Business systems management
Business performance review
Small business products
School Bus Drive, 08/2012 to 04/2016
EVSC – Evansville, IN
Established long-term customer relationships through prompt and courteous service.
Maintained safe and timely route completions.
Followed maps and GPS software to adhere to routes or navigate high-traffic areas and times.
Transported passengers safely between destinations while following prescribed routes.
Assisted passengers with difficulties or disabilities to board and exit bus.
Performed all bus driving duties and passenger interaction with professionalism.
Adhered to all scheduled routes to ensure timely drop-offs and pick-ups at all locations.
Ensured all emergency equipment was in great condition and in working order.
Reported vehicle defects, accidents, traffic violations, or damage to vehicles.
Communicated information to parents when necessary, using specific examples.
Obeyed all local and DOT traffic rules and regulations.
Kept bus clean to maintain professional appearance and positive school image.
Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
Customer Service Representative, 01/2007 to 08/2009
AT&T – Evansville, IN
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Provided primary customer support to internal and external customers in fast-paced environment.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Answered constant flow of customer calls with up to [Number] calls in queue per minute.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Insurance Agent, 12/2005 to 01/2007
Western Southern Insurance – Evansville, IN
Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Developed and maintained long-term relationships with policyholders and small business entities.
Upsold additional products and services after identifying customer needs and requirements.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Obtained underwriting approval by completing application for coverage.
Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Maintained high standards of customer service by building relationships with clients.
Spent ample time with each customer, verbally reviewing and explaining documents to ensure client comprehension.
Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
Bachelor of Science: Psychology/Criminal Justice/Law Enforcement, 05/1979
University of Evansville - Evansville iN
Member, [Professional Organization Name], [Year] to Current Life Member of veterans organizations: VFW, DAV, American Legion, Vietnam Veterans of America, AMVETS. Former Board Member of Vanderburgh County Veterans Council.
Life Member of (AMAC) Association of Mature American Citizens, IN 8th Congressional District Representative.
Active member of Right To Life since it's inception 1973.
Past Adult Leader in Boy Scouts and Girl Scouts.
Emergency Medical Technician/A
Life Member of NERA (Naval Enlisted Reserve Association), Life Member of FRA (Fleet Reserve Associaiton), Chaplain of USS Allen M Sumner DD692 Association
Past President, Vice President, Secretary of PTA, PTO, Education Commission, Parish Council, Vocations Committee, Spiritual Life Committee, and Member At Large of Parish Councils.
Bass Section Leader, Asst. Section Leader, President of Chorus Advisory Board, Member At Large of Chorus Advisory Board of Evansville Philharmonic Chorus. Member for twenty years.
Past Member of Owensboro, KY Philharmonic Chorus.
Past Member of Wolfgang Chorus.
Past Member of Ecumenical Choir.
Member of Evansville Catholic Diocesan Choir for forty years.