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Customer Service Assistant

Location:
London, ON, Canada
Posted:
February 18, 2020

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Resume:

Tasneem Halbouni

** ****** ****, *** ***, London ON adbuln@r.postjobfree.com 519-***-****

SUMMARY OF QUALIFICATIONS

Analytical and problem-solving skills

Professional customer service skills

Leadership and team work skills

Working well under pressure

Detail oriented

Adaptable and outgoing

EDUCATION

WESTERN UNIVERSITY London, ON

Major in Linguistics September 2017 – Present

WORK EXPERIENCE

LITTLE KICKERS London, ON

Lead Soccer Coach May 2018 – Present

Provide an enthusiastic environment for children ages 18 months to 7 years old

Rapid responses to injuries and accidents

Excellent verbal communications skills to help children and parents understand what is going on throughout the practice

Provide an engaging experience for the children as well as the parents who would like to be a part of the practice

SKYZONE London, ON

Team Member/Party Pro Jun 2018 – September 2019

Provided an enthusiastic environment for kids and adults of all ages

Rapid responses to injuries and accidents

Oversaw participants in trampoline activities to provide safety precaution information

Ensured that all guests are aware of the company’s policies and regulations to maintain safety

RW&CO London, ON

Sales Associate May 2017 – Sep 2017

Welcoming, engaging and supporting visitors in navigating around the store

Assisting the public with queries and information

Handling cash and transactions

Working with the other employee to provide a happy and welcoming environment for the customers

MALAQY CO. London, ON

Secretary Oct 2015 – March 2016

Maintained high standards of customer service during high-volume and fast-paced operations to complete all tasks within speed of service standards

Handled multiple responsibilities by ensuring customers orders were satisfied, proper amount of inventory was stocked, organized, and rotated, and employees were motivated during stressful times

Provided superior customer service and collaborated with team to resolve challenging customer complaints

Schedule and coordinate meetings

Managed appointments and calendars

General clerical duties

VOLUNTEER EXPERIENCE

SARI THERAPUTIC RIDING London, ON

General Volunteer September 2019 - Present

Help children with disabilities ride a horse

Ensure the safety of the rider

Make a welcoming and fun environment for the participants

LONDON – ELGIN SPEECH & LANGUAGES SERVICES London, ON

Student Volunteer September 2019- Present

Handle money transactions for clients

Ensure the sanitation and cleanliness of each room for customer satisfaction

Assist Speech Pathologist with sessions

ENGLISH SECOND LANGUAGE ASSISTANT – KINGS UNIVERSITY London, ON

Student Volunteer September 2019- December 2019

Assisted with teaching plan

Helped students learn grammar, punctuation, the formation of sentences, and much more

LMM ASSISTANT BASKETBALL COACH London, ON

Crew Member June 2018 – Aug 2018

Volunteered to help coach a U17 girls’ basketball team for the London Muslim Mosque

Lead a team to victories

ORPHAN SPONSORSHIP COMITTEE London, ON

General Member September 2017 – April 2018

Helped out with running all of the events

Helped set up and cleanup of the events

Thought of new and creative ways to raise money for Orphans

Ensured the money was collected appropriately and delivered to the director

PEER TUTOR London, ON

Student Tutor October 2015- May 2017

Tutored students in various subjects, including; Math, English, Science

Helped students from ages thirteen to sixteen

EXTRACURRICULAR ACTIVITIES

Vice President of Events, Western University: Head of Events Committee for the Arab Student Association

Director of OSC, Western University: Head of the Orphan Sponsorship Committee

Refugee Toy Drive: Created a toy drive for Syrian refugee children, as well as collected, delivered and distributed the toys

Peer Tutor: Tutored friends in need of help in mathematics and sciences from grade 11 through first year university level

SKILLS

Technical: MS Office

CPR Level C and First Aid Certified

Languages: English and Arabic – Native Fluency

References available upon request



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