Yolanda Smith

adbulh@r.postjobfree.com

I would like to become part of a great company that prides themselves on being client/ customer focused.

Skills

●Microsoft Office/Outlook/Oracle/Quickbooks

●Myriad/E-Hub/Avaya/Snooper/Mainframe

●Data Entry/Electronic Filing/Documentation

●Train/Supervise/Appeals

●Arbitration Filing/Nex-Gen/Auto Claims/Underwriting/Subrogation

●Cashier/Payment Processing

●Multi-Line Call Handling

●CSR-Chat/Online/Face-to-Face/Mobile App

●P&C Adjuster/Audits/Plan Developer

●Payroll/Payroll Tax Reports/Inventory

Experience

09/2019 - Present

Willis Towers Watson - ACSR

As an Application Customer Service Representative I help the company keep their accounts secured by completing Medicare applications for the annual open enrollment season. Accessing two screens and toggling between the inner office software ensures that the applications are completed according to the company's standards.

04/2018 - 07/2019

State Farm - Claim Associate

I helped the company keep track of the claims that were being submitted by gathering and documenting pertinent information. This was done by communicating with the customers via telephone, mobile app, online reporting and chatting. Each customer was provided excellent customer service to help make the claims process a better experience.

12/2016 - 04/2018

Allstate - Underwriter Associate

I contributed to the company by evaluating and making risk management decisions. This included answering inquiries, underwriting policies and procedures along with a host of other duties.

01/2014 - 12/2016

Allstate - Subrogation Claims Specialist

By assisting customers one at a time, I aided in processing claims and processing arbitration files. I analyzed each claim carefully to provide the best results.

04/2015 - 12/2016

Walmart- Cashier

I assisted the company with helping customers by providing excellent customer service. I greeted them as they came in and when they approached the register. I made sure to ask about their shopping experience.

Education

Manuel High School