adhered to HIPAA and hospital requirements for patients’ privacy and allergen considerations Walgreens, Orange Park, FL (August 2009 - December 2012) Beauty Aide and Cashier

● Worked as front register cashier

● Worked in the beauty department making recommendation to customers who were looking for specific brands in either make up and/or fragrance products

● Established rapport and trust with customers

Temporary Assignments (March 2007-January 2008)

Orange Park Regional Medical Center,Orange Park, FL Admissions Clerk

● Performed procedures and registration processes for in patients in a polite and courteous manner

● Highly skilled at completing demographic data, financial and medical information data accurately. Life Care Center of Orange Park, Orange Park, FL

Certified Nurse Aide

● Worked as a licensed CNA assisted residents with ADLs

● Gave showers and checked vital signs for nurses

● Performed urinary drainage bag protocol

● Provided for residents needs spiritually, emotionally and physically State of Florida - Agape Community Health Center, Jacksonville, FL (August 2006 - March 2007) Registration Check In Clerk

● Checked patients for scheduled appointments

● Checked for medical coverage

● Directed clients to receive financial assistance who were not able to get coverage for medical necessity

● Assisted clients who did not have appointments by providing walk in appointments in a timely 2

M Mercer Resume Page 2

manner.

Commonwealth of PA – Fish and Boat Commission,Harrisburg, PA (June 2002 – February 2004) Customer Service Clerk

● Processed new applications for boat titles, registrations and fishing licenses

● Reviewed and ensured that submitted documentation were in compliance with legal guidelines

● Provided exceptional customer service via phone and in person Education

Passaic County Vocational Technical Institute, Wayne, NJ High School Diploma and Office Assistant Certificate Certifications

Certified Nursing Assistant

Phlebotomy Training Received

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